Reedman-Toll Chrysler Dodge Jeep Ram of Jenkintown

Purchasing my car was easy, dealing with Mike McGinnis. However the service department is lacking anyone with any kind of confidence I've been in... this place more time than I would like to and it keeps getting worse and worse. Kyle the service manager does not listen to your concerns nor does he care about your concerns the whole service department needs to be replaced because everybody is disgruntled and is running around like a chicken without their head I would highly not recommend get your car fixed here as this service department is the worst in the surrounding Delaware County

This location has the worst customer service. It has been terrible dealing with them since I bought my vehicle in 2015. The service department used to... be the best part about the dealership but my experience the last few times has been horrible. They are so disrespectful. I will never step foot in there again

Would highly recommend for buying your new Jeep and services

I have purchased many cars in my lifetime, and it is never a pleasant experience. However, I have to say that this was one of the WORST experiences I... have ever had. I have nothing but good things to say about the original sales representative who assisted us. Vaughn was attentive and knowledgeable and not afraid to ask for help if he didn't know the answers. It was the financial Manager Tony that really rubbed me the wrong way. We were there over 3 hours the first day. We clearly wanted to purchase the vehicle - offered to provide information so they could run our credit but he said 'no, I trust you'. It took him FOREVER to come back to us with numbers. He also never asked for the insurance card or registration for the vehicles we were trading in - which were offered at the time we were sitting there. After an exhausting 3+ hours dealing with obnoxious Tony (he was the only one available, they were shorthanded that day...hmmmmm), we left the dealership with the understanding that all the paperwork would be completed and the car would be ready the next day. All we would need to do was come in and sign. We get a call - can I send pictures of the insurance cards and registration (really?!). Day 2 comes, we get there first thing....NOTHING IS READY. Guess what, they need to run our credit. Since nothing was ready, I asked if we could look at more payment options - Tony gave me the run around, talking and talking and talking, but saying really nothing and not answering any of my questions. He tells me he can't show me different options on the computer, like its some super secret information. (I almost walked at that point). I want to be clear that I had asked the same questions at another dealership and they were happy to show me the screen and plug in different scenarios so that I could see my options. But not Tony, nope, couldn't do it. Finally he comes back with one other piece of paper with one other scenario. He kept talking so much telling me how wonderful he was with the price he was giving us for our trades, etc, etc, etc, that I finally told him to be quiet (very annoyed at this point). Although I felt like the deal was good (I had done my research) the way he treated me and the way he spoke to me made me feel like he was trying to get one over on me. If it hadn't been the car my husband had been wanting forever, that we didn't see at any other dealer, we would have walked on the spot. But in the end, we signed the paperwork - after being there ANOTHER 3+ hours. Then comes the tutorial. Great job on that - but as I am walking around the car, I realize that they never put the tags on it...oops! (sheesh!). But wait, that's not the end of the tale. They screwed up the paperwork too, even after I pointed out the issue while we were sitting there! Back my husband went again to go sign new papers. Oh, and one more thing, the nice salesman (the new guy - Vaughn) who was nothing but patient and helpful and apologetic for all the waiting and issues we were going through, ended up not getting credit for the sale. That sale belongs to Vaughn. If the owners of the dealership are reading this, its his. I don't want obnoxious Tony getting ANY credit. (Rav helped, so you might want to give him partial credit). Two days of my vacation (and my life) spent at a dealership that I will never get back . I provided feedback to the GM, but I didn't feel like he was taking me seriously. So I decided to leave a review here, hoping that someone will see it and make sure no one else has to go through this. I would never recommend this dealership to anyone.

I have nothing but nice things to say about my experience. My sales person was Asmin Harvey who was nothing but helpful with my process to purchase a Challenger.... Everyone I came in contact with was friendly and helpful.

I recently leased a 2016 Jeep Grand Cherokee from Terrence at the Caitlin dealership. Although I was slightly apprehensive to enter a car dealership alone,... Terrence made my first car leasing experience an extremely positive one. He answered ALL of my many questions, listened to my concerns, communicated quickly and effectively, was professional and polite, and most of all I felt no pressure to make any rash decisions. I can honestly say my overall experience was exceptional!

I received a state emissions inspection there were a few things that impressed me. One was how the service advisor Mike Mc Kinney was very courteous... and polite. He made me fell like I was important I had a few questions he automatically knew the answers. Then there was Tim Clauss who inspected my vehicle he did a great job he had me in and out in no time. Thanks again guys your the best !

Who would have known that purchasing my dream vehicle would be a daunting task. After conducting much research and shopping at several dealerships, Caitlin... Autoworld was the best choice! Not only did they treat me with great hospitality, which mad me feel like family, they also worked with me when other local dealerships were reluctant. Tearrance was the gentleman who helpmed me purchase my dream car, a beautiful 2016 Jeep Wrangler Sport Unlimited. Tearrance was patient, caring, and diligent during my visit. He continued to work with me to find a financing option that would best accomodate my lifestyle. He is the epitome of great customer service! Overall, I would highley reccomend Caitlin Autoworld because they made my vehicle search bearly stress free. With phenomenal employees like Tearrance, I am certain Caitlin Autoworld will continue to thrive as one of Greater Philadelphia's leading Chrysler / Jeep dealers.

I had 2 vehicles that I wanted to trade for 2 new vehicles and John from "Caitlin Chrysler Dodge Jeep" was the best. He was extremely knowledgeable about... the 2 vehicles we were interested in. I also was helped by Phil. They both made the deal hapen and really appreciate it. I would recommend these guys and dealership to anyone who is looking for a vehicle. Thanks again¿

I had such an enjoyable experience buying my new Jeep Renegade. Rob Clontz listened to everything I had to say and made the experience so easy. He found... a car that fit my needs perfectly, and helped me from beginning to end, keeping in contact with me the entire time. I would recommend Caitlin Chrysler, but more specifically Rob, to anyone in need of a vehicle. Will definitely be coming here for any future vehicle needs.