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Nelson Mazda Cool Springs

(1,565 reviews)
Visit Nelson Mazda Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 14 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 429-3519 (888) 429-3519
Used (877) 258-6988 (877) 258-6988
Service (866) 593-5272 (866) 593-5272

Reviews

(1,565 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.

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Always friendly! Always fast! I can’t say enough great...

Always friendly! Always fast! I can’t say enough great things about Nelson Mazda, Pete, Devin, all the technicians and everyone’s willingness to go the extra mile.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to sharing your kind words with Pete, Devin, and the service team.

Friendly and knowledgeable staff. Cristian was a huge...

Friendly and knowledgeable staff. Cristian was a huge help and got me in and out in a acceptable time frame. Keep it up Nelson Mazda service team

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Doug, Thank you! It is great to hear that Cristian was able to provide you with a positive experience. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

Your people at Mazda are very helpful and kind. Thanks...

Your people at Mazda are very helpful and kind. Thanks for making people feel at home at your place of business. Great job! Keep up the great work!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

The team at Nelson Mazda was very helpful in assisting me...

The team at Nelson Mazda was very helpful in assisting me with my new car purchase and exploring my options for getting a fun new ride and also saving money at the same time.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Nelson Mazda Cool Springs, David! I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Great experience every time

It doesn't matter if we are shopping for a car or bringing a car in for service, the folks at Nelson Mazda are always welcoming, knowledgeable, and dependable.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Spur of the moment vehicle trade in with excellent...

Spur of the moment vehicle trade in with excellent communication from Darius Ross. Darius and VJ both helped me more than I could imagine and got me in the vehicle I wanted and needed.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Darius here at Nelson Mazda Cool Springs.

Great place to take your car! Been going there for years....

Great place to take your car! Been going there for years. I totally recommend this place. I never feel like I get a "runaround" seem to be honest.

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  • Overall experience 5.0
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Dealer response

Thank you for your wonderful feedback! It's great to hear that you have been happy with our service over the years, and we look forward to assisting you with any future automotive needs. Thanks again for choosing Nelson Mazda Cool Springs!

You are the best dealership in Nashville, TN and I am...

You are the best dealership in Nashville, TN and I am always very happy when I come to you. I am very proud of you.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Wow, thank you so much for the amazing review and recommendation about your experience with Nelson Mazda Cool Springs! We appreciate your business and hope to see you again soon!

Chaz made my car buying experience a smooth, easy, and...

Chaz made my car buying experience a smooth, easy, and enjoyable one. I cannot recommend him and Nelson mazda enough. I’m so glad I bought from them!

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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Taylor, Congratulations on your new vehicle! We are so glad that Chaz had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Great experience getting my oil change & tire rotation....

Great experience getting my oil change & tire rotation. Everyone was friendly & helpful and service was fast. The waiting area was nice and roomy and very clean which I really appreciated because I had to bring my daughter with me due to school closure for Covid19.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!