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Reviews

Average Ratings

4.4
350 lifetime reviews. Includes reviews of Southside Kia from DealerRater.com
  • Fabulous Sales and First Rate Service

    When I took my leased car in for service, (it was a 2013 Kia Sorento), I started talking with Zack Griffith who had arranged my lease originally. ...

    Dealer Response

    Hi Deborah, I'm Jilly Lang, RM for Southside Kia. Thanks so much for your feedback about your visit to the store! So glad to hear that Zach could ...


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    When I took my leased car in for service, (it was a 2013 Kia Sorento), I started talking with Zack Griffith who had arranged my lease originally. We took a walk outside as I just wanted to see the new Cadenza. What I did not know was the improvements they had made in the 2014 Kia Sorento! So, my car was serviced and I drove home in my new 2014 Kia Sorento, thanks to Zack!!! He made the impossible possible!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Deborah, I'm Jilly Lang, RM for Southside Kia. Thanks so much for your feedback about your visit to the store! So glad to hear that Zach could make all your dreams come true :) If there is anything else I can do for you, please let me know at jlang@mceautomotive.com. Thank you again, Jilly


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  • Excellent service and people

    When to switch car and got and excellent deal. Ask for Mat.


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    When to switch car and got and excellent deal. Ask for Mat.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Frustrating Experience
    April 12, 2017

    After purchasing a brand new car, I have spent more time in the service department than behind the wheel. Not happy at all with the lack of troubl...


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    After purchasing a brand new car, I have spent more time in the service department than behind the wheel. Not happy at all with the lack of trouble shooting and quality control that should have taken place before this car was driven to the sales lot.

    Does not recommend this dealer

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  • Really uninterested in you
    March 31, 2017

    I got a card in the mail. It said I won $25,000 and to call this number, so you think it's a scam, right? I called the number. No, it's not a scam...


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    I got a card in the mail. It said I won $25,000 and to call this number, so you think it's a scam, right? I called the number. No, it's not a scam they promise me. They made an appointment for me with Moe. I go out of my way after work to go there, park, go inside and am greeted by a short young man with a pleasant demeanor. I show him my card and tell him I am here about this. He looks at it and says "it's expired." So I say I have an appointment with Moe.Are you sure it's expired? He said " yes, look. " and points to the card. I am embarrassed and say "oh" he looks at me like well, why are you still here? So I wait and then say " ok." And turn around and leave. No, I'll get Moe. No, are you interested in a kia (which I was) just a feeling of " you are wasting my time" Now I have gotten 4 calls from Southside kia asking about how my appointment went. Turns out it's a third party marketing company that Southside kia had hired. Worst experience ever. They really should coordinate with the company they hire because this experience was embarrassing and insulting.

    Does not recommend this dealer
    Came in for service or repair

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  • Beware of the service department
    March 30, 2017

    We have been taking our sorento here for the past few months to have the routine maintenance which has been average it's self. They say there oil ...


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    We have been taking our sorento here for the past few months to have the routine maintenance which has been average it's self. They say there oil change service includes a wash and vacume they have ran it through the quick car wash they have but they have never vacuumed the floors. Now god help you if you need a part. The little latch that you pull up to get to the 3rd row broke and at our last oil change we told them about it and they said they would order the part and call me when it got in. Ha a few weeks pasted and no call. I called and spoke to a girl that I guess was having a bad day and was informed there was no record of them ever ordering anything. So she put the order in again. Weeks pass still no call so I call again guy in the parts dept looks it up and the part has been in for a week and no one called. So I make a appointment to have it installed at 9am. 2 hours later they pull it around and say they don't see a problem I have to walk out and show them where it was broke. They pull it back around for another 2 hours and tell me they have to take the whole seat apart. This service department has been the worst experience I have ever had with a dealership in my life. I would recommend driving to another city to have your Kia serviced.

    Does not recommend this dealer
    Came in for service or repair

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  • Worst service department that I have ever been to

    We have been taking our Sorrento here for the past few months to have the routine maintenance done which has been average it self. Southside KIA s...


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    We have been taking our Sorrento here for the past few months to have the routine maintenance done which has been average it self. Southside KIA says their oil change service includes a wash and vacuum. Southside KIA runs it through the quick car wash they have but they have never vacuumed the floors. Now God help you if you need a part. The little latch that you pull up to get to the 3rd row broke and at our last oil change we told them about it. The Service Rep said they would order the part and call me when it got in. 2 few weeks passed and no call. I called & spoke to a someone who directed me to a voicemail that is never checked. I call 1 week later wondering why I have yet to receive a call about the part and was told the voicemail is never checked. I get passed to 3 different people during this call just to order the part that should have been ordered 3 weeks ago. I was told by a Parts Rep that my part would arrive 2 days later which would be Wednesday and he would contact me to schedule an appt. 2 weeks have passed again with no call! I finally decide to call and hear that the part has been there and I would now need to schedule an appt. So I make a appointment to have it installed at 9am the next day. 2 hours later they pull it around and say they don't see a problem. I have to walk out and show them where it was broke. They pull it back around for another 2 hours and tell me they have to take the whole seat apart. This service department has been the worst experience I have ever had with a dealership in my life. I would recommend driving to another city to have your KIA serviced.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Services department
    February 23, 2017

    My experience today at South side Kia was great. Reinaldo was very attentive and informative about the services done to my husbands kia. He is ver...


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    My experience today at South side Kia was great. Reinaldo was very attentive and informative about the services done to my husbands kia. He is very friendly and he is someone I would recommend to my friends and family for all there car needs. Thank you so much for getting me and out in a timely manner.

    Does recommend this dealer
    Came in for service or repair

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  • Horrible service

    Horrible service and I do not recommend anyone to buy a car from here.


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    Horrible service and I do not recommend anyone to buy a car from here.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Truly A Blessing!
    January 27, 2017

    Mr. Leo Foster was Absolutely Wonderful! He really was a blessing to me. The process was smooth, fast and easy. Thank you soo much for everything!


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    Mr. Leo Foster was Absolutely Wonderful! He really was a blessing to me. The process was smooth, fast and easy. Thank you soo much for everything!

    Does recommend this dealer

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  • Mr. Leo Foster & Mrs. Cookie = Excellence

    I am very happy with the service provided. Mr. Foster and Mrs. Cookie were Absolutely Wonderful! Thank you so much for everything! I am truly grat...


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    I am very happy with the service provided. Mr. Foster and Mrs. Cookie were Absolutely Wonderful! Thank you so much for everything! I am truly grateful!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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