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Used 866-930-2770 Email Dealer
Service 866-933-9357

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Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 1:00 PM
Sun Closed
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Reviews

4.7
112 lifetime reviews.
  • Great Experience

    We walked into the Lujack Mazda new car showroom thinking we had a fair idea of what we wanted. We had the whole place to ourselves long enough t...

    Dealer Response

    Thank you so much for the wonderful review! This is exactly what we want to happen for every customer of ours. We're glad to have you in the "fam...


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    We walked into the Lujack Mazda new car showroom thinking we had a fair idea of what we wanted. We had the whole place to ourselves long enough to climb in and out of several cars and confirm some ideas & come up with good questions. Tim Herrin was truly professional; totally, relaxingly, friendly; extremely knowledgeable; and helpful. He immediately understood exactly which Mazdas we were deciding between, and why. We drove exactly three cars which he selected according to our model and trim desires. One was almost definitely "the one". Tim listened intently to our concerns and clearly explained wide-ranging options. No pressure. As we collectively scratched heads we saw an entirely different car sitting on the lot, one that wasn't even on our list; it was a Kia. Wham, bam, that became "the car". No brand loyalty! No "sell what you have" pitch. Totally, "whatever makes you happy, whether one of my cars or another one." Throughout the entire selection process Tim made it explicitly clear that his primary interest, his sole (soul?) desire, was for us to be happy, whether with any car or even without any car. Thank you, Tim, for being so openly customer-oriented and conscientious. Experienced customers generally tense up when going to the Finance Manager (FM) because too many times and places, the FM has an agenda to upsell features. Michelle Woods was refreshingly different, she wanted to get the best deal she could for us. She must not be on any type of commission incentive! She actively researched possible discounts! With her expertise, intuition, and ingenuity we ended up with an incredible bargain, the kind of deal we will loudly brag about. Thank you, Michelle, for working in our favor. To any other dealer: THIS is the way to gain repeat customers.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the wonderful review! This is exactly what we want to happen for every customer of ours. We're glad to have you in the "family" and look forward to working with you again in the future. If you have any questions, please don't hesitate to contact Tim for help. Enjoy your new vehicle.


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  • 2014 Kia Sportage

    My experience was amazingly easy and efficient thanks to my sale's representative, Zina Rios. She was not only friendly but extremely helpful whi...

    Dealer Response

    Thank you, Theresa, for letting us know about your visit. We're glad you're pleased and that Zina was able to help you find the vehicle you wante...


    Show Full Review

    My experience was amazingly easy and efficient thanks to my sale's representative, Zina Rios. She was not only friendly but extremely helpful which made the transaction smooth and easy going. I would give her 10 Stars if allowed. The atmosphere was cheerful making this experience a pleasant one. Not only did I get great service, but I got a great vehicle, just as I had wanted. I was pleasantly surprised. One stop! No need to look further.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Theresa, for letting us know about your visit. We're glad you're pleased and that Zina was able to help you find the vehicle you wanted. Please let her know if you have any more questions. We look forward to seeing you at your First Service appointment. Enjoy the new vehicle.


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  • Puzzled

    I'm kind of puzzled on what happened. I requested the price of a vehicle with all fees included. The reply was I can't help you if you don't wri...

    Dealer Response

    Thank you for telling us about the experience you had with us. I'm sorry it wasn't what you were expecting and that the truck was sold. We will ...


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    I'm kind of puzzled on what happened. I requested the price of a vehicle with all fees included. The reply was I can't help you if you don't write back. The guys name was Jay. The truck sold to someone else

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for telling us about the experience you had with us. I'm sorry it wasn't what you were expecting and that the truck was sold. We will use your comments to improve our service for the future. Thank you again.


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Service & Repair

About Our Dealership

Dealer on Cars.com since September 2016

This is what Car Buying is meant to be!
59 minute Guarantee
7 Day Exchange Policy
Free Car Washes for life
Warranty on all cars with less than 90,000 miles
and Cars that are priced to sell!
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