My husband and I visited Orange bear one Saturday afternoon to see a 2008 Cadillac Esc. When we arrived my husband instantly loved the car but unfortunately... someone had beat us to it! We spoke with Ro Ro who took our information and advised my husband that if the gentlemen changed his mind he would give him a call. Well on Monday, January 19th Ro Ro called and said just that! We went to drive the car and due to Bank of American's financing policies we couldn't complete the transaction until Tuesday. After about two (2) weeks my husband starting to hear a noise around the right wheel. He called and spoke with Ro Ro and he asked him to bring it back so they could check it out. We did and he sent us directly to his mechanic. They agreed to fix the problem immediately and have done so. This is by far the best customer service we have EVER received at ANY car dealership. My husband and I have already told our friends and family about Orange Bear Dealership and will contact them for our next purchase.
I purchased a 2003 Silverado 2500HD, sight unseen, recently. I viewed the online pictures and vehicle description and sent a few questions. I was contacted... almost immediately the next morning by Rory and he was very helpful and easy to talk to. After a quick conversation with my wife, I called Rory back and let him know I wanted the truck and to mark it sold. Later that afternoon, I called back to make final preparation for the sale. Since I live about an hour & forty five away from the dealership and my business does not allow much free time, I inquired about delivery. They very graciously made arrangements to deliver and arrived the next morning. After inspecting the truck, I found it to be exactly what I thought it would be and I am extremely pleased. Eric (one of the owners) and Charles (Shannon's dad) made the delivery and handled the paper work. Both of these men were very friendly and helpful. All I can say is this, If I have to purchase another vehicle in my future, I will check Orange Bear's inventory before going anywhere else. And from what I see in their current inventory, they have some very nice cars, trucks & Suv's. Give them a try. You will not be sorry...mike
Promised to hold a car and refused a deposit. Drove down from Asheville the next afternoon and they had sold the car. DO NOT TRUST THEM!!! TYpical used... car salesmen!!!
We greatly regret that you feel Orange Bear Motors did not appropriately handle your recent interest in the Highlander. We were under the impression ...we clearly communicated to you that another potential buyer was driving in from Virginia the same day, and that if he did not buy the car we would contact you so that your father could drive down from Asheville to look at the auto. We apologize if there was any confusion, and we wish you the best in finding an alternate vehicle. We value our good reputation, and contrary to your negative review, we believe our customer service is among the best. Sincerely, Shannon, Rory & Eric