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Reviews

2.0
26 lifetime reviews.
  • Only with Car Champs because my credit is shot.

    Been with Car Champs since April 2014 and have it say I only went with them and continued with them because my credit is shot and their "No Credit...


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    Been with Car Champs since April 2014 and have it say I only went with them and continued with them because my credit is shot and their "No Credit Check" business caught my eye. The Service Department offers very poor customer service, especially when attempting to get an oil change. At times I and the Pep Boys Service Manager would be placed on hold for long periods of time or just hung up on altogether! Just for trying to obtain a purchase order for the free oil change offered through Car Champs. I recently called in to make a payment and was mind-boggled to learn that they now charge a $6.00 fee to PAY YOUR CAR PAYMENT with a customer service rep. They offered the option of paying through the automated service but failed to mention the service charges $3.00 because it is thru Western Union. Really? Charging customers to make payments when they seriously only have about 3 or 4 lots all spread apart is ridiculous! I can understand if there were more lots available which would make it more convenient for customers to pay in person to avoid the service charge but I totally get it. Totally displeased with these folks and the way they do business.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • minus 10 stars

    the good reviews are all fake written by employees of car champs this place will be out of business very soon I guarantee it !

    Dealer Response

    Hello there, Thank you for your input! When it comes to our reviews, these are sent to our sold customers through a third party. Employees can't...


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    the good reviews are all fake written by employees of car champs this place will be out of business very soon I guarantee it !

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Hello there, Thank you for your input! When it comes to our reviews, these are sent to our sold customers through a third party. Employees can't post any reviews toward the dealership, it is prohibited through their system Now, although I didn't quite see a reason behind the 1 star review, I would love to help you with any issues that you might have encountered while at the dealership. Here is my email dserrano@thecarchamps.com. Please reach out to me if you have any questions or concerns, I will be more than happy to help.


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  • cannot get a hold of anyone at any location

    Im really bummed. Filled out an application online this morning. I was never contacted. I called every location and left messages. Oh well i guess...

    Dealer Response

    Hello Rolando, You are completely right. It shouldn't be this hard to get through to a sales rep or get a call back. Just so you know, we were a...


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    Im really bummed. Filled out an application online this morning. I was never contacted. I called every location and left messages. Oh well i guess its not a good start. I shouldnt have to chase after people yo buy a car. Just dissapointed

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Rolando, You are completely right. It shouldn't be this hard to get through to a sales rep or get a call back. Just so you know, we were aware of this issue and have fixed it. You should be able to get prequalified when you call in, and/or get a call from our rep within minutes if you filled an online application! We appreciate the review and for your input that only make our dealer better each day.


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