Frisco Chrysler Dodge Jeep Ram

New 888-348-0086 Dealer Website
Used 888-347-9981 Email Dealer
Service 888-348-0461

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Reviews

Average Ratings

3.2
29 lifetime reviews.
  • New car

    My husband had been looking for a GT Challenger, he worker with Matt West and got exactly what he wanted.


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    My husband had been looking for a GT Challenger, he worker with Matt West and got exactly what he wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buyer's Review - No Sale

    In trying to buy a 2017 Jeep Cherokee, I am receiving notices on everything but a 2017. Apparently the advertising sale people think they can send...


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    In trying to buy a 2017 Jeep Cherokee, I am receiving notices on everything but a 2017. Apparently the advertising sale people think they can send you anything with any price - WRONG! I know what I want and at what price I'm willing to pay! I won't be TALKED into something else and I do do my due diligence shopping. If you can't give me your best price, don't bother me with meaningless emails and calls. Do you want to sell your vehicles in a buyer's market? Then get it right the first time - you won't get a second chance!!! I go where the right buy for me is. No question about it. I have no idea about your facilities are like and these anomalous questions are attempts to get better ratings anyway! I only recommend businesses that come across with the right stuff (i.e. deal).

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Poor customer service

    Called requesting a price to get some A/C work done on my truck. They said they would call back with the price, still waiting for their call. I we...


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    Called requesting a price to get some A/C work done on my truck. They said they would call back with the price, still waiting for their call. I went elsewhere to get my truck fixed. When it is time to purchase a new vehicle it won't be from Frisco Dodge

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Drive on by.

    Worst experience ever buying a car-have had more drama and difficulty in the purchase of this car than I have ever had. From a three hour buying p...


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    Worst experience ever buying a car-have had more drama and difficulty in the purchase of this car than I have ever had. From a three hour buying process, to having to have two different forms overnighted to me to complete the process, to taking six weeks to start the process to get my tags, to tacking on an addl $1200.00 warranty you are forced to buy if you want the car, to patronizingly stating she would highlight blue for "boy" and pink for "girl" so we would know where to sign like we're idiots. Will never buy here again, and will recommend to anyone that wants to know, DO NOT BUY HERE.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Waist of time

    We live 2hrs away from this dealership. They posted a truck we were interested in online, we inquired about this truck BEFORE making the drive to ...


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    We live 2hrs away from this dealership. They posted a truck we were interested in online, we inquired about this truck BEFORE making the drive to Frisco. The internet salesman said they could make the deal and the truck for available. Low and behold....after the long drive, guess what, the truck was still there to look at but not available for sale, and they did not give a reason why. We were not happy and left empty handed. I would not trust them or make a long drive to do business with them.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Frustrating experience

    Small location. They tack on fees if you do outside financing and also add charges only when you make offer and I'm not talking about TTL either. ...


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    Small location. They tack on fees if you do outside financing and also add charges only when you make offer and I'm not talking about TTL either. The car was used and still under factory warranty so they want to charge you a certification fee which was explained to be like an extended warranty except it's not optional. Was also disturbed that the sales manager would not directly address my wife even though she was the one shopping and signing for the car. It would take a lot to win us back as customers. The only good thing about the experience was Jesse the sales associate he was extremely helpful and had a wonderful personality.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Frustrating experience

    Small location. They tack on fees if you do outside financing and also add charges only when you make offer and I'm not talking about TTL either. ...


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    Small location. They tack on fees if you do outside financing and also add charges only when you make offer and I'm not talking about TTL either. The car was used and still under factory warranty so they want to charge you a certification fee which was explained to be like an extended warranty except it's not optional. Was also disturbed that the sales manager would not directly address my wife even though she was the one shopping and signing for the car. It would take a lot to win us back as customers. The only good thing about the experience was Jesse the sales associate he was extremely helpful and had a wonderful personality.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • LOVE my RAM!

    I had plans to shop around for a new truck. My first and last stop was Frisco Chrysler Dodge. Salesman, Brock Gresham, did an excellent job findin...


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    I had plans to shop around for a new truck. My first and last stop was Frisco Chrysler Dodge. Salesman, Brock Gresham, did an excellent job finding a truck that met all my requests and needs. Definitely a friendly, welcoming place to buy a vehicle, lots of inventory. I test drove two different trucks and bought the third one i looked at--it had everything i was looking for in a truck! I am VERY PLEASED. Thank you, Brock and Frisco Chrysler Dodge for making it a great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bad taste left...

    Saw 2013 Challenger R/T Redline online, used dealers quote tab to get their "special" price BUT NEVER received quote by email. On Saturday morning...


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    Saw 2013 Challenger R/T Redline online, used dealers quote tab to get their "special" price BUT NEVER received quote by email. On Saturday morning received call from salesman on my inquiry and that vehicle was still available. Once I arrived, I was shown vehicle and then told that CPO/ certification was separately priced than online asking price. So I verified with sales rep that 1. The asking price. 2. The certification price is additional from advertised price along with TT&L. In the end vehicle was overpriced and I advise to please,please read the fine print on how CPO's from this location are priced and advertised. I will not have any dealings with this place.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Customer Service

    Buying a car is a very personal thing, it’s one of those things that will be with you for the rest of your life, even after the car has aged and y...


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    Buying a car is a very personal thing, it’s one of those things that will be with you for the rest of your life, even after the car has aged and your excitement about buying it has slipped into the background, but the people you meet during that experience will be a part of you forever, their treatment of you will live in the echoes of your mind long after the cars paint has faded and it’s something you’ve traded or passed on to a family member, so when you meet people like Salesman James Carr who kept me smiling and laughing throughout the entire process, or General Manager Shawn Swenson who was standing by my car with a smile waiting for me to take ownership for the first time, shook my hand with a friendly thank me, you quickly realize that this is something that will live with you for the rest of your life. I didn’t just buy a car that day, I made friends. Frisco Chrysler, Dodge, Jeep, RAM, is the only place I will ever buy another vehicle, because it’s the place where my friends work.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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