Luther Burnsville Hyundai

Found car on AutoTrader. Made arrangements to purchase the vehicle the following day. Asked several times, do I need to put $ down to reserve the vehicle? Sent pic of my drivers license. We arranged the time I would buy the vehicle. Asked AGAIN if I need to put $$ down to hold the vehicle. 4 hours later, receive a text saying they just sold it. Why would you sell it when I asked to pay to hold it? Their response, "Well that would not have mattered anyway. My manager does not like to reserve cars for out of state deals until the day when you start coming basically. We have got burned a lot of times and people just don't come." I'm coming from 3 hours away, not Australia and that's the point of me paying to hold the freaking vehicle. It protects us both. I've bought from Luther before and paid to hold the vehicle. If this is now the case, tell me right away so I don't go get a freaking cashiers check (as instructed). I didn't know the exact amount w/fees, etc. so I got cash for the rest. Luther now: "Oh that was a smoker vehicle, you didn't want it anyway." I must've missed that description of the vehicle on the website. They will happily sell from under you due to incompetence or indifference.

Great place to do business with the staff that they have it make it so easy

Unprofessional interaction from the saleperson. They all acted nice when trying to sell you the car. Once you bought it and that a slight bit of their interests was hurt because of their own crooked system that could not cope with customer's honest opinion, they will turn on you and deny your promised services.

Purchased a 2012 Hyundai Tucson and thankfully purchased the aftermarket warranty because about 29 days after our purchase the engine blew. Apparently a known issue with semi-recalls from Hyundai but Hyundai did not agree to cover anything but thankfully the extended warranty did. The new motor is being installed and the dealership provided a new Tucson as a loaner while we were missing the vehicle. So far the car has been at the dealership just about as long as we had it home. Hoping to get it back soon with a motor that works for many miles.

Not impressed, needed work done, kept talking me out of it by scaring me with a huge 3thousand dollar bill even though I had a manufacturer warranty and a easycare warranty.

Horrible salesmanship. Sold car out from under me when I had cash in hand. We had an agreed upon price, I obtained a cashiers check like they requested, sent copy of my drivers liscense, insurance coverage, etc. Did everything I was asked to do and they still sold it before I got there. I was never told it was not a done deal, that I should send a deposit, nothing. Will never try to do business there again.

This dealership sold me a Certified Pre Owned vehicle 7 months ago. 3 days ago I ended up in downtown Minneapolis with a flat tire, upon trying to get the tire off I realize I was sold a vehicle with locked lug nuts and no key was ever provided. This was never brought to my attention during the sale of the vehicle and no key was ever provided to me during the purchase. I was then stranded in downtown alone for 4 hours at night waiting for a tow truck driver who never came. My car had to stay for another 24 hours before getting a tow. Through all of this I accrued costs for parking tickets, the dealership then advised they will pay for the lug nut key needed to get the wheel off ($7) but I need to tow it from Minneapolis to Burnsville to get any service otherwise my tire will continue to be stuck on the vehicle. They stated they were the only ones who would be able to help get the key to get the tire off. Customer service is horrible, this vehicle should have never been sold to me in this condition especially as a certified pre owned Hyundai (which was also stated by a service rep at the dealership as well, this is unacceptable and should not have been sold). It was a total of 3 days and $300 because of THEIR mistake of selling me this vehicle with no lug nut key. Something I would have been able to fix and drive home on within 30 minutes.I will NEVER be recommending this dealership to anyone for any reason, STAY AWAY. They cannot be trusted and their service is absolutely horrible. I was not treated with any respect after just purchasing a vehicle from them and experiencing issues due to their negligence. I feel I was absolutely taken advantage of in this situation and they did nothing acceptable to remedy the situation or keep a paying customer happy. 0/5 stars if possible.

They treat women horribly. AVOID. This dealership sold me a Certified Pre Owned vehicle 7 months ago. 3 days ago I ended up in downtown Minneapolis with a flat tire, upon trying to get the tire off I realize I was sold a vehicle with locked lug nuts and no key was ever provided. This was never brought to my attention during the sale of the vehicle and no key was ever provided to me during the purchase. I was then stranded in downtown alone for 4 hours at night waiting for a tow truck driver who never came. My car had to stay for another 24 hours before getting a tow. Through all of this I accrued costs for parking tickets, the dealership then advised they will pay for the lug nut key needed to get the wheel off ($7) but I need to tow it from Minneapolis to Burnsville to get any service otherwise my tire will continue to be stuck on the vehicle. They stated they were the only ones who would be able to help get the key to get the tire off. Customer service is horrible, this vehicle should have never been sold to me in this condition especially as a certified pre owned Hyundai (which was also stated by a service rep at the dealership as well, this is unacceptable and should not have been sold). It was a total of 3 days and $300 because of THEIR mistake of selling me this vehicle with no lug nut key. Something I would have been able to fix and drive home on within 30 minutes.I will NEVER be recommending this dealership to anyone for any reason, STAY AWAY. They cannot be trusted and their service is absolutely horrible. I was not treated with any respect after just purchasing a vehicle from them and experiencing issues due to their negligence. I feel I was absolutely taken advantage of in this situation and they did nothing acceptable to remedy the situation or keep a paying customer happy. 0/5 stars if possible.

Do not list cars that are not available. It is a waste of my time and yours.

Porter Ensling was fabulous, even coming in on his day off! We went through a couple of bumps but above all else, we kept in touch and was so very nice and professional, I’d recommend him to anybody looking for a car, or Hyundai for that matter! Thanks so much Porter. Mate, you rock!! Thank you so much for everything you’ve done!!!! And a huge CONGRATS to you and your fiancé!!!♥️♥️💜💕 Happy Customer, E. Weeks