Phillipsburg Easton Hyundai

Reviews

Average Ratings

4.8
501 lifetime reviews. Includes reviews of Phillipsburg Easton Hyundai from DealerRater.com
  • Industry Changer. True to their customers.

    I would like to begin my review with the background that I am employed by one of the oldest jewelry companies in the United States to evaluate, bu...


    Show Full Review

    I would like to begin my review with the background that I am employed by one of the oldest jewelry companies in the United States to evaluate, build and maintain strong teams in it's stores. The company has long been known for it's high standards in customer service. With that said I stumbled upon Phillipsburg-Easton Hyundai in a way most would begin their shopping, the internet. It seems as though once I entered my information on a few sites my inbox was bombarded by every Hyundai dealership in New Jersey. As I filtered down where I wanted to go, Phillipsburg was one of the stores on my list. I spoke with TJ in the internet department, he was more than helpful and his personality stood out from the rest of the stores. That's not where it ended, when I went to the store for my appointment I was greeted by many friendly, smiling folks and TJ was there promptly to meet me, speak with me and turn me over to two people to assist me with my visit. The two people were Bill and Tom. The notion that I had two people helping me was new to me but as time went out I was told why. In all of my visits, I have never met someone so knowledgeable and personable as Tom Morris. Tom was my product specialist, a representative there to show me everything, and I mean everything I wanted to know. He was more of a concierge of sorts with a wealth of knowledge. Along the way Bill Hav was also there for me, he was also the numbers guy but also a great component of why I should buy not just from Hyundai but that store as well. At no time did I feel pressured, however I felt as though this group deserved my business. My experiences at the other dealerships although typical of the industry, was not what I was looking for. I was looking for what I coach at my stores. Teamwork, professionalism and outstanding customer service are key for me. This is what I found at this store. I met everyone, I believe every manager and each said the same thing "I'm here to help," Price negotiations, the loan process and my paperwork all went flawless but the next shining moment was the overview of my car at delivery. I've purchased vehicles from BMW, Benz and Audi in the past. I've never had someone review how to use my car, it's features, pair my phone, add my contacts and program my garage door like Tom did. My standout, stand up and applaud moment was this. A few weeks later when I went back to pick up my license plates, I mentioned to Bill how someone scratched my car in a parking lot and I'd like to get a price on touch up paint. It was my problem, not theirs. Bill said to me "Give me your keys". He came back and asked if I had a few minutes, which I did so I waited and sat with him over a cup of coffee. About 20 minutes later, my car was pulled up and no more scratches and they put my plates on for me. I was blown away. I know the sales mentality, I expected this dealer to be like every other dealership and just say that's too bad and move on. I thanked Bill up and down and asked if I could go over to the parts counter to order my touch up paint and he said look in your cup holder. There sat a touch up pen. Assuming he paid for it out of pocket, I tried to pay for it, I offered a few times before he said that he didn't pay for it. It's on the house. I laughed and said didn't you have to ask your manager? He said we have a policy here, do it. This small thought by management is huge, to do these things for customers is what most companies miss. The culture of allowing their staff to make these decisions and not have the customers stuck in the middle of micromanagement hell is why this is an up-incoming store and a great example of what a healthy, successful and selfless management team looks like. I will use this store as an example for years to come and I applaud the ownership for believing in it's people. This store is first class and I urge everyone to experience it for themselves.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • good experience
    October 13, 2017

    When I show up a salesman greated me right away and assisted me with what I was looking for very welcoming staff it was a great experience


    Show Full Review

    When I show up a salesman greated me right away and assisted me with what I was looking for very welcoming staff it was a great experience

    Does recommend this dealer

    Hide Full Review
  • Great service
    October 5, 2017

    Great service and very clean dealership. John Altman and his staff went out of there way for me. Please go to this dealership for your future pur...


    Show Full Review

    Great service and very clean dealership. John Altman and his staff went out of there way for me. Please go to this dealership for your future purchases.

    Does recommend this dealer

    Hide Full Review
  • Best experience
    October 4, 2017

    Nick did a phenomenal job at getting me into a brand new car that met all of my needs at a price I could afford. He cut right to the chase and did...


    Show Full Review

    Nick did a phenomenal job at getting me into a brand new car that met all of my needs at a price I could afford. He cut right to the chase and didn???t try to upsell me anything. He was just concerned with making sure I would be happy with my purchase. This was my first time buying a car and I would recommend this place to anyone. I was in and out in just a few hours and I was shocked how easy it was. These guys really do work for you and not just for themselves. Satisfaction level is over 9000.

    Does recommend this dealer

    Hide Full Review
  • Best Car-Buying Experience Ever!!!!!
    October 4, 2017

    I was recently in a accident that totaled my previous car 2 weeks ago. Even though the accident was not my fault, everything was turning into a te...


    Show Full Review

    I was recently in a accident that totaled my previous car 2 weeks ago. Even though the accident was not my fault, everything was turning into a terrible time for me. As a mother to a toddler and also being pregnant, this was very stressful for me. I was car less, relying on family to help. I went into Phillipsburg Easton Hyundai, doubting being able to get a car with the previous vehicle loan still on my name since it is still in the process of being paid off by the other insurance company and my gap. I was greeted very nicely by Luis. He put no pressure on me about certain vehicles. He offered options and solutions for my situations. All he needed from me was a couple letters confirming the claims were in motion for closing my current loan and 3 days later he got me in to my 2014 Hyundai Sante Fe Sport 2.0T!!! We absolutely LOVE this car. Arvind, who handled all the financial parts, was on the phone, actually talking to the banks to get everything together. He got us down to our budge monthly payment with NO problems. He is absolutely fantastic at what he does and satisfying customers!!! I can't even describe how easy this whole process was. I was never in and out of a dealership so fast. This has been the absolute BEST car buying experience I have ever gone through. I ABSOLUTELY recommend this dealership to everyone!!! And definitely ask for Luis. He is such a charming, sweet and kind hearted person who is just looking to make this experience as easy as possible, which he defiantly accomplished for me!!!!

    Does recommend this dealer

    Hide Full Review
  • My new car
    October 1, 2017

    Hats off to P'burg Easton Hyundai. My new car buying experience was thoroughly enjoyable. My salesman William "Billy" Miesch was very professional...


    Show Full Review

    Hats off to P'burg Easton Hyundai. My new car buying experience was thoroughly enjoyable. My salesman William "Billy" Miesch was very professional,very knowledgeable about my car. A real pleasure to work with. I would highly recommend Bill and your dealership to friends and family looking to buy /lease a car. I love my new car. Very satisfied customer! Great job!

    Does recommend this dealer

    Hide Full Review
  • Awesome and fun. Very honest.
    September 30, 2017

    William miesch was a great salesman no pressure. Took the time to explain what he needed too. I diffenintly would refer family and friends. The fi...


    Show Full Review

    William miesch was a great salesman no pressure. Took the time to explain what he needed too. I diffenintly would refer family and friends. The finance man was Indian sorry forgot his name. Also his personality and sense of humor were awesome. I know William will be getting referrals from me. Thanks guys!!

    Does recommend this dealer

    Hide Full Review
  • Initial impression: Competence
    September 27, 2017

    As a satisfied 2017 Hyundai Sonata turbo owner I was contemplating upgrading to the Genesis brand. Although advising Luis upfront that I live in ...


    Show Full Review

    As a satisfied 2017 Hyundai Sonata turbo owner I was contemplating upgrading to the Genesis brand. Although advising Luis upfront that I live in Virginia, not wanting to waste his time, he cheerfully and completely answered all my questions. Additionally, he also provided a comprehensive Blue Link sheet which he compiled himself. His behavior was very telling of a good sales transaction outcome. Thank you Luis!

    Does recommend this dealer

    Hide Full Review
  • Good service
    September 23, 2017

    David did a great job. He was professional and made sure I was completely satisfied throughout the entire purchase. I highly recommend this dealer...


    Show Full Review

    David did a great job. He was professional and made sure I was completely satisfied throughout the entire purchase. I highly recommend this dealership. Lewis helped me as well and was just as good.

    Does recommend this dealer

    Hide Full Review
  • very satisfied
    September 22, 2017

    David Goncalves made the entire car buying experience pleasant. Arvind Patel was very friendly and both were very professional. They are in my opi...


    Show Full Review

    David Goncalves made the entire car buying experience pleasant. Arvind Patel was very friendly and both were very professional. They are in my opinion an asset to the dealership.

    Does recommend this dealer

    Hide Full Review