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Used 877-289-9175 Email Dealer
Service 877-304-9841

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Reviews

Average Ratings

4.6
Average based on 94 reviews
  • Moshe M - Nalley Kia

    Moshe M was excellent. We had come there a week before we bought the Kia and it was Moshe who caused us to come back. He was so personable, eage...


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    Moshe M was excellent. We had come there a week before we bought the Kia and it was Moshe who caused us to come back. He was so personable, eager and motivated. He did a great job from beginning to end. We are so appreciative for his great work!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • The best customer service I've ever had

    This dealership goes above and beyond what is needed to satisfy a customer. I now live in Jonesboro, GA and there is a Kia dealership closer to me...


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    This dealership goes above and beyond what is needed to satisfy a customer. I now live in Jonesboro, GA and there is a Kia dealership closer to me than Stonecrest. It's there customer service that keeps me coming back. They truly care about the customers that come to their location.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great buy

    Marcus Booker was great a good sales man. He was very helpful got me another Kia with good rates. I was there getting my car service and customer ...


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    Marcus Booker was great a good sales man. He was very helpful got me another Kia with good rates. I was there getting my car service and customer service was good car was repaired in a timely manner.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great experience

    Had a great car buying experience. The sales person was courteous & knowledgeable. Made the process quick & easy. Marnie was very helpful.


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    Had a great car buying experience. The sales person was courteous & knowledgeable. Made the process quick & easy. Marnie was very helpful.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • trade in and new car purchase

    My sale person was very professional. But what I didn't like is I had no say so on my trade in. I had brand new tires and I had installed a backup...


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    My sale person was very professional. But what I didn't like is I had no say so on my trade in. I had brand new tires and I had installed a backup camera for which I paid $250.00 and plus installation. I was told several time to get me to come to the dealership that because I had made all my payments (27) on time I qualify for a reduced interest rate at least 10% not the 19% that I had. That was a lie. Plus today I learn from my previous loan company that they were never contacted to let them know that my 2013 Kia Soul was paid off. Why was I at this Dealership? Because they kept on calling my phone saying that I qualify for a reduce interest rate which would lower my payments. Give us a time that you will be coming out. I told my salesman that I didn't want to go over $400.00 a month. My last truck I was paying $382.73 a month. I was good with that. now this truck my payments are $552.00 a month.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Great Service Department

    Cassandra was excellent. She greeted me with a smile as I arrived. Kept me informed throughout the day. I am very satisfied with the work performe...


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    Cassandra was excellent. She greeted me with a smile as I arrived. Kept me informed throughout the day. I am very satisfied with the work performed on my car. I will definitely be coming back because of her.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great customer service, great car, great rate

    Our sales man, Amir was very helpful and walked us through the entire process. We ended up with a great car at a very affordable rate. We explaine...


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    Our sales man, Amir was very helpful and walked us through the entire process. We ended up with a great car at a very affordable rate. We explained to him the things we were looking for in a car from style, size, milage, rate, comfort etc. and all of our needs were met. I'd definitely recommend this dealership to a friend. Past dealerships made me feel like they were trying get over but at the particular facility you can tell they value the customer.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Best combination of price and customer service

    I had conversations with twelve different Kia dealerships to find the best price on a new Optima. Some would offer a low price over the phone or b...


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    I had conversations with twelve different Kia dealerships to find the best price on a new Optima. Some would offer a low price over the phone or by email but once you arrived the car was not as described or the pricing had changed. There were lots of "miscommunications" and "misunderstandings." To be fair, there were some others that seemed genuinely focused on working with the buyer, but Nalley Kia had the best combination of price and customer service. I worked with Juawn Middleton (Internet Sales Director) and John Breedlove (Sales Consultant). Both were very straightforward in what they could offer. The car and the deal were exactly as represented, with no pressure nor attempt to upsell. In fact, they were more patient about the sale than I was. While my comparison shopping started almost a week earlier, I spoke with Juawn on the last day of the month, which is normally when dealerships are trying to meet sales goals and when you hear the phrase, "this deal is good only through the end of the day." Because the process normally takes a couple of hours under the best of circumstances, I was fully prepared after work to gather up my 4 year old and rush to the dealership in 5 o'clock traffic. Throughout the day, Juawn and I had been discussing a particular car they had on the lot because it matched the trim and optional features I was looking for. Once we were close to an agreement, he said he would check that the car was still available since he had seen someone test driving it in-between our conversations. That is normally a huge red flag that a dealer is about to pull a bait and switch, but this was definitely not the case. The car was no longer available, so without prompting Juawn offered to get me any color combination I wanted, with the same features, and there would be no change in price. He also offered to let me schedule a time to come to the dealership that would be convenient for my family even though it would obviously not help with the current month's sales. John did a great job of demoing the car, explaining the features, and taking care of the actual purchase of the car. I can't thank Juawn and John enough for taking the frustration out of making such a major decision. I will definitely recommend Nalley Kia to others.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Simply The Best

    I came to get my 2013 Kia Optima serviced but left in a brand new 2016 Kia Cadenza thanks to Justin Spears you are "Simply The Best Better than al...


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    I came to get my 2013 Kia Optima serviced but left in a brand new 2016 Kia Cadenza thanks to Justin Spears you are "Simply The Best Better than all the Rest". I was thinking all negative thoughts about buying a car but Justin just took me by the hand and made it smooth sailing Thank You Justin!!! If I hear of someone looking for a car I am sending them to Nalley Kia and telling them to please ask for Justin Spears!!!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Very professional, nice showroom

    We got there late but everyone was very nice and we were able to drive out in our Kia Soul.


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    We got there late but everyone was very nice and we were able to drive out in our Kia Soul.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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