Read reviews that mention:
I buy a car there and 3 days later wasn't working, I contacted them and they not really care about my issue. I call them more than 5 times daily until... finally gets a response. Bad customer service. Stay away from this dealer
I didn't end up buying but I had an amazing experience. They are beyond fair and honest. I will definitely be back as I continue to look for my next vehicle.
BUYER BEWARE!!! We drove two hours to purchase a 2015 Volvo S60 from Snap. We loved the car but I was worried that instead of offering a warranty and/or... a short return policy they only had a "replacement" policy. Fortunately, I had the foresight to negotiate a 7 day money-back guarantee for any major issues with the car. We immediately took the car to our local mechanic back in Charlottesville and were informed that it was a salvaged vehicle and that it would not even pass state inspection! Snap's response to this was outrageous - they offered the following excuse that it was a clerical error and that the car needed only routine maintenance: "The person who entered the vin number for the temporary tags made a clerical error and forgot a "2". That's where the confusion on the salvage title come in. I have the title and it's a clean car that simply needs rotors and a seal." I read a number of reviews before we made our purchase from Snap and came across numerous "clerical error" complaints, but this is not a clerical error, it's either total incompetence or fraud. Do not buy from this company unless you don't mind buying a total lemon and wasting your time, energy and money! And if you do buy from them, be sure to negotiate a return policy otherwise you are stuck with getting a "replacement" car from Snap and that's liable to be even more problematic than the first purchase! You should also think about a provision to require them to pick up the car if it fails inspection - how am I supposed to get the car back to this dealer when it won't even pass inspection??? I'll be filing a complaint with the BBB and posting warnings all over social media. Snap Auto is not to be trusted.
Don't Fall For "Good Faith"...
Over Memorial Day Weekend (2019), I searched for Suburban’s through USAA’s car buying service, and located a 2017 Chevrolet Suburban located at this dealership... (Snap Car Buying) in Chantilly, Virginia. I am a Marine combat veteran and live in northern Nevada. The Suburban had a Z71 package, which I specifically sought and found. The vehicle was reasonably priced with low miles. I communicated through Anthony via phone and text. Anthony did a great job. The problem presented itself as follows: Anthony offered to drive the Suburban to a nearby Chevrolet dealership, where I paid for an inspection. I thought this was great, as flying out to the dealership and doing that inspection by myself in person was not practical. After the inspection, I spoke with the dealership employee who did the inspection. He reported no mechanical or physical flaws with the vehicle. He commented the vehicle was flawless. I specifically asked for feedback regarding the vehicle’s physical condition, which he provided. With the vehicle’s inspection done, reporting the vehicle was immaculate, I went forward with financing and shipping the vehicle. I acknowledged, and signed, that I would be receiving the vehicle “as is” at that time (which again, was flawless). The vehicle was eventually shipped from the dealership to where I live (granted, for $200 more than I approved, but the dealership did reimburse me for the difference). When I received the vehicle, it was in great shape, minus two very obvious dents in the rear passenger side door and the rear passenger side fender well. According to the transport company’s paperwork, the dents were present and annotated when he picked up the vehicle at the dealership. Anthony text me the same carbon copy form, showing the dents were there when the transport company took possession of the vehicle. The two dents, then, happened somewhere between the time the vehicle was inspected and the time the transport company took possession of the vehicle, while the vehicle was in the dealership’s possession – not the transport company’s, or mine. I notified Anthony, who requested I get repair quotes, which I did – for the large dent on the door, and not the one on the rear fender well (this one was minor enough). The quotes ranged from $620 to $1,300. I provided those quotes to Anthony, who said he would give the quotes to Sasha and contact me. This is where I met resistance. I did not hear from Sasha over the next week or so, and eventually called in and spoke with her. Sasha was defensive and protested the quotes, saying a company nearby the dealership will remove “small dents for $25 and large ones for $50.” Sasha also said she did not know who was responsible for the dents. I explained to her the dealership was responsible, as the vehicle had no defects reported during its inspection, and the vehicle had known defects by the transport company at the time of shipping. Sasha said she would provide $200 in “good faith” (in her words) for the repairs. She asked, and I told her, I would not be satisfied with anything less than full payment for the repairs, as I had no liability in the issue. I asked Sasha if she would contact one of the repair shops I had gotten a quote from to possibly negotiate with them. Sasha said she would, and agreed to call me back. Sasha has not since contacted me and it has been two weeks. I feel it is obvious, based off her initial feedback, that she will not make the necessary follow-up and make it right. In “good faith,” the dealership should accept responsibility and make a reimbursement for the full cost of repairs. Since the dents, at the latest, would have been made known to the dealership when the dents were noted by the transport company, then I should have been notified and the truck’s dents repaired there for “$50.” If the dealership did not review that paperwork, then they should have. Word to the wise – you will meet resistance if you have a similar situation.
The service is awesome I would tell everyone to please visit Snap Car Buying. Megan & Anthony are the best , so if ever need a car please go too snap car... buying Lee J. Gladney
They seemed great until they sold the car out from under me. I am so disappointed! We spent months trying to find this exact car, because the same model... saved my 15 year old daughters life. We wanted her driving this when she got her license. I sent my brother-in-law from a few towns over to check it out, I called back told them I wanted it. I got them my license and credit card information, and when I called back a couple hours later to confirm that everything had gone through, they told me that they had sold it to somebody else already.
Employees were great - kind, responsive, and fun to interact with. The process was extremely easy: Went online and found my car, requested information,... received a call from Snap, set up an appointment, put down a deposit so I knew it was mine, went in to see it/test drive, and drove home. The only negative I would highlight is that after driving home and over the next couple of days, I noticed a couple of 'finishing touches' that were skipped that would have been nice - the car had no windshield wiper fluid, there were napkins left in the glove compartment, and the windshield wipers were old, rusty, bare, and needed to be replaced. Other than those small details the car was brilliantly clean, well maintained, and as pictured/described. Will go back and would suggest.
I was very pleased with my initial buying experience but things turned sour very quick. No complaints about the quality of my vehicle, very pleasant interaction... with the finance manager Mr. Mansoor and sales staff but absolutely disappointed by my experience with the sales manager (?) Megan Torres. While paying 500$ paper processing fee she's informing me that I have to deal with dmw myself. after she will provide me with a title number, because she decided that buyers from Maryland are very unreliable and she choses not to be involved in the registration process... Obviously didn't have any problems charging the fee for it... Now, 29 days after the purchase I still didn't get a title number from this lady and my temporary tags are about to expire. Of course she's ignoring my emails and calls all this time.. The only real help I get from the finance director at this point! Thank you Mansoor Not sure when this would end for me but I just wanted to share my experience with snapcar buying. Deeply disappointed by a self sufficient, unprofessional Megan Torres ! A disgrace for a buisnesd, otherwise very well structured
Can't rave about this place enough! My vehicle was totaled, so we needed another in a pinch. Found a beautiful SUV on their website, called to schedule... a test drive for the following Monday. We were greeted by Anthony when we arrived, who was incredibly nice, professional, and informative! We were able to look over the vehicle and test drive it with no pressure at all! It was fantastic! A sensor was malfunctioning in the vehicle, and they had it fixed within 20 minutes and ready to roll! Megan was PHENOMENAL! She took care of our financing, and made everything from warranty purchase to finalizing paperwork easy breezy! We will definitely be using Snap for all of our future vehicle purchase needs! Well worth the two hour drive in each direction for the service, care, and peace of mind we received today - and our beautiful new SUV will serve our growing family well for years to come!