Cochran Volkswagen North Hills

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
173 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    July 3, 2020

    The overall experience is always good. I had a recall on my car for a trunk spring that they did, a recall for a transmission oil seal, an oil change,... and an inspection. My car felt amazing after the work and they never try to pull one over on me. Sometimes it’s hard to get a hold of them through the phone so you have to leave voicemails but they don’t really return the call. However, they’re always very friendly.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your feedback. It is our pleasure to serve you. We look forward to seeing you again soon.

  • 5.0 out of 5
    June 23, 2020

    This is a great dealership, especially for repairs. The costs are fair and the work done is quality. Plus a private waiting room with free coffee, water... and snacks

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words. It is our pleasure to serve you. We look forward to seeing you again soon.

  • April 3, 2019

    Traded in my Jeep on a Jetta GLI. Was so happy with the experience and with the car that I then went back with my wife to trade her Honda in, also on... a Jetta GLI. We felt like we were able to negotiate good deals both times. Our salesman, Brian Bennett suggested we race them, LOL!! We won't do that because my wife would win but these cars look super awesome side by side in our garage:)

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your kind feedback. Thank you for giving us the opportunity to assist in your search for the right vehicle. Enjoy your Jetta!

  • 2.0 out of 5
    June 2, 2020

    Waited a day to pick up the car and it wasnt even detailed or clean, or filled with gas when picked up. Took it back in, for detailing, and minor issues.... Had it for a week to complete tasks that should have been done before it was picked up.

    2.0 out of 5
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're very sorry to hear about your experience. If you would like to speak to a member of our Customer Care team, please email feedback@cochran.com.

  • 5.0 out of 5
    May 6, 2020

    Excellent staff provided a great buying experience in such an uncertain time they made sure I got all the information I wanted but also provided a safe... comfortable environment for my purchase. Would definitely buy from them again.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so happy to hear that we were able to create a safe and pleasant car-buying experience for you, despite the current circumstances. Thank you ...so much for your kind words. We look forward to seeing you on the road.

  • 5.0 out of 5
    February 11, 2020

    My wife and I are repeat customers at the Cochran dealership in Wexford. We bought a new Jetta TSI Sport in 2016, and decided to look around for a new... car. We started by going back to Cochran first. Good thing we did! We purchased a ‘19 Jetta GLI that was a demo, and we worked with Brian to take care of a few issues. He worked out a great deal, and we both love the car! Great place, great staff, very helpful, I will definitely come back for a third!!!

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your loyalty and your kind words. It's been our pleasure getting you in the vehicles that best suit your needs. We look forward ...to continuing our relationship with you in the future.

  • 1.0 out of 5
    January 21, 2020

    Never returned my calls. Wanted $500.60 dollars for 2 tires and xxxxx us on inspection and emissions. We have purchased 6 vehicles from Cochran you would... think they would work with you. We had a similar problem at the monroeville store. Will never shop Cochran again. Rip off dealership

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're very sorry to hear about your experience. We could not find anything in our system under your name. If you could provide more details to our Cus...tomer Care team at feedback@cochran.com, someone will reach out to discuss a resolution with you.

  • 5.0 out of 5
    January 3, 2020

    My service advisor kept me inform on the status. She gave me estimates on other required services needed and help with explaining them. I will be returning... to them for more services.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that we could make your service experience a good one. Thank you for your kind words and the opportunity to take care of your ma...intenance needs. We look forward to seeing you again soon.

  • 5.0 out of 5
    November 30, 2019

    Great experience @ #1 Cochran yesterday. Polite and knowledgeable staff. Comfortable facility. Work done well and some courtesy touches. Ease of making... an appointment and timely getting in.

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    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words. It is our pleasure serving you. We look forward to seeing you again soon.

  • 5.0 out of 5
    September 27, 2019

    Everyone was very helpful and professional in the whole process of purchasing a new car. They were a pleasure to deal with in the whole process

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words. We're happy to help you find the vehicle that best suits your needs. We look forward to seeing you again soon.

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