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Service experience was very good but disappointed that there is a leaky transmission seal in a car with 25K miles.
Robert Lamonica, we're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Take care!
Staff is very nice, friendly, and helpful. Facility is kept nice and clean
Amanda Paz, we appreciate your feedback of our Staff's outstanding service! We understand it is a big decision where you purchase your car from a...nd we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Pleasure to work with a very knowledgeable and friendly service writer. Service work has always been completed promptly and completed with a complete review... of the work.
Gary Parker, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!
Arnie in your service department is a true professional. He is attentive and an asset to this department. Service was done in a timely fashion &... with a courteous attitude.
Theresa Benigno, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being... one of our valued guests and we look forward to your next visit!
Air bag issues, air bag light on, car accident. Everything was fix/repaired.
Thanks for the positive star rating, Winston Reed! Is there anything that stood out about your experience we can share with our Team? We hope to see y...ou again! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent help in diagnosis by the service tech, short wait and very reasonable cost.
Bonnie Wilk, it is great to read such wonderful comments about your recent experience with us! It means so much to us to have earned your trust in our... business! We hope to see you again in the future! Take care!
Good service, despite being very busy they took the time to get me back on the road.
Douglas Prieskorn, we're pleased to hear everything was completed to your satisfaction! We try to provide all of our guests with a great atmosphe...re and world-class service that you can trust.
This was the most confusing service visit I ever had at Stevens. I brought my car in for because the anti lock brake light was on. Two hours later they... told me i needed front brakes, brake sensor and a brake anti lock module. They had the brakes but not the sensor and that the module was on back order and had no idea when they would get. I agreed to leave the car to do the brakes and sensor the next day and they told me i would have to pay in advance for the module $845 when i picked up my car. It snowed the next day (Friday) so the parts did not come in and they told me they would do the brakes and sensor on Saturday. When I picked up the car Raul said i was all set to go and did not review the invoice. When i looked it over it stated the brakes and sensor were done and that a recall was performed and nothing about the brake module. So i am not sure if i really needed one or if i have anti locking brakes? When paying the cashier (Joanna) who was not very friendly, i asked where was my car, she just pointed to the door. When i walked out side the door i could not find my car and thanks to what of the guys moving the loaner car, took me to my car which was in the back lot. I purchased my car here in 2011 and have done all the maintenance on it here and now looking to buy another car but this experience leaves me wondering where to go to buy one.
Anthony Desarli, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate th...e opportunity to discuss your situation to try and regain your confidence back in our dealership. We appreciate the chance to try and make this better. Please contact our GM, Peter Bloom at 203.876.6464
21,000 mile check. Facility clean and comfortable. Staff friendly and knowledgeable. Only extra was a change of the dirty cabin filter. Would recommend... Stevens Ford.
We really appreciate you taking the time to leave us feedback on your visit! Our team is dedicated to providing top-quality service, and we're so... happy to hear that your experience reflected this.
Customer service experts. Took great care of my vehicle. Thank you for everything!!
Richard Spinney, thank you for taking the time out of your day to tell us about your experience. We're always here to provide exceptional service... at a great value -- we hope you'll consider us again in the future!