Germain INFINITI of Easton

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
135 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 16, 2020

    i wouldn’t ever do business with these people.They will backstab and lie and smile at you while they do it.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Our goal at INFINITI of Easton is to provide every guest that visits a quality experience. We are disappointed to learn your feel differently about yo...ur visit. Please contact me at your earliest convenience so we may discuss your concerns personally. I can be reached at 614-383-4851. Best Regards, Conor Maguire General Sales Manager

  • 5.0 out of 5
    February 10, 2020

    I really thank Adam form service for the excellent service and explain what my car need for service to be safe car to drive thank you Adam

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and positive feedback about your experience with Adam. Please let us know if we may be of further assistance. Best Regard...s, Jeffrey Wright General Manager

  • August 2, 2020

    Had a great buying experience with Mikel. Up front, honest and in and out without any pressure. Got top dollar for our trade in as well. Highly recommend... visiting Infiniti of Easton for you next vehicle purchase, ask for Mikel.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and kind recommendation. Providing a quality pressure-free experience is our goal here at INFINITI of Easton. Thank you fo...r sharing yours. Best Regards, Conor Maguire General Sales Manager

  • 1.0 out of 5
    January 4, 2020

    Very bad customer service we brought a car that is drivable to fix little problem 15 days a go they did diagnosis and they said they will fix one part... in the mean time they broke another part and they are asking for money we can’t afford the car can’t be driven it has to be towed now if not fixed for the amount of money they ask and the sales manager is like a robot no benefit of doubt for us. Never go there we weren’t treated right !

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are disappointed to learn of your dissatisfaction with our dealership. As per our email conversation and your direct conversation with Adam our Ser...vice Manager the original diagnosis was that the very first step to complete repairs related to your vehicle's symptoms was to replace the misfiring coil pack, then continue to diagnose. Your Vehicle had been driven too long with a faulty Coil Pack which caused damage to your Catalytic Converters. We understand your concern and frustration and are happy to continue with the required repairs or as you stated you will seek a different avenue for these repairs. We wish you all the best and hope that you are able to find a resolution the meets your expectations. Best Regards, Jeff Wright General Manager

  • 5.0 out of 5
    August 22, 2019

    Very smooth process with my recent experience at Germain of Easton. I like to give high recognition to my salesman, Shawn Eckelberry. Not only was he extremely... genuine and a gentleman to boot, but also a true professional. And also thanks to Germain of Easton for making great effort to deliver excellent customer service!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Germain INFINITI of Easton

    Thank you for highlighting Shawn's commitment to ensuring our guest's complete satisfaction. We are fortunate to have Shawn on our team as he's a true... asset. Best Regards,Jeffrey WrightGeneral Manager

  • 5.0 out of 5
    July 19, 2019

    Everybody was super helpful and made me and my family feel welcome. They answered all of my questions and gave me a deal that I was hoping to walk out... there with. Luke was very helpful as well and did his best to get me where I was comfortable. Adrian was great too! He explained everything to me very well and he made me feel at ease.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Germain INFINITI of Easton

    Thank you for taking the time to leave us this positive review about your visit. We look forward to building a long and lasting relationship.Best Rega...rds,Jeffrey WrightGeneral Manager

  • 4.0 out of 5
    July 8, 2019

    The Sales rep was attentive and helpful in answering questions on the vehicle and followed up with answers on the vehicle when not known up front.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Germain INFINITI of Easton

    Thank you for leaving Shawn this positive feedback as well as for your business. We know you will enjoy the ownership of your new QX50.Best Regards,Je...ffrey WrightGeneral Manager

  • 5.0 out of 5
    July 6, 2019

    From the minute we got to the lot through the test drive and purchase the whole staff was very courteous and professional. Very nice group of individuals.... Shawn was the sales guy that took us through the process, good guy.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 3, 2019

    Shawn and the entire Infiniti team do a great job! The service is excellent and they make the car buying experience as easy as possible!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Germain INFINITI of Easton

    Thank you for choosing INFINITI of Easton for your automotive needs. Your business and kind words are very much appreciated.Best Regards,Jeffrey Wrigh...tGeneral Manager

  • 5.0 out of 5
    June 20, 2019

    Sales was great. Shawn ad everything ready and was friendly and thorough. Shawn met us when I walked in and got us on our way.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Germain INFINITI of Easton

    Thank you for letting us know that Shawn took great efficient care of you. Enjoy the road in your new INFINITI.Best Regards,Jeffrey WrightGeneral Mana...ger

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