Nalley Toyota Stonecrest

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Reviews

Average Ratings

4.6
357 lifetime reviews. Includes reviews of Nalley Toyota Stonecrest from DealerRater.com
  • Miss Williams

    No hassle on suggestive repairs. I think t.hat the price on labor is to expensive.


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    No hassle on suggestive repairs. I think t.hat the price on labor is to expensive.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Unprecedented Service
    June 5, 2017

    I recently purchased a new vehicle at this dealership. Every person I encountered was phenomenally helpful. I was assisted by Greg, Jamel M., Anta...


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    I recently purchased a new vehicle at this dealership. Every person I encountered was phenomenally helpful. I was assisted by Greg, Jamel M., Antavia, Pat, and Demetrius and I am thankful for their sincerity, generosity professionalism, and patience. I could not have imagined a better car buying experience. Everything was thoroughly explained to me. They really went above and beyond and I am very much appreciative and satisfied with my purchase. Customer service here is by far the best in comparison to other places I???ve dealt with. My experience was easily a 5/5. ~Brianna

    Does recommend this dealer

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  • Bait and Switched Me
    June 4, 2017

    This dealership isn't above telling bold-faced lies to potential customers. I found out the hard way that they're advertising a silver 2013 Rav4...

    Nalley Toyota Stonecrest

    Thank you for taking the time to share your feedback. I am pleased to hear that Therrell was pleasant to work with, however I am disappointed to h...


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    This dealership isn't above telling bold-faced lies to potential customers. I found out the hard way that they're advertising a silver 2013 Rav4 on their website, Autotrader, Truecar, and CarGurus that they do not in fact have in stock. I called Nalley and spoke with Actavia to confirm that they still had the vehicle an hour before arriving. Once I arrived, Actavia and another salesman, Therrell, acted shocked, saying that they had been trying to call me "all day." They were so sorry that the car had already been sold. Considering that the entire dealing would have had to occurred in 1 hour, it was a pretty impressive lie. Of course I did not have any missed calls or texts. They then tried to sell me on a different model with 20k more miles. It was frustrating to say the least. That being said, Therrell was pleasant to deal with and had a great attitude. I'm regretful that this dealership encourages its employees to lie to customers. They robotically reply to negative Yelp reviews with generic "we are so sorry this happened" responses. Completely disingenuous.

    Does not recommend this dealer
    Nalley Toyota Stonecrest

    Thank you for taking the time to share your feedback. I am pleased to hear that Therrell was pleasant to work with, however I am disappointed to hear you were disappointed with your overall experience with us. I apologize for any miscommunication that occurred and would be happy to answer any questions you may have. Please contact me at your convenience. Patricia Shabazz, Customer Relations Manager, 678-389-4169


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  • I felt like family
    May 7, 2017

    Brought my RAV4 to service and felt confident that we were in good hands. Raymond has an easy way of making you feel that he will taje care of you...


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    Brought my RAV4 to service and felt confident that we were in good hands. Raymond has an easy way of making you feel that he will taje care of you, and his recommendations are for your safety and interest. Which he cares about

    Does recommend this dealer
    Came in for service or repair

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  • Great Sales Rep
    May 7, 2017

    I recently purchased a used 2014 Tacoma through this dealership. The sales rep, Jamel Talbert, was very helpful and responsive to my inquires. He ...


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    I recently purchased a used 2014 Tacoma through this dealership. The sales rep, Jamel Talbert, was very helpful and responsive to my inquires. He was honest and straight to the point, providing a smooth and simple car buying process. He even mailed me my garage remote which was forgotten in my traded in vehicle. Hats off to Jamel, he kept it very professional.

    Does recommend this dealer

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  • Dropping the ball... Over and over again
    May 5, 2017

    My uncle has a Toyota Camry with 128k miles. The engine is blown. That's right. An 07 Camry 4cyl with 128k miles with a blown engine. Surprised? T...


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    My uncle has a Toyota Camry with 128k miles. The engine is blown. That's right. An 07 Camry 4cyl with 128k miles with a blown engine. Surprised? Toyota isn't. They are aware of the problem. So much they extended the warranty to ten years and 150k miles. I called Toyota for him and they explained he was out of warranty by 2 days and would not help him out at all. They recommended that we call the dealer and the service manager could call for him and possibly get it resolved with the permission of the Toyota rep. We called and Joe Johnson answered. He was great at first. He said he thought they would be able to do something and offered to waive the diagnostic charge. Then my uncle called the next day and left a message. Nobody called him back. Okay, maybe that's a fluke. Even though this is a high priority situation, he didn't return the call. Next day, my uncle calls again. Was put on hold for 6 minutes and then hung up on. So, I try to help him out and emailed the general manager so we can see if perhaps he can help. The general manager still hasn't called us back. At this point my uncle is apprehensive about going there because they have dropped the ball over and over again. I expressed his concern in an email to Joe and he replied "I hope they take good care of you at McDonough..... *crickets* What?! So you have a customer who has a car with a known problem 2 days out of warranty and you not only drop the ball over and over. Instead of apologizing and getting on the ball they basically told us "Don't let the door hit you. Now, let's see where else I can post this since I have nothing better to do today than sit around posting reviews about Nalley Toyota of Stonecrest on every site I can possibly imagine.

    Does not recommend this dealer
    Came in for service or repair

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  • Service level has fallen
    April 13, 2017

    Toyota has serviced my car for 4 years. Service has been good. Last Saturday I took my car in to have the cabin filter replaced. Utube demonstrat...


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    Toyota has serviced my car for 4 years. Service has been good. Last Saturday I took my car in to have the cabin filter replaced. Utube demonstrated how easy the process is. Well my drawer doesn't close properly and whomever used my car to unload their sunflower seeds. Sadly no one has acknowledged my complaint. Service level is poor.

    Does not recommend this dealer
    Came in for service or repair

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  • Great service!!!
    March 30, 2017

    My name is Rolanda and I am alway please with my service. Mr. Abraham Castillo is a great service manager, he alway get me out of my visit a hour ...


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    My name is Rolanda and I am alway please with my service. Mr. Abraham Castillo is a great service manager, he alway get me out of my visit a hour or less. He great me very well. He's a very pleasant person. I would definitely recommend Nalley Toyota for all your car needs. And definitely recommend Abraham Castillo, he's awesome. You don't find to many people like that. He go over and beyond his service to please you. Thank you Abraham Castillo for the wonderful service you give!

    Does recommend this dealer
    Came in for service or repair

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  • Great Customer Service in all departments
    March 14, 2017

    Jesse Reid has sold us 2 Toyotas. His attention to detail and true customer service is unmatched. He follows through before and after the sale.


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    Jesse Reid has sold us 2 Toyotas. His attention to detail and true customer service is unmatched. He follows through before and after the sale.

    Does recommend this dealer

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  • Great and fast service.

    They have great and fast service. Highly recommended.


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    They have great and fast service. Highly recommended.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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