Mercedes-Benz of Rochester

Reviews

4.8 out of 5 4.8
157 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 12, 2018

    Service dept was just as awesome as Patrick was when we purchased our vehicle. I recommend them for price, service and after the sale continued service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review, Pam! We're pleased to hear we were able to exceed your expectations.

  • 1.0 out of 5
    September 5, 2018

    I purchased a new vehicle in July. I was told misleading or untrue information by the sales ossociate. The associate promised to come to our home a few... days later to walk us through the cars features and swap out our new vehicle with a loaner so the hood could be replace due to a dent. We never heard fro her after driving off lot. I called the manager for follow up. The General Manager then called after my complaint he was angry, argumentative and condescending. A month later we have a car that we don’t know how to operate.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Joan, we apologize for your dissatisfaction in your recent experience. We take all negative feedback as an opportunity to learn and better ourselves i...n the future.

  • January 17, 2017

    We came to service my 2015 Luxury C sedan. The lease is almost up so, we leased a new red 2017 sedan. From the minute we walked in the door we felt at... home. Your entire staff is wonderful. Looking forward to a snazzy new Red car! Donna

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Donna - Thank you for sharing your positive experience! Thank you so much for your business!

  • 5.0 out of 5
    June 6, 2018

    Very nice facility with friendly, professional service.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review, Beth!

  • 5.0 out of 5
    June 5, 2018

    Called the service department because of a low tire. They said come right in. Worked right away on the tire while I waited. Found the nail and patched... the tire. All done so I could drive my car to work.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review, Greg! We're happy to be of service.

  • 5.0 out of 5
    May 21, 2018

    Went on-line and scheduled a date & time...availability was good. Showed up on time and was done within an hour and five minutes. The attendant, cashier... and service rep. were all very helpful and courteous....a great experience!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're happy to hear we exceeded your expectations, Tracy. Thank you!

  • 5.0 out of 5
    May 11, 2018

    Took my ML350 in for routine maintenance - great service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the high rating, Kim!

  • 5.0 out of 5
    May 9, 2018

    Even though a buyer of just a used vehicle, Sales Rep Elizabeth provided outstanding customer service. Highly recommend for purchase of new or used vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the high rating, Chuck! Enjoy the new vehicle!

  • 5.0 out of 5
    April 15, 2018

    The Service Manager, John, is very responsive and courteous.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write this review, we really appreciate it!

  • 5.0 out of 5
    April 12, 2018

    All good, as usual. However: this is the 1st time I received a car wash with my service. I loved that, and even wondered previously why a place like Mercedes... wouldn't include car washes, as many lower level dealerships do. This is my 3rd service there, but the 1st time I received a car wash.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Julie, for sharing your feedback with us. We are pleased to learn you had a great experience with our service department. We look forward t...o servicing you again in the future.

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