Germain INFINITI of Easton

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
131 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 22, 2019

    Very smooth process with my recent experience at Germain of Easton. I like to give high recognition to my salesman, Shawn Eckelberry. Not only was he extremely... genuine and a gentleman to boot, but also a true professional. And also thanks to Germain of Easton for making great effort to deliver excellent customer service!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for highlighting Shawn's commitment to ensuring our guest's complete satisfaction. We are fortunate to have Shawn on our team as he's a true... asset. Best Regards,Jeffrey WrightGeneral Manager

  • 5.0 out of 5
    July 19, 2019

    Everybody was super helpful and made me and my family feel welcome. They answered all of my questions and gave me a deal that I was hoping to walk out... there with. Luke was very helpful as well and did his best to get me where I was comfortable. Adrian was great too! He explained everything to me very well and he made me feel at ease.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this positive review about your visit. We look forward to building a long and lasting relationship.Best Rega...rds,Jeffrey WrightGeneral Manager

  • November 9, 2016

    I took my car for the first time since purchasing it for repair for a recall. The service Germaine provided was very professional , and the manager and... staff in the service department were extremely helpful. All my questions were answered and I was given the option of being taken and picked up if I chose not to stay at the dealership while my car was repaired. Picking up my car was so easy. Never was I around the work area and the waiting and pick up area was clean, neat and comfortable. With the repairs complete and my car washed and clean I left a happy customer. Thanks Germaine Infinity.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are honored to be able to take care of your vehicle during service and are so pleased to hear about the professionalism that was demonstrated by th...e associates. We look forward to servicing your vehicle again in the future. Please do not hesitate to let us know if you need anything in the future!

  • 4.0 out of 5
    July 8, 2019

    The Sales rep was attentive and helpful in answering questions on the vehicle and followed up with answers on the vehicle when not known up front.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for leaving Shawn this positive feedback as well as for your business. We know you will enjoy the ownership of your new QX50.Best Regards,Je...ffrey WrightGeneral Manager

  • 5.0 out of 5
    July 6, 2019

    From the minute we got to the lot through the test drive and purchase the whole staff was very courteous and professional. Very nice group of individuals.... Shawn was the sales guy that took us through the process, good guy.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    July 3, 2019

    Shawn and the entire Infiniti team do a great job! The service is excellent and they make the car buying experience as easy as possible!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for choosing INFINITI of Easton for your automotive needs. Your business and kind words are very much appreciated.Best Regards,Jeffrey Wrigh...tGeneral Manager

  • 5.0 out of 5
    June 20, 2019

    Sales was great. Shawn ad everything ready and was friendly and thorough. Shawn met us when I walked in and got us on our way.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for letting us know that Shawn took great efficient care of you. Enjoy the road in your new INFINITI.Best Regards,Jeffrey WrightGeneral Mana...ger

  • 5.0 out of 5
    June 18, 2019

    My wife and I really enjoyed our experience there. We purchased the QX80 and the customer service was top notch thanks to the team there. Thank you so... much for the amazing experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Congratulations on the purchase of your new QX80, we know you will enjoy the ownership of your new car. Thank you for choosing INFINITI of Easton for ...your recent automotive needs.Best Regards,Jeffrey WrightGeneral Manager

  • 5.0 out of 5
    June 12, 2019

    Can't say enough about my excellent car buying experience with Shawn at Germain Infiniti! Shawn is professional and super friendly- he answered all my... questions thoroughly and made my car buying experience a breeze! I appreciate his expertise in pairing me up with the perfect Q50. Shawn is truly an asset to Germain Infiniti of Easton-many thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for allowing Shawn and our team the opportunity to assist you with your recent automotive needs. We are thrilled Shawn was able to find you ...the perfect fit.Best Regards,Jeffrey WrightGeneral Manager

  • 1.0 out of 5
    June 10, 2019

    Beware. Bad customer service treat customers porely on how they dress or talk . Judgemental and not friendly at all will rip you off do not buy

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are sorry to hear you feel this way regarding your interaction with us here at INFINITI of Easton and apologize you feel this way. We would appreci...ate you allowing us the opportunity to address your concern. Please give our Customer Relations Manager Melody Markham a call at 614-383-4807 with further details regarding your visit.

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