Kemna Auto of Fort Dodge

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Reviews

Average Ratings

4.8
73 lifetime reviews.
  • Overall experience

    All of the staff were friendly, personable, & professional. Being a former employee of the Kemna's (albeit many years ago), I know them to be fai...


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    All of the staff were friendly, personable, & professional. Being a former employee of the Kemna's (albeit many years ago), I know them to be fair & honest people from the top on down. The reasons that they have been so successful for so long isn't necessarily that they do anything new, or different than other dealerships. They just do it better! Our last car buying experience was at Kemna's Fort Dodge, and was similar (but different) than our previous two at Kemna's Algona. Different was the brand spanking new dealership, with it's new showroom, service area, parts department, customer lounge, etc., which is pretty impressive. But, it's the people that we met and dealt with that had the same qualities (mentioned above) that we had experienced earlier. To paraphrase something Joe Kemna once said to me, "A sale isn't a good sale unless both parties are satisfied." We're satisfied.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • service

    simply awesome friendly people Jodi was so nice she tried to talk my ear off.

    Dealer Response

    Thanks for the feedback, Mark. We strive to provide excellent service to our customers at Kemna Auto Of Fort Dodge. Wishing you a great day until ...


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    simply awesome friendly people Jodi was so nice she tried to talk my ear off.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, Mark. We strive to provide excellent service to our customers at Kemna Auto Of Fort Dodge. Wishing you a great day until the next time we meet.


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  • Horrible Customer Service

    If I could give a rating less than one that would a more accurately represent my experience with Kemna auto. I found a vehicle at their dealership...


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    If I could give a rating less than one that would a more accurately represent my experience with Kemna auto. I found a vehicle at their dealership that I was interested in. Kemna is a bit of a distance from where I live so I wanted to get an idea first of what my trade in vehicle was worth and was offered 5k by another dealership. When I went to Kemna they could only offer 3K (although they later said 4) so I couldn't close on vehicle at Kemna that day but had to sell my car and arrange a ride to travel back. I was in communication with my dealer consistently and had an appointment as to when I would come buy the vehicle. I sold my car they day before my appointment after texting the dealer that we were still good to go but then 3 hours before I was to leave to buy the vehicle they informed me that they had sold it out from under me, and left me with no transportation. I actually had to miss a business trip the following morning and spent two weeks paying for cabs and inconveniencing my schedule to accommodate. I got one text from my dealer apologizing saying they could still work something out for me. I didn't hear from any management until I sent an email explaining my situation. Even when the manager finally got back to me and asked if they could still help me find a car or transpiration in the meantime he never followed through and shockingly I never heard back after that phone call. I understand mistakes happening but the horrible service and complete lack of concern for the situation their mistake put me in is by far the worst customer service I've ever experienced. It's also worth noting that when I finally found a vehicle that was nearly the same at another dealership, I paid over one thousand less, got an interest rate 1.6% better than what kemna could offer me and sold my car to another dealership for 2K more than kemna could offer. So not only is their management and customer service deplorable you can find a better deal at MANY other dealerships. I would advise anyone not to do business with this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Another great experience at Kemna

    Stopped by to see about trading in my wife's car for something bigger. Kirk help us find the right fit for us and made the deal a good experience....


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    Stopped by to see about trading in my wife's car for something bigger. Kirk help us find the right fit for us and made the deal a good experience. This is the fourth car we've bought at Kemna in Fort Dodge, they've always treated us fairly and made us feel welcome. Wouldn't go anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Friendly staff, royal treatment

    From the moment I walked in, I felt very taken care of. All of my questions were answered, and everyone from managers to salespeople to finance pe...


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    From the moment I walked in, I felt very taken care of. All of my questions were answered, and everyone from managers to salespeople to finance people made me feel like I was their most valued customer. I walked out of the dealership with exactly what I wanted, with an AMAZING deal. I've had so many people comment on how great I did, and I rave about kemna to everyone. They are amazing. I'm a customer for life

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Professional and Knowledgable Staff

    I was assisting my mother in purchasing a new vehicle and when we found Kemna Motors of Fort Dodge listed in her local phonebook, I told her that ...


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    I was assisting my mother in purchasing a new vehicle and when we found Kemna Motors of Fort Dodge listed in her local phonebook, I told her that is where we would begin our search. Little did I know that it was also the only place we needed to go. The dealership was amazing with a new state of the art look, but a very friendly and professional feel. Both our salesman Tom Bolton and the Finance Manager, Robin Butler were fantastic. They were very patient in listening to all of my mother's requirements and concerns regarding her vehicle needs. When we were not able to find the exact vehicle she was describing on their lot, Tom immediately went to work to locate it for her. The look of joy on her face when she got to actually see it a couple of days later, was beyond description. I cannot thank the Kemna Motors of Fort Dodge staff enough for their friendly and professional service. It was truly a wonderful experience and I would highly recommend them to anyone who asks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Friendly and helpful staff. Nice new facility.

    Our recent experience at the dealership was very positive. All the staff we met, were very friendly and helpful, each doing their best to make us...


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    Our recent experience at the dealership was very positive. All the staff we met, were very friendly and helpful, each doing their best to make us feel comfortable. They explained things very well, encouraging us to ask questions and then answering them. The salesman reviewed the features on our new suv before we left the lot. we were encouraged by several to call or stop back in with any questions. We had a followup call the next day.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Nice buying experience

    The staff were all very friendly, knowledgeable, and helpful people who helped to make my buying experience go fairly quickly and very smoothly. T...


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    The staff were all very friendly, knowledgeable, and helpful people who helped to make my buying experience go fairly quickly and very smoothly. The salesman helped me set up On Star and tether my phone to the bluetooth system. He also reviewed and explained all of the controls and accessories.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service and people

    The service department got me in right away. Thanks so much!


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    The service department got me in right away. Thanks so much!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Owner

    Completely satisfied with the service received from dealership. Would highly recommend dealership to friends and family.


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    Completely satisfied with the service received from dealership. Would highly recommend dealership to friends and family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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