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Reviews

Average Ratings

4.9
638 lifetime reviews. Includes reviews of Mini of St. Louis from DealerRater.com
  • Service Customer

    I came to this mini dealership because I wanted a cooper and didn't trust another dealership. I bring my car back here for service because they al...


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    I came to this mini dealership because I wanted a cooper and didn't trust another dealership. I bring my car back here for service because they always do great service and are experts.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • No pressure sales!!!
    June 20, 2017

    In April, my wife and I were in St. Louis and decided just to stop in to see what was on the lot, as we were thinking of buying a new Mini Cooper ...


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    In April, my wife and I were in St. Louis and decided just to stop in to see what was on the lot, as we were thinking of buying a new Mini Cooper S, convertible with a standard transmission to replace the one we bought in 2009. We spoke with salesperson, Sam Hall and determined what we were looking for was not on the lot, so we decided to order a new one. Although we could have ordered it from home, we decided to place the order there. Sam went through all the various options available, and answered our questions as we ordered - assuring we got the specific options we wanted. There was no pressure to order one package over another and we got what we wanted. As my wife and I are 2 1/2 hours away from the lot, Sam made sure everything was in order before we left St. Louis that weekend. After the order was placed, Sam kept us informed of the progress of the order and when it arrived at the car lot. My wife and I picked up the car today. Sam went over every detail as there were a lot of changes from the 2009 model and 2017. He made sure we understood how to work the options, and made sure we understood to contact him for follow up as questions came up. Working with the finance person, Tina Logue was done with ease and without pressure to purchase unnecessary options. We greatly appreciated her expertise. During the whole process, Neil Westfall would stop in periodically to assure all our questions were answered to our satisfaction.

    Does recommend this dealer

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  • Nice, easy sales experience
    June 19, 2017

    I first worked with Mark Conn. We were looking for a used Mini and he showed us a variety of cars. Narrowed it down to one, but was taking a tri...


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    I first worked with Mark Conn. We were looking for a used Mini and he showed us a variety of cars. Narrowed it down to one, but was taking a trip the next day so we held off. Later that week, Mark was on vacation so I worked with Sam Hall. Sam was great. Kept me informed on the status of the car (it needed a small scratched fixed from the body shop) and made sure everything was perfect with the car when I decided to purchase it. Super friendy, stress fee buying. Would highly recommend to anyone looking for a Mini.

    Does recommend this dealer

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  • Great sales team to work with
    June 16, 2017

    Really enjoyed working with Bill and particularly liked the way he took care of some issues that came up at the very last minute (including one th...


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    Really enjoyed working with Bill and particularly liked the way he took care of some issues that came up at the very last minute (including one that didn't come to light until the day I was to take delivery).

    Does recommend this dealer

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  • The most amazing experience!!
    June 12, 2017

    My family I and where moving back from the United Kingdom and Mark made contact with me after he knew we were interested in buying a mini. We were...


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    My family I and where moving back from the United Kingdom and Mark made contact with me after he knew we were interested in buying a mini. We were still about 14 days from moving back and he was remarkable in staying in contact and finding exactly what my wife liked. He went throughout the whole car inside and out and explained what everything was and what everything did. We have never had this kind of experience or customer service when buying a car. This dealership is a must visit if you are looking for a car. We cannot thank these guys enough!! I hope all Mini dealerships are like this one.

    Does recommend this dealer

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  • Great team, great experience
    June 3, 2017

    From the moment you walk in, you are treated as family. The entire team is looking for the best deal for you and there is no high pressure sales ...


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    From the moment you walk in, you are treated as family. The entire team is looking for the best deal for you and there is no high pressure sales tactics. This is my second purchase and if it wasn't for the entire team (Mark, Neil, Mary & Todd), I would have searched elsewhere. Thanks for making this a pleasant and enjoyable experience.

    Does recommend this dealer

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  • excellent experience
    June 2, 2017

    I found the Mini Countryman that I wanted when I was browsing online. I contacted the dealership through chat and was contacted by a salesman. S...


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    I found the Mini Countryman that I wanted when I was browsing online. I contacted the dealership through chat and was contacted by a salesman. Sam was very helpful and even though I knew exactly what I wanted he ensured I was satisfied. Living over 2 hours from the dealership I knew I wanted to be able to come in and have everything ready to go so all I would have to do is sign paperwork and get my keys. Sam and Mary made that happen!! They both were very helpful and I would highly recommend them to anyone. We are now the owners of 2 Mini's and I would make the drive to purchase another car from them when I am in the market for my next one. Thank you all so much for all of your help! I am loving my new to me Countryman!!

    Does recommend this dealer

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  • Pleasant experience
    May 30, 2017

    Dustin Summers made an otherwise stressful and tedious experience quite pleasant. I hope he is still there when I am ready for my next car!


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    Dustin Summers made an otherwise stressful and tedious experience quite pleasant. I hope he is still there when I am ready for my next car!

    Does recommend this dealer

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  • Seamless car buying experience, AND it's fun to drive!
    May 29, 2017

    My car buying experience was seamless from the test drive, to ordering it and then driving it off the lot. Going in I knew what I wanted and Kate ...


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    My car buying experience was seamless from the test drive, to ordering it and then driving it off the lot. Going in I knew what I wanted and Kate Bryan served as an excellent motoring advisor. She was quick to respond to all of my inquiries and very knowledgeable about the new 2017 Countryman model. I am so thrilled with my new MINI and wish everyone could have the same stress-free experience when buying a new vehicle. Great job, MINI team.

    Does recommend this dealer

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  • Great Car Buying Experience.
    May 27, 2017

    Working with the staff at Mini of St. Louis has been wonderful. I actually purchased 2 Countryman's in 3 months. I totaled the first one, and imm...


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    Working with the staff at Mini of St. Louis has been wonderful. I actually purchased 2 Countryman's in 3 months. I totaled the first one, and immediately went back to Mini of St. Louis to get another one. I worked with Bill Harada to get a great deal on both of my Countryman's. They held the last one for me and helped me get a great deal on the second one. I love it Thank you Bill.

    Does recommend this dealer

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