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I had Ed Risher as my sales person and could not be happier! I have leather and I did buy the protection plan when they were Rockenbach. I went to the... after sales guy..can not remember his name to find out how this protection plan will work since I bought it right before Rockenbach became the Rock. Basically he told me I would have to find a dealership that honored it because they no longer used that product. To put it mildly I was mad! I ran into Ed and he saw how upset I was. He listened and said he would look into it. Well about a week later, I received a call from Ed that Rock will honor that agreement. He said Rock contacted the company and they will let Rock do the service and bill the company. What service! The after sales associate SHOULD have done what Ed did. The after sales guy did not want to be bothered. Talk about poor customer service. Ed provided the customer service needed.
The people at Rock Chevy are Awesome! They make your experience wonderful, each and every time you visit. Their Customer service is the best I have ...ever experienced. You bring your car in for repairs; right away a person greets you (by name if they know you) , and they are very Customer friendly. They treat everyone with respect and know our time is valuable. They keep you inforned throughout the repair., which puts my mind at ease knowing my car is in good hands. If there is anything wrong or if it is taking longer than expected, they inform you right away. They want to make sure you are taken care of and satisfied. I have never had a bad experience when I bring my car in for either an oil change or any other repairs. I would recommend Rock Chevy to anyone. They have the best customer service in Lake County! They care about their customers!
Customer Service was excellent as always. Phone calls are answered promptly and with courtesy. Appointments are made in a timely manner. Service ch...eck in is quick and professional.
Astra, we're happy you found our staff to be so supportive during your experience here at Rock Chevrolet. Please let us know if there is anything we c...an help with in the future!
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