Bill Deluca Chevrolet Buick GMC

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Reviews

Average Ratings

4.9
128 lifetime reviews.
  • Wonderful servicing

    I was extremely happy with the service department at DeLuca Chevrolet. I brought my car in for an oil change and tire rotation. Brett in servici...


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    I was extremely happy with the service department at DeLuca Chevrolet. I brought my car in for an oil change and tire rotation. Brett in servicing was very friendly and helpful to deal with. I did not feel rushed. I like that they have Saturday hours. They have a clean and comfortable waiting area. My car was serviced quickly. I would recommend them to anyone.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Worst service department, won't cover waranties.

    My vehicle was clearly within warranty , but refused to honor warranty . Told me try another dealer.


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    My vehicle was clearly within warranty , but refused to honor warranty . Told me try another dealer.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Extremely satisfied and totally unexpected level o

    Amazingly unexpected level of service. Very professional in every way. The experience was pleasant and zero stress. Very highly recommended to an...


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    Amazingly unexpected level of service. Very professional in every way. The experience was pleasant and zero stress. Very highly recommended to anyone in the market.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very satisfied

    With me, its all about feeling comfortable with my purchase. I walked away from about 7 different dealerships in MA before going to DeLuca and ta...


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    With me, its all about feeling comfortable with my purchase. I walked away from about 7 different dealerships in MA before going to DeLuca and talking to John Canole. He was very likable and actually had knowledge of the vehicle I was interested in. I thought this was a nice change from my prior dealership experiences. That tends to make me feel more comfortable, so thanks to him I got exactly what I wanted and I love it. Great car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service.

    Brett was incredibly helpful and very professional.


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    Brett was incredibly helpful and very professional.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Commitment to customer service/satisfaction

    Feeling confident and greatly satisfied about car repairs and maintenance begins with the service manager. If you have one you like and respect, i...


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    Feeling confident and greatly satisfied about car repairs and maintenance begins with the service manager. If you have one you like and respect, it makes a huge difference to the customer. I credit much of my satisfaction to the work I get done at Bill DeLuca in Haverhill to my service manager, Brett Williams. I realize he has a lot of other customers to deal with. But, I always feel like I'm being treated special when I have work done on my car, including my most recent visit. Brett is always considerate of my particular needs and whatever issues the car has. I feel I can talk to him about the car at any time and he is always approachable. The thing I like most about DeLuca is the great lengths the dealership goes to get my feedback, via emails and customer relations phone calls. There are plenty of opportunities to express my concerns. I know if I ever have a problem with the service, I'll be taken care of. There's a nice waiting room where I can sit down with a cup of coffee and do some work or watch television while I'm waiting for my car. It seems like all of the service managers at DeLuca are accommodating and sensitive to the concerns of their customers. And that helps to minimize the apprehension and concerns one has when they go to have their car worked on. I bought my car at DeLuca four years ago and have always been happy with the work and thrilled with the way my service manager treats me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Nice Dealerships

    The service dept is excellent. Always up front and personable. Takes good care of my vehicle. I always wait and the wait for service is not usuall...


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    The service dept is excellent. Always up front and personable. Takes good care of my vehicle. I always wait and the wait for service is not usually more than a hour. Always lets me know if there are any issues that need to be taken care of in a timely manner. I have not needed the parts dept. yet but I am sure they are just as good.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • All Around Awesome

    I was paying for vehicle that was not affordable and I needed to make a change to live within my means. I went to many dealerships to see if I cou...


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    I was paying for vehicle that was not affordable and I needed to make a change to live within my means. I went to many dealerships to see if I could trade in my vehicle for something else. What a nightmare. Deluca Chevy got me out of that car and into something safe, reliable, comfortable and for a price that I can afford. All without hassle or a headache. They were family friendly and very accommodating to my toddler who was with me. I will definitely be going back in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • GREAT SERVICE TECH AND REPAIR SERVICE

    SERVICE TECH BRETT WHO IS VERY KNOWLEDGEABLE OF MY VEHICLE DIAGNOSED MY PROBLEM IMEDIATELY SCHEDULED ME IN AND HAD ME OUT AND TOTALLY SATISFIED IN...


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    SERVICE TECH BRETT WHO IS VERY KNOWLEDGEABLE OF MY VEHICLE DIAGNOSED MY PROBLEM IMEDIATELY SCHEDULED ME IN AND HAD ME OUT AND TOTALLY SATISFIED IN LESS THAN AN HOUR. ALSO THE PRICE OF THE REPAIR WAS VERY GOOD. I WAS ALSO ALLOWED TO USE A $15 GIFT CARD SENT TO ME FROM DELUCA CHEVROLET.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Sales Department

    The salespeople that I met with, Phil and Greg, were extremely courteous. They did everything they could to make me happy, and I will definitely c...


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    The salespeople that I met with, Phil and Greg, were extremely courteous. They did everything they could to make me happy, and I will definitely come back if/when I make another auto purchase!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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