New 866-921-6371 Dealer Website
Used 877-580-7115 Email Dealer
Service 877-402-7943

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 7:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed
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Reviews

4.6
160 lifetime reviews.
  • Great Service from Ed

    I had Ed Risher as my sales person and could not be happier! I have leather and I did buy the protection plan when they were Rockenbach. I went to...


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    I had Ed Risher as my sales person and could not be happier! I have leather and I did buy the protection plan when they were Rockenbach. I went to the after sales guy..can not remember his name to find out how this protection plan will work since I bought it right before Rockenbach became the Rock. Basically he told me I would have to find a dealership that honored it because they no longer used that product. To put it mildly I was mad! I ran into Ed and he saw how upset I was. He listened and said he would look into it. Well about a week later, I received a call from Ed that Rock will honor that agreement. He said Rock contacted the company and they will let Rock do the service and bill the company. What service! The after sales associate SHOULD have done what Ed did. The after sales guy did not want to be bothered. Talk about poor customer service. Ed provided the customer service needed.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great

    Great people. Good customer service nicely spoken and really helpful in making sure you get the right car before you drive off the lot.

    Dealer Response

    Hi Tiana, thank you for your positive review and it was a pleasure to work with you! Thanks again, please let us know if we can help you any further.


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    Great people. Good customer service nicely spoken and really helpful in making sure you get the right car before you drive off the lot.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Tiana, thank you for your positive review and it was a pleasure to work with you! Thanks again, please let us know if we can help you any further.


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  • Dissatisfied Customer

    Was called by the sales team saying that they could make me a great deal on a new truck. That part is true, they made me a great deal on my truck...


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    Was called by the sales team saying that they could make me a great deal on a new truck. That part is true, they made me a great deal on my truck. that's where the great ended. Part of my deal was to have spray bed liner, rails and my old bed cover reinstalled. Bed liner was completed, they attempted to put on second grade rails on my truck until I stopped them, when I asked where by bed cover was, they said it was still on my old truck at the body shop. When actuality they sold my truck with the bed cover on it. They then delayed over a week before they ordered a new cover for me without me approving which on they ordered. I am still waiting for my cover. The sales person was and still is non-responsive and the management team has yet to call me back.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2016

The all-new Rock Chevrolet in Grayslake wants to be your Chicago Chevy dealer! As one of the largest Chevy dealerships in the Chicago area and the entire Midwest, we are proud to offer new Chevy models as well as a large selection of used and certified pre-owned Chevy models. With over 16+ acres of inventory to choose from, why limit your options? Rock Chevrolet stocks all Chevy models in every trim and every color. We are proud to serve customers throughout the Chicagoland area.

"Customer service is back, so don't you dare shop anywhere else until you Shop the Rock!"