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Reviews

Average Ratings

4.2
70 lifetime reviews. Includes reviews of Acura of Wappingers Falls from DealerRater.com
  • Previous review....follow up.

    My previous rant about this dealership may have been a little harsh. While I was frustrated at first about not getting called back...since then th...


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    My previous rant about this dealership may have been a little harsh. While I was frustrated at first about not getting called back...since then this dealership has don't everything possible to make my transaction possible. Can't always go by first impressions. Wayne has been excellent through the process. I know he has put in extensive efforts to try to conclude a deal for me. I am not an easy person to win over and this dealership has surprised me. I now believe they have given it their all. Emails back and forth...making offers on my trade they haven't even seen in person yet...this is a good dealership. Don't be swayed by my first review. My deal is still a decision I have to make.....we will see what happens.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Sales manager Joe Looman worst service ever!!
    March 7, 2017

    Sales manager JOE LOONMAN has no customer service skills and is a liar !! MUST READ THIS BEFORE DEALING WITH THIS ACURA LOCATION! I lease a 16 RDX...


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    Sales manager JOE LOONMAN has no customer service skills and is a liar !! MUST READ THIS BEFORE DEALING WITH THIS ACURA LOCATION! I lease a 16 RDX and when I purchased my lease I was told by Andrew that everything was covered, only things I was financially responsible for was my gas and car payments. During my oil change last week Eddie from service, might I add is always exceptionally professional kind courteous and respectful, explained that next oil change I will need to replace wipers filters and couple other things. I tried to explain to Eddie that I purchased a maintenance package and should not be paying for anything as I was told at time of purchase. Eddie recommended speaking with sales manager. So I left service and drove up to sales requested to speak to the sales manager. I was greeted by 3 people offered drinks or a seat. I stood waiting for Joe the sales manager who made me wait 20 ministers standing in front of his office while he was talking to a salesman and on his computer. Joe Loonam finally came out and was rude, continued to cut me off when I was explaining what happened during my purchase and during my service appointment. He said he's been in this business for over 20 years and NOBODY ever says that everything in a lease is covered that it's unheard of and basically called me a liar. I told him Andrew is the one who sold me the car and package on December 5th 2015 ... I signed papers in the other office with a heavy set man who might I add did not allow me to read through because he was rushing to get home, the place had closed and I was the last sale of the night, he was summarizing what was on each page and he ALSO mentioned I was only financially responsible for my gas and car payments only. Joe the sales manager continued to imply that nobody ever said this to me and he is not willing to give me this package that I was told I was getting. He began raising his voice and would not let me speak so I stood up and walked out and spoke out loud that he is the liar not me and I will never buy from this Acura location ever again! And I walked out. Joe followed me outside, chasing and yelling my name held My car door open when I tried to close it and was yelling in my face that he was going to sue me for what I just said to him and he is going to have the buyers inside sign affidavits against me because he is going to sue me. I was scared and terrified of what he was going to do to me next. I felt he was going to strike me from his raging anger. Joe Loonam is the worst sales manager I have ever been in contact with. No customer should ever feel threatened for there lives! Highly recommend acura in Middletown!

    Does not recommend this dealer
    Came in for service or repair

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  • Fast and easy service with a smile.
    February 25, 2017

    Everyone from the time I walked into Acura of Wappingers Falls was nice & accomodating. My trip was great and a no nonsense car buying expeirence.


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    Everyone from the time I walked into Acura of Wappingers Falls was nice & accomodating. My trip was great and a no nonsense car buying expeirence.

    Does recommend this dealer

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  • Got my ILX!

    Emailed about a car on a Saturday night, got a response Sunday afternoon, went in later that afternoon & ended up buying the car! Picked up Tuesda...


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    Emailed about a car on a Saturday night, got a response Sunday afternoon, went in later that afternoon & ended up buying the car! Picked up Tuesday. Highly recommend, received great customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service
    February 7, 2017

    They want to compliemnet service at acura I jave nothing but problems. At first they were nice. But i needed a front plate bracket order and now i...


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    They want to compliemnet service at acura I jave nothing but problems. At first they were nice. But i needed a front plate bracket order and now its been 2 weeks and it was just ordered when i had to go in for a 2nd time and complain. John was very helpful and concered something so simple couldnt be ordered for almost two weeks.

    Does not recommend this dealer

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  • Very thankful
    January 19, 2017

    All the services are excellent, especially the sales person, Mss. Adenike Dean, was very professional and helpful. Thank you for everything. I wil...


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    All the services are excellent, especially the sales person, Mss. Adenike Dean, was very professional and helpful. Thank you for everything. I will recommend to my friends...

    Does recommend this dealer

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  • Inept
    December 29, 2016

    Day 1, picked up brand new car, drove directly to service center...navigation did not work. Was told it might just take longer...it didn't! Return...


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    Day 1, picked up brand new car, drove directly to service center...navigation did not work. Was told it might just take longer...it didn't! Returned 2 days later for repair. Was called to retrieve car that same afternoon, Nav. screen now worked, but nav system did not! Oh, and they left greasy mud Inside my new car. Next day they deliver my car, nav. System fixed, with the promise of showroom detailing...they delivered it with the interior covered in white lint and water spots, with the center console damaged, and more stains on the interior. To make up for these errors, they offered a free remote starter...the car came with one. Then they offered any accessory of my choising...none of which I wanted or needed, as the car had all 3 packages. Then they offered a maintenance contract, which I accepted just to try and put this behind me. They agreed to replace the console they damaged, and were to call me the following tuesday, when the part came in. It's now Thursday, and I haven't heard a single word from them. Pity, cause this was their last chance to prove there service center was not Inept, and they have failed miserably! If you must buy an acura, do not buy it here! They talk a good game, but the result is deplorable.

    Does not recommend this dealer
    Came in for service or repair

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  • Unethical - unprofessional - second rate car
    October 15, 2016

    This dealership refuses to refund unused money collected for DMV fees. They won't even pick up my certified letter to them at the post office. The...


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    This dealership refuses to refund unused money collected for DMV fees. They won't even pick up my certified letter to them at the post office. They owe me $196 and it looks like I'll have to take them to small claims court to get the money. My salesman Luther Johnson, is ignoring 4 emails and 3 voice mails in my attempts to remedy the issue. As for the car, the 9 speed transmission is garbage. It can't find gears, it surges the car when you brake at low speeds and there is an intermittent vibration at speeds over 60 which they acknowledge and tell me there won't be a fix until 2017. Acura client services has been worthless with regard to getting my refund, fixing my car or giving remuneration for an inferior product. You can do a lot better than this dealership and the TLX shAWD.

    Does not recommend this dealer

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  • DO NOT BUY A USED CAR FROM ACURA OF WAPPINGERS FALLS!
    September 23, 2016

    I began the purchase process in the middle of May. It took over 2 weeks to purchase a used car from them! They promised I would be able to pick ...


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    I began the purchase process in the middle of May. It took over 2 weeks to purchase a used car from them! They promised I would be able to pick up the vehicle on a Monday. When I called to schedule delivery I was told that they were still waiting for some paperwork! On Friday I was still unable to pick up the car! I called and emailed every number I could find at the Dealership including the manager! He was rude and condescending at best! I was lied to and ignored, then disrespected! When I told him I wanted my money back and would be going elsewhere for a vehicle, I was suddenly able to pick up the car! I still haven't received any paperwork on the vehicle, including the warranty information. On 7/26/16 I brought the car in because it was leaking oil and power steering fluid. The car would literally go through a quart of oil daily! I was told it was some kind of switch and that they would need to order the parts. I was able to pick the car back up after a week in the shop. The car is still leaking power steering fluid! It also now makes a horrible rattling noise when it starts! I have called a few times for an appointment and they were unable to fit me in. Last evening 9/22/16 the car died on the side of the road! I called the Dealership and was given a number for roadside assistance. When I called them they asked for a contract number. They were unable to help me without a contract number. Acura told me they didn't have a contact number and I should pay for the tow out of pocket! I called back in the morning to speak to someone in service. She gave me the warranty number and despite the fact that I had just purchased the car less than 4 months ago, told me to go through the warranty and bring the car to Hyundai! They sold me a car with a BAD oil leak, and less than a month after attempting to fix it they send me elsewhere! I will never purchase another vehicle from them, and have warned everyone I know not to buy anything from them!

    Does not recommend this dealer

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  • Happy Customer

    I never knew you could buy a car on the Internet and have such a satisfying experience. I wasn't even sure which vehicle I wanted until all the sp...


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    I never knew you could buy a car on the Internet and have such a satisfying experience. I wasn't even sure which vehicle I wanted until all the specifications were explained to me on the Acura RDX by Anna who took time to listen to me. I scheduled my day to take a test drive and the only disappointment was she would not be my sales person. Everything was so smooth and so impressed with how I was left to feel as a valued customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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