Reviews
Although everyone is friendly and nice, I feel like this...
Although everyone is friendly and nice, I feel like this last part I should not have been charged for. The noise it was making after I got the car back was not there before I left the car with your dealership!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for taking the time to submit a review. We are so glad Vito could assist you with your service needs. We truly appreciate your business. We apologize, however, that there is a discrepancy in the final bill. If you would like to further discuss your concerns, feel free to contact me at your convenience.
Cared enough to call on my concerns about the level of...
Cared enough to call on my concerns about the level of service I received at your location. Offered solutions and though I did not accept them it’s the effort that matters.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, The team at Nelson Mazda Cool Springs appreciates your business and feedback. We strive to meet and exceed the expectations for all of our guests and it was our pleasure to work with you and resolve any outstanding concerns. If there is anything we may do to further assist you I would like to hear from you.
Great service, prompt, offered constant updates....
Great service, prompt, offered constant updates. Encouraged communication between the dealership and me and definitely surpassed any expectations that I had when I dropped my car off for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Prompt, friendly and honest. I've only had my car...
Prompt, friendly and honest. I've only had my car serviced here, but it's been enough to make me seriously consider purchasing here too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else!
Anthony N. was amazing ! I am in NC and he answered all...
Anthony N. was amazing ! I am in NC and he answered all of my questions and kept me in the loop even with the time difference. He was is a great asset to your business. Thanks Nelson Mazda !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi! Congratulations on your new vehicle! We are so glad that Anthony had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
This was the best experience I have ever had buying a...
This was the best experience I have ever had buying a car! The entire staff was so wonderful and so attentive to my every need.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Elaine, for your kind words, and for taking the time to leave us this wonderful feedback!
This dealership has the nicest staff! They always make...
This dealership has the nicest staff! They always make you feel welcome. Their sales and service people are top notch and I’d highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!
Very prompt service at the scheduled time with detailed...
Very prompt service at the scheduled time with detailed communication at throughout the service. Waiting area was well stocked with food and beverage in a comfortable, climate controlled area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jimmy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.
Great dealership and service department. Dropped vehicle...
Great dealership and service department. Dropped vehicle off for recall service and car was ready the next morning! Staff was knowledgeable and friendly, answered all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Scott, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Very fun vehicle and purchase! The Mazda I loved and...
Very fun vehicle and purchase! The Mazda I loved and wanted Chris made sure I got it vs having to downgrade to a lower priced vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! Here at Nelson Mazda Cool Springs, customer satisfaction is our #1 priority. We always do your best to make sure our customers leave with the car they desire! We are glad to hear that Chris took such good care of you and hope that you're enjoying your new Mazda!