Nelson Mazda Cool Springs

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Reviews

Average Ratings

4.9
429 lifetime reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.com
  • Helpful Not High Pressure

    Bottom line: It's generally never fun to purchase a vehicle. But the Internet has changed our lives, so take advantage of it. I found Nelson Mazda...

    Dealer Response

    Thanks for taking the time to review us! We're so glad we could help you find the perfect Mazda3 for you and your husband.


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    Bottom line: It's generally never fun to purchase a vehicle. But the Internet has changed our lives, so take advantage of it. I found Nelson Mazda's website to be up-to-date, which is really helpful. Our purchase process took 3+ weeks with little pressure from the dealership. We had several cars we were benchmarking against the Mazda 3. We actually upgraded our final decision from an I to an S Grand Touring, which may not have happened if we didn't feel like we could come back to the dealership several times to talk about the vehicles AND test drive them. Between my husband and I, we test drove at least 4 vehicles.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to review us! We're so glad we could help you find the perfect Mazda3 for you and your husband.


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  • shop here

    First car purchase was very easy. Friendly and talks to you on a normal non salesman way.


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    First car purchase was very easy. Friendly and talks to you on a normal non salesman way.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience.
    May 16, 2017

    Nelson Mazda in Cool Springs is a great dealership. We delt with Shea and Patrick and Cody. They were all fantastic and easy to deal with. No pr...


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    Nelson Mazda in Cool Springs is a great dealership. We delt with Shea and Patrick and Cody. They were all fantastic and easy to deal with. No pressure. No tricks. They were great and we love our new Miata. Thank You.

    Does recommend this dealer

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  • Great Experience

    This is a great dealership and the people are there to help you! I can't thank Ron and Patrick enough they went above and beyond for me!


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    This is a great dealership and the people are there to help you! I can't thank Ron and Patrick enough they went above and beyond for me!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • They were most helpful!
    May 11, 2017

    We've bought 3 cars in the past 2 years from them. Cassie at Nelson has provided us with awesome service. Wont buy anywhere else!


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    We've bought 3 cars in the past 2 years from them. Cassie at Nelson has provided us with awesome service. Wont buy anywhere else!

    Does recommend this dealer

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  • I love my new car thank you!
    May 10, 2017

    I would definitely recommend going to this dealership to anyone. Matthew was amazing, he answered all my questions and never once made me feel pre...


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    I would definitely recommend going to this dealership to anyone. Matthew was amazing, he answered all my questions and never once made me feel pressured to buy. This was easily the most least stressful car buying experience I've had. Everyone on the team were incredibly nice and knowledgeable and had no problems answering my questions. Thank you so much for a wonderful experience and I'm so happy with my new car!!

    Does recommend this dealer

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  • Great Used Car Purchase Experiebce!
    May 7, 2017

    We were looking to upgrade our daughter's vehicle prior to her leaving for an out-of-state University. We found the perfect used SUV, and the per...


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    We were looking to upgrade our daughter's vehicle prior to her leaving for an out-of-state University. We found the perfect used SUV, and the perfect sales team! The car was priced fairly, there was no "sales pressure tactic", and when we decided to buy, it was a VERY professional, efficient process! Thanks to Lauren, Cody, and Justin for making this happen! Thanks also to Nelson Mazda for keeping NICE older model, higher mileage vehicles on the lot for needs like ours!

    Does recommend this dealer

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  • Quite possibly the worst purchasing experience EVER!!!
    May 7, 2017

    I just purchased a used 2015 Mazda CX-5 AWD for $$$$$, this was a cash deal and my experience left me wishing I had purchased a car from another d...


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    I just purchased a used 2015 Mazda CX-5 AWD for $$$$$, this was a cash deal and my experience left me wishing I had purchased a car from another dealer. I have to say, selecting the car to purchase was pain-free, I was hoping to purchase the 2017 CX-5 but we were unable to coordinate the times... My experience went downhill after I had selected the car and agreed on the purchase price. 1. After we had agreed on the purchase price and I was ready to sign the check, I was informed that I would have to go to the DMV to complete the registration.... They charge a $100+, in addition, to deal with the DMV... So now I'm feeling the nickel-dime experience... OK, I'll pay the extra $. Oh, I still have to get the inspection done... Really? I just bought the car, you've had the car for a while... Do the xxxx inspection before placing it on the lot. 2. So now they start prepping the car, detailing the car and installing the accessories I purchased... Great.. I come back after a couple hours to pick up the car.... So... My salesman hands over the key to me in the showroom, I have no idea where the car is, I go by myself to find my car, realize the gas tank is at 1/4 inform the salesman who runs around for a minute, only to come back and tell me we are really busy and understaffed so maybe you should just drive off. 3. So now I'm questioning life and driving off, about 5 minutes later I realized they have NOT installed all the accessories I've purchased, actually, they are nowhere in the car either. So back to the dealership. 4. So finally they take care of me, install the roof racks, fill up the gas tank and I'm on my way home 50 minutes after I got back to the dealership 3 hours after I had paid up. 5. I get home with two sets of keys, one where the battery is DEAD and the other gives a low battery sing on the dashboard... (They drove the car, detailed the car, add gas, and the salesman had picked the dead key before he went back to the shop to get the second key)... It was $5.00 at Kroger, again taking away from the experience. 6. Now my mind is running, I need to check the oil, filters, brakes etc... The tires are suspiciously low on thread. I purchased a car from a supposedly reputed dealer, I should not have to worry about this stuff on the DAY of PURCHASE. DEAR MAZDA, I love the way your cars drive, I think you have achieved the fun factor. Have recommended your cars to family (who have purchased a 2017 CX-5 on my recommendation), I hope to splurge on a Miata sometime soon because why not... I think you should drop Nelson Mazda as an authorized dealer/reseller as they do not embody the same culture, they have taken the "fun" of buying a car, the excitement from purchasing a new car and have STOMPED all over it. So long Nelson Mazda -

    Does not recommend this dealer

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  • Fantastic!!!
    May 6, 2017

    This was my first time to any Mazda dealership and I was impressed. Justin came out to the lot quickly and greeted me. There was no pressure just ...


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    This was my first time to any Mazda dealership and I was impressed. Justin came out to the lot quickly and greeted me. There was no pressure just great customer service. I knew what I was looking for and all my questions were answered thoroughly. The staff was very accommodating to my schedule and Justin made sure to get me the exact vehicle I wanted shipped in extremely quickly. Never owned a Mazda before this but I have had my 2017 Mazda CX5 for a week and am in love! I would recommend this dealership and Justin to anyone looking for a wonderful car buying experience.

    Does recommend this dealer

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  • Great Experience
    May 4, 2017

    We have been loyal Mazda customers for over 16 years. This was our first new car purchase for quite some time. We had a great new car buying exp...


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    We have been loyal Mazda customers for over 16 years. This was our first new car purchase for quite some time. We had a great new car buying experience at Nelson Mazda. Our sales representative, Ronald Mayfield was helpful, courteous, friendly and knowledgeable. He also did not use any high pressure tactics and answered all of our many questions. The dealership allowed us to take the car home on a test drive to make sure it would fit into our garage. That was very important as a tight turning radius is required to get a car into our garage. We also received a good value on our trade in. Patrick, the sales manager was very courteous and helpful. We also like Nelson Mazda's service department as we had our old Mazda serviced on a regular basis.

    Does recommend this dealer

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