Upstate Auto Credit - Rochester

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 5, 2019

    This was the worst car experienced with a car sales person representative ever. Yesterday I have went into Upstate Auto Sales on West Ridge Road and I... was looking to buy a brand new vehicle. The auto sales person that I have spoken to in person his name is Ryan . When I have came into the office to speak to Ryan about purchasing a vehicle. The Vehicle that I have wanted to purchase is called a 2017 Dodge Journey. When I have sat down in the office to speak to Ryan about the car .Ryan was very rude and disrespectful. When I was asking him questions about the vehicle he was getting nasty and he belittle me the whole entire appointment. I advised anybody to not buy a vehicle from Ryan the car sale person his type of behavior is very unexceptionable.I will never go their to look at a car again .His behavior will make you change your mind about buying a car.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    December 1, 2018

    Went to upstate auto credit cause of not so perfect credit. Expecting a couple problems due to my poor credit. Was assured that with their connection with... Dorschel automotive Group and thirty lenders no problem with financing. After putting $600.00 down plus another $400.00 after approved. Well after a week of them researching my whole past and present calling references job etc. No financing in place. So I went to a another auto financing place to give it a shot and figuring slim chance after that experience. But what have I got to loose a little time. Long story short ,pay stub proof of residence small down payment with no trade in. Test drove a car I liked gave them $400.00 down. Went home this was Saturday afternoon dealer called me within a hour. Said get insurance card and binder faxed over to them pick up your car on Monday afternoon!! Wow I was Shocked to say the least. After a great car buying experience for a person with not so perfect credit the fun was soon over. I needed my $600.00 dollar down payment to finish the deal. Went to Upstate auto credit to get the downpayment back being unable to finance me said it will take a week or more for me to receive a check in the mail. Yeah I'm still waiting. Stay away if you want a better car buying experience with not so perfect credit go to Santa motors. Great people.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    October 21, 2018

    Had the privilege to work with Sean for the hunt of my next vehicle that I much needed, thought the process was going to be hard but Sean made sure that... wasn't the case. thanks for ur patient with me

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 8, 2018

    This is my second car with Upstate Auto and I don't have any complaints. Ironically Sean sold me my first car almost 3 years ago, now im back for a new... car and Sean was the first one to the door. He's Honest, fair, and makes an effort to make your experience as personal as possible. Great customer service!!!! #sayyestothecar :)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2018

    Go see Nick Gordon he is the BEST!! He will make your car buying experience a pleasure If you are a person that has bad credit Nick will deliver ! I... can’t believe how easy and painless Nick and his staff made this car buying process thank you Nick

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 21, 2018

    I had the best experience at upstate auto. I went to the Rochester location and talked to Sean, and explained what I was looking for. He gave me a list... of cars that were within my budget and narrowed it down to the ones he thought I’d like. After showing me about 6-7 cars I picked one out, this was on Saturday evening and I drove away in my new vehicle on Monday afternoon!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 9, 2018

    After a long stressful 2 weeks I finally decided to go to upstate auto credit located on 800 west ridge road where I met Sean, I had previously went to... 3 dealerships before and Sean by far was the best customer rep he did everything he could for me, he was honest and true to his word on getting me the car I wanted. I pulled off the lot the very next day with a Nissan Altima that I really wanted I recommend Sean from upstate auto credit to anyone very great service quick and convenient he even checks up often to see how car runs and if there’s any repairs he can help with if any.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 30, 2018

    Sean was fantastic. We were probably the most difficult to get financed based on our past credit history. Sean was patient and did everything he could... to get us approved and into a very nice car. He was very open about everything and kept us updated on the process as much as he could along the way. I wish i could give him 10 stars. I definitely recommend anyone with not so great credit needing a vehicle go talk to Sean at Upstate Auto. We will definitely be back! Thank you sp much Sean!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 12, 2018

    Please do not buy a car from them it’s a rip off. The interest rate was way to high and the truck ended up having major engine issues . So I was making... a payment and couldn’t drive the car. The head gasket was more than the car was worth. Please do not buy from these people.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 6, 2018

    THE SALES REP. SEAN AT UPSTATE AUTO, ON RIDGE ROAD, WAS EXCELLENT. I TEST DROVE 3 VEHICLES AND HE WAS VERY PATIENT AND KNOWLEDGABLE ABOUT WHATEVER QUESTIONS... I HAD, I ULTIMATELY PURCHASED A 2015 MALIBU AND HE MADE THE EXPERIENCE A GREAT ONE. I WAS ABLE TO DRIVE IT OFF THE LOT THAT SAME DAY, THANKS SEAN!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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