Reviews
Low-key and Helpful Service
I arrived at Nelson Mazda after visiting Toyota of Cool Springs the day before and having a less-than-satisfying experience. You guys were helpful and relaxed. Ron Mayfield took me on a test drive, making sure to point out features along the way and answer questions while VJ helped figure out financing and options once we were back in the showroom. You didn't end up having the 2019 CX5 I wanted in red, but you got it for me from another dealership and I was glad to be able to complete my purchase through Nelson. I also traded in my used Rav4, and you gave me a fair price and the process was relatively painless. Thank you!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Wendy! It's great to hear that Ron and VJ demonstrated our commitment to great customer service. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs. Enjoy your new CX5!
Always great staff in service department. Love the...
Always great staff in service department. Love the tracking video and the care and attention provides at every visit. New waiting area is great too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
We had a multiple people helping us with the purchase...
We had a multiple people helping us with the purchase process and everything worked out great. We chose a car that still had the shipping protective tape on it and they ran it through the system and got it all cleaned up for us that day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Dave, so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Nelson Mazda Cool Springs!
I hesitate to recommend. I have a complicated story which...
I hesitate to recommend. I have a complicated story which I will tell you ended in my leasing a vehicle. However the lack of communication through the entire process (5 days) was exhausting. Culminating in more effort on my part to compete paperwork which was not properly generated on their end. Hopefully moving forward my service needs are met.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.
Great service from start to finish! Every stage of the...
Great service from start to finish! Every stage of the process was handled professionally! I will recommend to others.! Thank you for the great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jeff, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Mazda is the best! Love the entire crew! They are so...
Mazda is the best! Love the entire crew! They are so thorough in telling me everything they are doing and then make sure I am satisfied!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joy, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Mazda Service Department in the business!
As always, great customer service and a fair price. Three new tires put on my wife's Mazda CX-9 along with alignment, adjustment. Pete Lasalandra and his team consistenly provide a great experience which has made me a loyal (seven years and counting), returning customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Perry, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're glad Pete and the rest of our team were able to help with all your automotive needs. We appreciate your loyalty!
Online used car purchase
Tim Wilson was great tHroughout the entire buying experience. He has excellent customer service skills. However, checkout was a bit too long for me to get on the road back to Ohio.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We would like to thank you for sharing this review. We are glad to hear that Tim provided great service to you. We appreciate your feedback on the checking out process as it helps us grow as a dealership. We will be sharing your comments with our team. Enjoy your new vehicle!
Excellent service as usual! Definitely will be buying...
Excellent service as usual! Definitely will be buying another car from this dealership. I like that I get a video of what is going on with my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.
glad Pete took care of me, as always!
They always take good care of me at Nelson Mazda. Pete is great! I was very relieved when he was the one taking care of me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Karen, It's great to hear that Pete was able to take good care of you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!