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Nalley Toyota Stonecrest

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Nalley Toyota Stonecrest Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

12:00 PM - 6:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2013

Welcome to Nalley Toyota Stonecrest

...


Nalley Toyota Stonecrest in Lithonia, GA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

"It Has To Be Nalley Toyota Stonecrest!"

Service

Oil, Filter Change

$33.28

Tire Rotation

$19.75

Wheel Balance

$29.95

New Brake Pads/Shoes (Rear)

$189.99

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
369 lifetime reviews. Includes reviews of Nalley Toyota Stonecrest from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.8 out of 5
    September 17, 2018

    Daughter brought 2010 Toyota hybrid Prius for oil change, air and engine filters and tire rotation on 9/14/18. $214 After picking up car on Saturday 10am... it was fine on way to Atl work. When driving home Sat nite on hwy noticed some noise. When got home in Stone Mountain the security guard at my gate said something was hanging down under car. Thus is unacceptable and I will never bring my car back there again. Left messages with Erika Weaver, advisor on Sunday night and responded to Jona who had texted me on Sunday. I know things happen but we cannot drive the car and will try to make it to Firestibe in Perimeter this morning.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patricia Shabazz

    Director of Customer Relations

    (3.7) 21 reviews

    Jona Mercado

    Fixed Ops Director

    NOT RATED

  • 4.8 out of 5
    August 12, 2018

    Customer service is their one number priority. They made sure that I was completely satisfied. Areca was off when I picked up and Shawn was there to assist!... The time was lengthy but it was worth it.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shawn Granville

    Service Advisor - 8 Years

    NOT RATED

    Areca Weaver

    Express Advisor

    NOT RATED

  • December 23, 2015

    No hassle on suggestive repairs. I think t.hat the price on labor is to expensive.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 10, 2018

    Exceptional service was provided from the moment we walked in the door. Ali, MD, Chelsea, and others did their best to make us feel comfortable, informed,... and in the loop throughout the car buying process. This was the second purchase of a vehicle from this dealership in a 2 month period for myself and my sister-in-law. I have already advised yet another family member to check out Nally Toyota at Stonecrest before anywhere else! Thanks for everything you did to make sure I left happy with my purchase of a beautiful 2019 Barcelona Red Toyota Carolla! Keep up the great work and I will keep sending others your way!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shavon Roach

    Customer Relations Manager

    NOT RATED

    Chelsea Wallace

    Internet Sales Manager

    NOT RATED

  • 1.0 out of 5
    April 4, 2018

    My vehicle was brought for oil change and leaving dealership went to put gas and after gas the car could not start. They towed back charged diagnosis and... repair of $248. After repair all lights came on and Carlos advise as to bring back the car. Pat call and schedule appointment of 10am but she didn't show up. That is very unprofessional

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patricia Shabazz

    Director of Customer Relations

    (3.7) 21 reviews

  • 1.0 out of 5
    March 30, 2018

    Lacking integrity sums up our experience with Nalley Toyota Stonecrest. Randy Salmon, our salesman, was great - friendly, helpful, professional, and willing... to do his best to try to work out a deal. Unfortunately, he got off of work while we had gone to grab a bite to eat and deliberate making an offer on the used Sienna we had test driven Tried to work out a deal when we first drove the 139 miles from our home in the Chattanooga area on a Friday. Melvin told us he couldn't go any lower than Randy had offered us. So, we went home. Got a call from Randy on Monday wanting to work out a deal. Somehow they could magically come down some the week after our visit. They didn't quite meet us in the middle, but did come down. On Tuesday, we came to a verbal agreement, including delivery of the van, since we should've been able to work it out when we were there in the first place. Wednesday they changed the deal to no longer include delivery. We argued it for a while, then came to a new agreement, including picking it up at a Nalley dealership in Marietta, instead. It turned out that the van was from an area hit hard by Hurricane Irma, so we had them double check that the van hadn't had any flood damage. After we received word back that the van definitely hadn't had any flood damage, we sent in our pre-approved loan paperwork. Randy called us back the Thursday to let us know that the dealership sold the van 10 minutes before our paperwork got there. Never once, had they asked for deposit on the van. They could've closed the deal while we were there in the first place. They could've had integrity and honored the original deal and we would've closed the deal several days earlier. I guess we should be thankful that we didn't wind up buying a van from a dealership that blatantly lacks integrity. I do have to say that Randy Salmon was great throughout the whole process. He went to bat for us on the price, the dealership changing the deal on us, and them selling it out from under us. Nalley then had the gall to have someone call back to follow up with us, without letting them know anything that went on. They didn't bother to call and apologize, even though Randy couldn't apologize enough for the dealership's behavior.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I would really like to speak with you more regardin...g this matter. Please reach out to me at (678) 710-8386. I look forward to hearing from you. Ali Benli, General Manager

  • 3.0 out of 5
    March 29, 2018

    Lacking integrity sums up our experience with Nalley Toyota Stonecrest. Randy Salmon, our salesman, was great - friendly, helpful, professional, and willing... to do his best to try to work out a deal. Unfortunately, he got off of work while we had gone to grab a bite to eat and deliberate making an offer on the used Sienna we had test driven Tried to work out a deal when we first drove the 139 miles from our home in the Chattanooga area on a Friday. Melvin told us he couldn't go any lower than Randy had offered us. So, we went home. Got a call from Randy on Monday wanting to work out a deal. Somehow they could magically come down some the week after our visit. They didn't quite meet us in the middle, but did come down. On Tuseday, we came to a verbal agreement, including delivery of the van, since we should've been able to work it out when we were there in the first place. Wednesday they changed the deal to no longer include delivery. We argued it for a while, then came to a new agreement, including picking it up at a Nalley dealership in Marietta, instead. It turned out that the van was from an area hit hard by Hurricane Irma, so we had them double check that the van hadn't had any flood damage. After we received word back that the van definitely hadn't had any flood damage, we sent in our pre-approved loan paperwork. Randy called us back the Thursday to let us know that the dealership sold the van 10 minutes before our paperwork got there. Never once, had they asked for deposit on the van. They could've closed the deal while we were there in the first place. They could've had integrity and honored the original deal and we would've closed the deal several days earlier. I guess we should be thankful that we didn't wind up buying a van from a dealership that blatantly lacks integrity. I do have to say that Randy Salmon was great throughout the whole process. He went to bat for us on the price, the dealership changing the deal on us, and them selling it out from under us. Nalley then had the gall to have someone call back to follow up with us, without letting them know anything that went on. They didn't bother to call and apologize, even though Randy couldn't apologize enough for the dealership's behavior.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Nalley Toyota Stonecrest

    Thank you for notifying me of your recent customer service experience. We work hard to provide excellent customer service on all occasions, so I apolo...gize for the inconvenience. However, I would greatly appreciate the opportunity to speak with you with hopes of restoring your faith in our dealership. Please contact me at your earliest convenience at 678-389-4169. Patricia Shabazz, Customer Relations Manager


    Worked with:
    Melvin Dott

    Used Car Director

    NOT RATED

  • 5.0 out of 5
    March 26, 2018

    I wanted to take a moment and thank the Team at Nalley Toyota Stonecrest (especially T???Neshia) for everything you did to help make the purchase of my... ???gently used 2017 Camry??? a relatively painless experience. In early 2017 I purchased an almost new 2016 Camry. On 1/8/18 a School bus backed onto my Camry and totaled it. The next day, totally out of the blue, I received a "cold call" from T???Neshia, asking if I would possibly be interested in trading in my 2016 Camry and upgrading to a newer car. I laughed with her and told her that the previous day my car had been totaled, and YES whenever I settle my claim with the State I will be in the market for a new car. Even though it took 2 months to settle my claim, she kept in touch with me and would call whenever a car would come in that she thought I???d like. I was very particular with what I wanted, and she didn't waste my time on other things just to make a sale. She checked the inventory several times for me at all of the Nalley locations, and sent me photos of different cars trying to help me find "just the right one". I???m happy to say that I purchased the perfect car from Nalley Stonecrest recently with her assistance. T???Neshia deserves recognition for her diligence, professional demeanor, and conscientiousness. In my opinion, she is a true asset for Nalley Toyota Stonecrest. She made this very unpleasant process for me much easier than it could have been. I will definitely recommend her and the rest of the Team to anyone that I know who may be in the market for an automobile. Thanks to all of the Nalley Stonecrest Team for the great work!!! Joyce

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 2.4 out of 5
    December 27, 2017

    Had the 25000 mile service receipt stated That the tires were rotated and I know for a fact if you were not one of the tires was mossing its screw cap... and that tire wasnt moved. This Makes one wonder what else on the checklist they lied about

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    2.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Abraham Castillo

    Sr. Service Advisor

    NOT RATED

  • 1.2 out of 5
    December 16, 2017

    TERRIBLE experience with my tires from DAY 1. fo We have confirmed that your concerns were reviewed appropriately with Nalley Toyota Stonecrest on 11/08/2017.... Your email has been documented at our National Headquarters under file #1711080277. If we can be of further assistance, please feel free to contact us. Sincerely, Teayra R. Toyota Customer Experience Center Customer By Web Form (Betty Barnes) 11/10/2017 12:43 PM Currently at the Toyota dealership in Lithonia GA. Cannot express enough of my disappointment in this company. Problems with tire pressure from The Beginning when purchased in December of last year. Tire ???popped??? putting me and my family at risk of a serious accident last week. One dealership Atlanta Toyota wanted to charge me! (car still under warranty-not tire warranty). Lithonia dealership WHERE I PURCHASED THE CAR (funny how they Always ask me this) has had me come in three times in addition to several other times when Pressure was OFF (they put in 52 psi in the problem tire! All should be at 32 or 33 psi). Terrible Experience DONE with Toyota .. Customer By Web Form (Betty Barnes) 11/11/2017 05:01 AM My situation of BAD service was not resolved. Staff pretentiously/professionally kind... but did not follow through with proper protocols, twice, and miscommunications. Me. Johnson, Jonah, Abraham and even the Customer Care Rep Ms Shabazz were involved. But having to take the time to Repeatedly state the HISTORICAL tire problems and challenges some documented; some not, be walked through the bay to be shown a problem etc only depleted My time and money!!!After several visits still charged for tire when propblem was ongoing and pointed out that it began almost 1yr ago! Out of over $200 due to their negligence to provide the so called ???customer care??? you All advertise. This situation is so unprofessional and sad that once I expressed I would be honest about the service I didn???t even receive a survey email (as promised) like I usually do. One of the several actions taken to prove irresponsibility and an admission of error on their part in Historically and Presently not LISTENING to the Customer and Solving/Resolving My tire problems. Family members warned me about So called Toyo Care a few days ago. They too Were Toyota Owners. I stand with them in stating ???Good Cars TERRIBLE CUSOMER SERVICE???. Wish I had known previously. Toyota would not have been my choice.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
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    Worked with:
    Patricia Shabazz

    Director of Customer Relations

    (3.7) 21 reviews

    Abraham Castillo

    Sr. Service Advisor

    NOT RATED

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