Cochran Volkswagen North Hills

3.9
(194 reviews)
Visit Cochran Volkswagen North Hills
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (412) 437-2226 (412) 437-2226
Used (412) 946-0532 (412) 946-0532
Service (412) 530-4185 (412) 530-4185

Inventory

See all 109 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2020.
Welcome to #1 Cochran VW of North Hills! As your premier Wexford Volkswagen dealer we will provide for your every automotive need. Please feel free to explore our website to see our extensive inventory of new and used cars and SUVs. In addition to our friendly and knowledgeable sales staff we also provide financing service and parts.

Stop by give us a call or visit www.cochranvwnorth.com and let us show you why our customers prefer #1 Cochran Volkswagen of North Hills. If you need help finding us check out our hours and direction page. We look forward to helping you into the vehicle you deserve.
Go One Better

Service center

Phone number (412) 530-4185

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

3.9
(194 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Bought my 2018 Beetle at Cochran because I feel that they

Bought my 2018 Beetle at Cochran because I feel that they are trustworthy. Continue to go to the dealership because of their Service Department headed by Joe Mazzecchitti.

5.0

Bought my 2018 Beetle at Cochran because I feel that they

Bought my 2018 Beetle at Cochran because I feel that they are trustworthy. Continue to go to the dealership because of their Service Department headed by Joe Mazzecchitti.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the glowing review, Doug! We value your continued loyalty, and look forward to working with you again.

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5.0

Excellent warranty service

I have a 10-year-old, high mileage VW TDI that has had the emission repairs performed and has the VW extended warranty. In the past few years it has had some OBDII check engine codes that involved replacement of major (and expensive) components. Each time VW and Cochran service advisors (Joe Mazzocchetti among them) have arranged to have the entire repair covered with never an issue. Everyone has probably heard instances of manufacturers and dealers trying to avoid responsibility under warranties. That is certainly not the case here. VW has gotten a lot of bad press for the emission scandal, but they have stepped up to make good on emissions related warranty repairs without hesitation. Good recovery and exemplary customer service!

5.0

Excellent warranty service

I have a 10-year-old, high mileage VW TDI that has had the emission repairs performed and has the VW extended warranty. In the past few years it has had some OBDII check engine codes that involved replacement of major (and expensive) components. Each time VW and Cochran service advisors (Joe Mazzocchetti among them) have arranged to have the entire repair covered with never an issue. Everyone has probably heard instances of manufacturers and dealers trying to avoid responsibility under warranties. That is certainly not the case here. VW has gotten a lot of bad press for the emission scandal, but they have stepped up to make good on emissions related warranty repairs without hesitation. Good recovery and exemplary customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so glad to hear, Stephen! Thanks for choosing us and we hope to see you again.

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1.0

Do not go here.

Do not go here. I went in April because I was experiencing car troubles. I have some mechanical knowledge but it is not extensive. I was out of my hometown where the mechanics I trust are, and I paid a pretty penny for a full diagnostic review of both the electrical and the body of the car. I was there for six hours, paid an outrageous amount, and that would have been fine if it had fixed the problem in my car. But it didn't. And it didn't even diagnose the problems I was having well. I continued to have problems with my car, went back to my hometown and had my mechanics look at it. Brakes were almost completely rusted out, which should have been caught since brakes don't just rust out in 1-2 months. The map sensor which was supposedly rewired and replaced needed to be replaced--and my mechanics even double checked that after they learned it had been replaced not even 2 months prior. I felt very taken advantage of when I took my car in for service and ultimately felt robbed because I spent good money and thought it was being put to good use when, in fact, it was not. If you need to service your VW, please look elsewhere

1.0

Do not go here.

Do not go here. I went in April because I was experiencing car troubles. I have some mechanical knowledge but it is not extensive. I was out of my hometown where the mechanics I trust are, and I paid a pretty penny for a full diagnostic review of both the electrical and the body of the car. I was there for six hours, paid an outrageous amount, and that would have been fine if it had fixed the problem in my car. But it didn't. And it didn't even diagnose the problems I was having well. I continued to have problems with my car, went back to my hometown and had my mechanics look at it. Brakes were almost completely rusted out, which should have been caught since brakes don't just rust out in 1-2 months. The map sensor which was supposedly rewired and replaced needed to be replaced--and my mechanics even double checked that after they learned it had been replaced not even 2 months prior. I felt very taken advantage of when I took my car in for service and ultimately felt robbed because I spent good money and thought it was being put to good use when, in fact, it was not. If you need to service your VW, please look elsewhere

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We would like to investigate further, but are having trouble finding answers with the information provided. Please reach out to us with contact information at feedback@cochran.com so that we can assist in finding a great resolution for all involved.

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5.0

#1 Cochran VW

I recently had the pleasure of purchasing my brand new Volkswagen Jetta from Cochran Volkswagen, and I must say that the experience was truly outstanding. From start to finish, the dealership staff made the entire process incredibly smooth, efficient, and enjoyable. First and foremost, I was impressed by the warm and welcoming atmosphere at Cochran Volkswagen. The staff greeted me with genuine smiles and a willingness to assist, creating a positive first impression. Their professionalism and knowledge were evident, as they patiently answered all my questions and provided me with valuable insights into the various Jetta models available. One aspect that stood out was the dealership's commitment to understanding my needs. They took the time to listen attentively, ensuring they recommended the right Jetta model that aligned perfectly with my preferences and budget. Their expertise in guiding me through the different features, trims, and packages was commendable, making the decision-making process significantly easier. The purchasing process itself was a breeze. Cochran Volkswagen went above and beyond to streamline the paperwork and minimize any potential hassles. The finance team efficiently guided me through the necessary documentation, clearly explaining every detail, and ensuring I understood all the terms and conditions. They also presented various financing options, working with me to find a plan that suited my financial situation comfortably. Furthermore, the delivery of my new Jetta was an unforgettable experience. The dealership's attention to detail was exceptional, ensuring my vehicle was meticulously cleaned, serviced, and ready for the road. The sales representative took the time to demonstrate the Jetta's features and provided valuable tips to enhance my driving experience. Even after the purchase, Cochran Volkswagen continued to exceed my expectations. Their commitment to customer satisfaction was evident in their follow-up calls and emails, checking in to ensure that everything was going well with my new Jetta. It truly showcased their dedication to fostering long-term relationships with their customers.

5.0

#1 Cochran VW

I recently had the pleasure of purchasing my brand new Volkswagen Jetta from Cochran Volkswagen, and I must say that the experience was truly outstanding. From start to finish, the dealership staff made the entire process incredibly smooth, efficient, and enjoyable. First and foremost, I was impressed by the warm and welcoming atmosphere at Cochran Volkswagen. The staff greeted me with genuine smiles and a willingness to assist, creating a positive first impression. Their professionalism and knowledge were evident, as they patiently answered all my questions and provided me with valuable insights into the various Jetta models available. One aspect that stood out was the dealership's commitment to understanding my needs. They took the time to listen attentively, ensuring they recommended the right Jetta model that aligned perfectly with my preferences and budget. Their expertise in guiding me through the different features, trims, and packages was commendable, making the decision-making process significantly easier. The purchasing process itself was a breeze. Cochran Volkswagen went above and beyond to streamline the paperwork and minimize any potential hassles. The finance team efficiently guided me through the necessary documentation, clearly explaining every detail, and ensuring I understood all the terms and conditions. They also presented various financing options, working with me to find a plan that suited my financial situation comfortably. Furthermore, the delivery of my new Jetta was an unforgettable experience. The dealership's attention to detail was exceptional, ensuring my vehicle was meticulously cleaned, serviced, and ready for the road. The sales representative took the time to demonstrate the Jetta's features and provided valuable tips to enhance my driving experience. Even after the purchase, Cochran Volkswagen continued to exceed my expectations. Their commitment to customer satisfaction was evident in their follow-up calls and emails, checking in to ensure that everything was going well with my new Jetta. It truly showcased their dedication to fostering long-term relationships with their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Aaron, thank you so much for taking the time to share your great experience with us! We appreciate the praise, and will be sure to pass it along to our team. Thank you again for choosing to work with us- we value your business, and hope you are enjoying your new Jetta!

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5.0

Went there to get my car serviced

The service guys are great help , good to have a conversation with, knowledge able , I had a good experience with Cochran employees .the mechanics were perfect

5.0

Went there to get my car serviced

The service guys are great help , good to have a conversation with, knowledge able , I had a good experience with Cochran employees .the mechanics were perfect

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Dave! It's our pleasure to help. Please let us know if there's anything else we can do to assist!

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5.0

Oil Change

Made appointment for oil change on line. Very convenient! Brought in Tiguan. There was a software update due. They took care of that. Professional service!

5.0

Oil Change

Made appointment for oil change on line. Very convenient! Brought in Tiguan. There was a software update due. They took care of that. Professional service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks, Mary! We're happy to assist, and appreciate you choosing to work with us. We hope to see you again!

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1.0

Terrible sales and service. I regret it.

Not good. Bad communication. Too busy. Not very honest. Never, never again. This was our second and last VW. Good bye Volkswagon. We will never be back.

1.0

Terrible sales and service. I regret it.

Not good. Bad communication. Too busy. Not very honest. Never, never again. This was our second and last VW. Good bye Volkswagon. We will never be back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. We would like to know more about what we could do have improved your visit- if you have details to share with us, please reach out at feedback@cochran.com.

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5.0

Amazing experience!!!

Mike Heffley was amazing to work with!! He worked so hard to get us the perfect suv for our family. He was flexible and not pushy. His communication was excellent. I felt very comfortable buying a vehicle from him. He made everything just so easy for us. He is super knowledgeable as well. Mike will go above and beyond to make sure you are satisfied. I was not easy to work with soo thanks Mike. Haha.

5.0

Amazing experience!!!

Mike Heffley was amazing to work with!! He worked so hard to get us the perfect suv for our family. He was flexible and not pushy. His communication was excellent. I felt very comfortable buying a vehicle from him. He made everything just so easy for us. He is super knowledgeable as well. Mike will go above and beyond to make sure you are satisfied. I was not easy to work with soo thanks Mike. Haha.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

STAY AWAY from this place unless you want to get lied to

STAY AWAY from this place unless you want to get lied to and jerked around. A salesman name ***BRUCE*** pulled a really dirty move and sold the car that I was the first person to show interest in while showing no remorse or apology to me whatsoever and acted like nothing ever happened. WORST EXPERIENCE OF MY LIFE.

1.0

STAY AWAY from this place unless you want to get lied to

STAY AWAY from this place unless you want to get lied to and jerked around. A salesman name ***BRUCE*** pulled a really dirty move and sold the car that I was the first person to show interest in while showing no remorse or apology to me whatsoever and acted like nothing ever happened. WORST EXPERIENCE OF MY LIFE.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Great buying experience!

I just bought a pre owned truck from Brian. He made the entire process very simple without any pressure. I would definitely buy another vehicle there. Definitely a great buying experience.

5.0

Great buying experience!

I just bought a pre owned truck from Brian. He made the entire process very simple without any pressure. I would definitely buy another vehicle there. Definitely a great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Steve! Thank you for the great review on your great buying experience. We appreciate you choosing #1 Cochran and the kind words about our team member, Brian. We hope you're loving your new vehicle!

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