Nalley Toyota Stonecrest

New 877-270-2135 Dealer Website
Used 877-265-7690 Email Dealer
Service 877-280-0534

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Reviews

Average Ratings

4.7
Average based on 185 reviews
  • Miss Williams

    No hassle on suggestive repairs. I think t.hat the price on labor is to expensive.


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    No hassle on suggestive repairs. I think t.hat the price on labor is to expensive.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Mr. Strrong

    The lobby area is full the ripped up and broken leather chairs. there is NO curiosity bottle water coffee and donuts for waiting customers. these...


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    The lobby area is full the ripped up and broken leather chairs. there is NO curiosity bottle water coffee and donuts for waiting customers. these changes would greatly improve the waiting time.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Disappointed with complimentary service

    I had an appointment this morning at 8:45 for complimentary service. I arrived at 8:50 and waited about 15 minutes for a service adviser to contac...


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    I had an appointment this morning at 8:45 for complimentary service. I arrived at 8:50 and waited about 15 minutes for a service adviser to contact me. The work order was written by 9:15 and at 10:45 I went back to tell the adviser to get me my car, I was leaving. He indicated service had already been started but if so, all they had done was raise the hood. My service this cycle was to rotate the tires and check fluid levels. None was done in the time I waited. There is a sign in the waiting area to contact the service manager if a customer is not contacted after 30 minutes to advise the status of their vehicle. It is quite clear this sign means nothing to the advisers. My prior service at Stonecrest had been most acceptable. This non-service was terrible.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Service

    I went in for my first checkup on my 2015 Tacoma. I was only in the waiting room for about 1 hour+ from start to finish. It was very early in the ...


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    I went in for my first checkup on my 2015 Tacoma. I was only in the waiting room for about 1 hour+ from start to finish. It was very early in the morning and everyone I came across was awake, smiling and very pleasant. Would recommend this dealership for your purchase and service. Love this place! Thanks for everything Nalley Toyota at Stonecrest.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Exceptional Service

    My experience met my expectations. Good service, friendly professional representative, work done in a timely manner, clean facility. I left feel...


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    My experience met my expectations. Good service, friendly professional representative, work done in a timely manner, clean facility. I left feeling like I was given the best customer service.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Customer Care

    Great last minute service. Good information of upcoming needs.


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    Great last minute service. Good information of upcoming needs.

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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  • GREAT SERVICE

    GREAT CUSTOMER SERVICE, GOOD COFFEE ,COMFORTABLE SEATING AND WAITING AREA.


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    GREAT CUSTOMER SERVICE, GOOD COFFEE ,COMFORTABLE SEATING AND WAITING AREA.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great Service

    The customer service was great. I was told what the wait time would be for servicing my vehicle and it did not take longer than that.


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    The customer service was great. I was told what the wait time would be for servicing my vehicle and it did not take longer than that.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Repairs to Toyota Avalon

    My experience in getting my car repaired at Nalley Toyota was quite positive. The staff in the service Dept. were pleasant and helpful. They clear...


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    My experience in getting my car repaired at Nalley Toyota was quite positive. The staff in the service Dept. were pleasant and helpful. They clearly explained the needed repairs. My car is operating great now.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Service, outstanding !

    Mrs Yolanda Boddie, was exstreamly professional and help me get a good deal. I'm happy with my SUV and its a safe Vehicle for my family. Mrs Boddi...


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    Mrs Yolanda Boddie, was exstreamly professional and help me get a good deal. I'm happy with my SUV and its a safe Vehicle for my family. Mrs Boddie is an excellent knowledgeable sales lady.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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