Reviews
Grant Jordan was great to work with. Had a good experience buying a car from this dealership. I would recommend this dealership and Grant to buy a car from.
Grant Jordan was great to work with. Had a good experience buying a car from this dealership. I would recommend this dealership and Grant to buy a car from.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steve, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They service my 2023 AMG GLB35 Excellent customer service Service was performed in a very timely manner Service writer answered all my questions and is very knowledgeable
They service my 2023 AMG GLB35 Excellent customer service Service was performed in a very timely manner Service writer answered all my questions and is very knowledgeable
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jerry, thank you for your review! We're happy to hear that you experienced excellent customer service and that our service writer answered all your questions with knowledge and support. We appreciate your trust in us and look forward to serving you again with our reliable service.
Dealer did a scheduled ?A? service. The service was professional, friendly, and completed in a timely manner. I would recommend this dealer for service on your Mercedes Benz vehicle.
Dealer did a scheduled ?A? service. The service was professional, friendly, and completed in a timely manner. I would recommend this dealer for service on your Mercedes Benz vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Peter, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My car is 3 months old. I made an appointment for Service A and to check the AC. I dropped the car off by 10 AM one day. They said it would be over $500 for the oil change and minor work. Two days later, they had not even started the work. I told them to just return my car because it was ridiculous that it was not even started. They did nothing but return the car. Totally ridiculous.
My car is 3 months old. I made an appointment for Service A and to check the AC. I dropped the car off by 10 AM one day. They said it would be over $500 for the oil change and minor work. Two days later, they had not even started the work. I told them to just return my car because it was ridiculous that it was not even started. They did nothing but return the car. Totally ridiculous.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so sorry for the delay and lack of communication regarding your service appointment. We strive to provide efficient and quality service and apologize for falling short. We will use this feedback to improve our processes and hope to have the opportunity to make it up to you in the future. Thank you for bringing this to our attention.
Excellent customer service from Paul Mizelle at Mercedes Benz of Loveland. This is the 4th vehicle I?ve acquired from Paul. I highly recommend this dealership.
Excellent customer service from Paul Mizelle at Mercedes Benz of Loveland. This is the 4th vehicle I?ve acquired from Paul. I highly recommend this dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Teresa, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Loveland! Thanks again for the recommendation, and have an amazing day!
We had great service. My service advisor kept me well informed throughout the repair. We will be definitely going back to Mercedes Benz of Loveland.
We had great service. My service advisor kept me well informed throughout the repair. We will be definitely going back to Mercedes Benz of Loveland.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sherrie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service but It took 7 days to get new brakes on the car. Didn?t have them in stock and then ordered the wrong parts
Great service but It took 7 days to get new brakes on the car. Didn?t have them in stock and then ordered the wrong parts
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Glen, our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to us directly at (970) 344-4206 so we can work to make this right. We hope to speak with you soon.
Mercedes Loveland provides excellent service. I love the complementary service inspection. I love having that video they provide. Tristen, always provides excellent customer service. Finally, the facility is beautiful and I like that the receptionist greets you when you walk in!
Mercedes Loveland provides excellent service. I love the complementary service inspection. I love having that video they provide. Tristen, always provides excellent customer service. Finally, the facility is beautiful and I like that the receptionist greets you when you walk in!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Great service, as always. Completed routine service faster than quoted. This visit was not for sales, but prior sales experience was excellent. Highly recommend this dealership.
Great service, as always. Completed routine service faster than quoted. This visit was not for sales, but prior sales experience was excellent. Highly recommend this dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
No hassle negotiation with competent, friendly sales staff. Easy and timely communication throughout all phases of purchase. Good price and value for trade. Straightforward financing appointment with no pressure.
No hassle negotiation with competent, friendly sales staff. Easy and timely communication throughout all phases of purchase. Good price and value for trade. Straightforward financing appointment with no pressure.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are so happy to read such a great review about Mercedes-Benz of Loveland! Please don't hesitate to reach out if there's anything additional we can do for you.