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Very bad customer service we brought a car that is drivable to fix little problem 15 days a go they did diagnosis and they said they will fix one part... in the mean time they broke another part and they are asking for money we can’t afford the car can’t be driven it has to be towed now if not fixed for the amount of money they ask and the sales manager is like a robot no benefit of doubt for us. Never go there we weren’t treated right !
We are disappointed to learn of your dissatisfaction with our dealership. As per our email conversation and your direct conversation with Adam our Ser...vice Manager the original diagnosis was that the very first step to complete repairs related to your vehicle's symptoms was to replace the misfiring coil pack, then continue to diagnose. Your Vehicle had been driven too long with a faulty Coil Pack which caused damage to your Catalytic Converters. We understand your concern and frustration and are happy to continue with the required repairs or as you stated you will seek a different avenue for these repairs. We wish you all the best and hope that you are able to find a resolution the meets your expectations. Best Regards, Jeff Wright General Manager
Very smooth process with my recent experience at Germain of Easton. I like to give high recognition to my salesman, Shawn Eckelberry. Not only was he extremely... genuine and a gentleman to boot, but also a true professional. And also thanks to Germain of Easton for making great effort to deliver excellent customer service!
Thank you for highlighting Shawn's commitment to ensuring our guest's complete satisfaction. We are fortunate to have Shawn on our team as he's a true... asset. Best Regards,Jeffrey WrightGeneral Manager
I really thank Adam form service for the excellent service and explain what my car need for service to be safe car to drive thank you Adam
Thank you for your business and positive feedback about your experience with Adam. Please let us know if we may be of further assistance. Best Regard...s, Jeffrey Wright General Manager
Everybody was super helpful and made me and my family feel welcome. They answered all of my questions and gave me a deal that I was hoping to walk out... there with. Luke was very helpful as well and did his best to get me where I was comfortable. Adrian was great too! He explained everything to me very well and he made me feel at ease.
Thank you for taking the time to leave us this positive review about your visit. We look forward to building a long and lasting relationship.Best Rega...rds,Jeffrey WrightGeneral Manager
The Sales rep was attentive and helpful in answering questions on the vehicle and followed up with answers on the vehicle when not known up front.
Thank you for leaving Shawn this positive feedback as well as for your business. We know you will enjoy the ownership of your new QX50.Best Regards,Je...ffrey WrightGeneral Manager
From the minute we got to the lot through the test drive and purchase the whole staff was very courteous and professional. Very nice group of individuals.... Shawn was the sales guy that took us through the process, good guy.
Shawn and the entire Infiniti team do a great job! The service is excellent and they make the car buying experience as easy as possible!
Thank you for choosing INFINITI of Easton for your automotive needs. Your business and kind words are very much appreciated.Best Regards,Jeffrey Wrigh...tGeneral Manager
Sales was great. Shawn ad everything ready and was friendly and thorough. Shawn met us when I walked in and got us on our way.
Thank you for letting us know that Shawn took great efficient care of you. Enjoy the road in your new INFINITI.Best Regards,Jeffrey WrightGeneral Mana...ger
My wife and I really enjoyed our experience there. We purchased the QX80 and the customer service was top notch thanks to the team there. Thank you so... much for the amazing experience.
Congratulations on the purchase of your new QX80, we know you will enjoy the ownership of your new car. Thank you for choosing INFINITI of Easton for ...your recent automotive needs.Best Regards,Jeffrey WrightGeneral Manager
Can't say enough about my excellent car buying experience with Shawn at Germain Infiniti! Shawn is professional and super friendly- he answered all my... questions thoroughly and made my car buying experience a breeze! I appreciate his expertise in pairing me up with the perfect Q50. Shawn is truly an asset to Germain Infiniti of Easton-many thanks!
Thank you for allowing Shawn and our team the opportunity to assist you with your recent automotive needs. We are thrilled Shawn was able to find you ...the perfect fit.Best Regards,Jeffrey WrightGeneral Manager