Blaise Alexander Ford of Ephrata

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Reviews

Average Ratings

4.5
41 lifetime reviews.
  • new truck

    Everything was GREAT! Will keep coming back to this dealership. Second purchase from here.

    Dealer Response

    Thanks so much for the perfect 5-star rating. It's a pleasure working with you!!


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    Everything was GREAT! Will keep coming back to this dealership. Second purchase from here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the perfect 5-star rating. It's a pleasure working with you!!


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  • Email Spam

    Dealership uses a email system but does not verify the email address belongs to someone actually requesting service. The emails do NOT have a met...


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    Dealership uses a email system but does not verify the email address belongs to someone actually requesting service. The emails do NOT have a method to unsubscribe from them an absolutely terrible system...In fact I had no idea what dealership was even sending the emails until they asked me to review how my service (which I never had) went. I have never lived east of the Illinois/ Indiana border. I have never owned a Ford Focus, in fact I've never owned a Ford, but this dealership thinks I do. I'm tired and fed up with spam and this dealership could careless.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying a used car

    I went in looking for the car that no one would be able to find. Within 2 days, that car was found for me! I had a great experience & would defi...


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    I went in looking for the car that no one would be able to find. Within 2 days, that car was found for me! I had a great experience & would definitely go back! Angel was very helpful. I appreciated the effort that was put into finding the car I wanted

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Woman

    My salesman, Angel was great. I stopped with out my husband to get a quote on my Escape and he got me a wonderful price and I bought it without m...


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    My salesman, Angel was great. I stopped with out my husband to get a quote on my Escape and he got me a wonderful price and I bought it without my husband. This is the second new car from Blaise Alexander and we are pleased with our purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Did not honor warranty

    Buying the car was a good experience, but when our door sensor would not go off and kept saying the door was open. We took it back within the firs...

    Dealer Response

    Hello, thank you for the feedback. We have alerted our management team as to your complaint. Please feel free to contact our General Manager, Ro...


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    Buying the car was a good experience, but when our door sensor would not go off and kept saying the door was open. We took it back within the first month And they claim they could not find the problem, while were still under warranty. We dealt with it for about another six months, then took it back. now the warranty was over and wanted to charge us $400 to clean the door latch. With No guarantee that it will work. Very disappointed.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for the feedback. We have alerted our management team as to your complaint. Please feel free to contact our General Manager, Rob Fleming, at your convenience. Sincerely, the team at Blaise Alexander Ephrata


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  • Karl W.

    Buying a car out of state could not have been easier. Scott and his crew at Blaise Alexander Ford are a first class team!! And the price was amazi...

    Dealer Response

    Hi Karl, thanks so much for telling us and our potential future customers about your experience. We thank you sincerely for shopping with us and ...


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    Buying a car out of state could not have been easier. Scott and his crew at Blaise Alexander Ford are a first class team!! And the price was amazing. They even offered us lunch while we were there!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Karl, thanks so much for telling us and our potential future customers about your experience. We thank you sincerely for shopping with us and we wish you many wonderful adventures!


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  • Our 'Blue Jeans' Pickup Truck

    I am writing this letter to commend Ron White, who is a salesman at the Ephrata dealership. We were looking for a Ford F150 that came with certain...

    Dealer Response

    Hello, and thank so much for taking the time to tell us about your recent experience. A recommendation from you is the very best compliment we co...


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    I am writing this letter to commend Ron White, who is a salesman at the Ephrata dealership. We were looking for a Ford F150 that came with certain options. Ron helped us out by letting us look at the trucks on the lot, and actually bringing a truck from another location for us to see, and finally purchase. As a salesman, he excelled in everything he did for us during the looking and purchasing process. Ron used his knowledge and humor to work with us, which tells you what kind of person he is. The dealership did not pressure us to buy from them, which is one of the reasons we felt comfortable using them. We strongly recommend Blaise Alexander Ford in Ephrata, and Ron White, too, when looking to purchase a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, and thank so much for taking the time to tell us about your recent experience. A recommendation from you is the very best compliment we could receive. Please come back again for any of your vehicle need, whether sales or service. It was OUR pleasure.


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  • Great experience

    Had a great car buying experience here. Down to earth group of people that are very helpful and straightforward. My sales individual was Jeff, he...

    Dealer Response

    Thanks for taking the time to leave us this wonderful review. It was a pleasure working with you and we look forward to having you back again wh...


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    Had a great car buying experience here. Down to earth group of people that are very helpful and straightforward. My sales individual was Jeff, he is a class act and extremely helpful and considerate. Would definitely buy from again and look forward to establishing a working relationship with this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave us this wonderful review. It was a pleasure working with you and we look forward to having you back again when the time comes. Take care!


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  • Highly displeased

    I had made the trip from Philadelphia to purchase a Transit Connect wagon. My salesman Jeff, didn't seem too eager to move this vehicle from thei...

    Dealer Response

    Hello---We're so sorry to hear about your experience. We always strive to treat each of our customers with the utmost professionalism. If you'd ...


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    I had made the trip from Philadelphia to purchase a Transit Connect wagon. My salesman Jeff, didn't seem too eager to move this vehicle from their lot. During the test drive, the vehicle was making rattling noises and he was trying to figure out where they were coming from. Also, he mentioned that there was $4000 in repairs done to the vehicle. When asked about the repairs, he said some tires and a bumper, which is ridiculous. I would like to add that they low balled me on my trade in, and the credit score they returned was way off. If I had known that I would have this kind of experience, I wouldn't have wasted my gas or time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hello---We're so sorry to hear about your experience. We always strive to treat each of our customers with the utmost professionalism. If you'd like to go into further detail about the credit score and trade value, please contact us at your convenience. We are happy to speak with you regarding your visit.


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  • Best salesman

    I wanted a very specific truck that was very hard to find but Bill never have up. He worked harder than any other sales man I've worked with. Afte...

    Dealer Response

    Hi Todd-- thanks for your consideration when looking for the perfect vehicle, we're so pleased you chose us to work with. We are thankful to have...


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    I wanted a very specific truck that was very hard to find but Bill never have up. He worked harder than any other sales man I've worked with. After three months, he found the truck and got me the right deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Todd-- thanks for your consideration when looking for the perfect vehicle, we're so pleased you chose us to work with. We are thankful to have you as a customer and we'll be sure Bill receives your compliments. Please let us know if you need anything else. Have a great holiday!


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