Bob Rohrman's Schaumburg Lincoln

New 877-435-2144 Dealer Website
Used 877-468-4091 Email Dealer
Service 888-665-3455

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Reviews

Average Ratings

4.3
72 lifetime reviews. Includes reviews of Bob Rohrman's Schaumburg Lincoln from DealerRater.com
  • Judgmental Employees
    March 3, 2017

    New Car staff ignored us. Used Car staffed by 1 person, busy on her phone. Finally asked why we were there. We walked out. Rude!


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    New Car staff ignored us. Used Car staffed by 1 person, busy on her phone. Finally asked why we were there. We walked out. Rude!

    Does not recommend this dealer

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  • Best Dealer In Schaumburg!!!!

    I would just like to say that the staff and experience at Schaumburg Lincoln was exceptional. Marcellus and Ian went above and beyond to take exce...


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    I would just like to say that the staff and experience at Schaumburg Lincoln was exceptional. Marcellus and Ian went above and beyond to take excellent care of my girlfriend bought a car. If you are looking for a Lincoln or used car please go see them they will treat you like family

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Ask for Tom Walters

    We stopped in to look at the new MKZ Hybrid. Tom was extremely knowledgeable, laid back, and not pushy at all. He listened to our needs and put fo...


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    We stopped in to look at the new MKZ Hybrid. Tom was extremely knowledgeable, laid back, and not pushy at all. He listened to our needs and put forward a solid sales pitch without being overbearing or desperate for the sale. Our experience there was good enough that we are considering purchasing from this dealership and having the car shipped to where we live in Ft Myers, FL. The sales manager chased us down in the parking lot, which was a pretty big turn off, but our experience up to that point still makes us want to consider buying from here. I will update this review if we decide to purchase the MKZ from here.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Perfect service and friendly service
    January 5, 2017

    I love the employees smiling and the follow up with me all the time . Great staff and great service. Thanks Gwendolyn Assaf for being so friendl....


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    I love the employees smiling and the follow up with me all the time . Great staff and great service. Thanks Gwendolyn Assaf for being so friendl. Very satisfied with all the services and I would like to have my new MKZ 2017 from this location. Best of luck

    Does recommend this dealer
    Came in for service or repair

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  • Excellent customer service
    September 9, 2016

    I purchased an MKC from this location and my salesman, Damien Gallegos, went above and beyond to ensure that all of my needs were met and I was ha...

    Bob Rohrman's Schaumburg Lincoln

    Thank you for the great review, Rachel! Damien is a great asset to our team and he really enjoys going an extra mile to provide his customers with...


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    I purchased an MKC from this location and my salesman, Damien Gallegos, went above and beyond to ensure that all of my needs were met and I was happy when I drove off in my new car. He followed up with me and I have called him numerous times on his cell phone with questions about the vehicle. He answered all of my questions even on his day off. If you are looking for a trustworthy car salesman, go see Damien.

    Does recommend this dealer
    Bob Rohrman's Schaumburg Lincoln

    Thank you for the great review, Rachel! Damien is a great asset to our team and he really enjoys going an extra mile to provide his customers with a top-notch service. Please don't hesitate to let us know whenever you need, we will be happy to assist you!


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  • Great service!
    September 2, 2016

    I give 5 stars due to the great help I received from Cameron Haque. He was really nice and answered all questions I had, and also really helped me...

    Bob Rohrman's Schaumburg Lincoln

    Thank you for leaving a great review, David. We are pleased to hear you had such a great experience with Cameron. He is a great man who enjoys goi...


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    I give 5 stars due to the great help I received from Cameron Haque. He was really nice and answered all questions I had, and also really helped me decide which car I was going to look more into . Upon arrival to the dealership, I was helped by many people and everyone was very nice. I was pleased with my overall experience. Thanks guys

    Does recommend this dealer
    Bob Rohrman's Schaumburg Lincoln

    Thank you for leaving a great review, David. We are pleased to hear you had such a great experience with Cameron. He is a great man who enjoys going the extra mile for all his customers and will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.


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  • Best car buying experience I've had in years
    August 26, 2016

    I spoke to Cameron about a week ago, and explained to him that I had just started looking and wasn't even sure If I wanted to purchase a vehicle. ...

    Bob Rohrman's Schaumburg Lincoln

    Congrats on your new 2016 Lincoln MKZ! We are pleased to hear Cameron provided you with an excellent car-buying experience. He will be very happy ...


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    I spoke to Cameron about a week ago, and explained to him that I had just started looking and wasn't even sure If I wanted to purchase a vehicle. He reassured me that he would be able to help and took his time and answered all my questions. A couple of the other dealerships I had been calling were giving me the run-around. Cameron answered all my questions and got me approved for an amazing payment. I bought a 2016 Lincoln MKZ from here last night!

    Does recommend this dealer
    Bob Rohrman's Schaumburg Lincoln

    Congrats on your new 2016 Lincoln MKZ! We are pleased to hear Cameron provided you with an excellent car-buying experience. He will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.


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  • Love my new car !
    August 26, 2016

    I was motivated to write about my experience as a positive one is rare in this industry.. I inquired about a Lincoln online to make an appointment...

    Bob Rohrman's Schaumburg Lincoln

    Thank you for the review and recommendation, Sandra! It is a pleasure to hear our team made your car buying experience a fantastic one. We'll be ...


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    I was motivated to write about my experience as a positive one is rare in this industry.. I inquired about a Lincoln online to make an appointment. I haven't done much research was between a few different new models. I spoke with Cameron before and during my visit. It's rare that the person you talk to online actually greets you in person ! He was very knowledgeable and helped me narrow down my choices. I was surprised by how little time it took between my arrival and driving off with my new car! Wasn't pressured and I felt like everyone was doing their best to help me out. Will definitely be recommending the place !

    Does recommend this dealer
    Bob Rohrman's Schaumburg Lincoln

    Thank you for the review and recommendation, Sandra! It is a pleasure to hear our team made your car buying experience a fantastic one. We'll be sure to pass along your kind words to Cameron and the team. We appreciate your business and look forward to seeing you again in the future.


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  • Great deal and the best car buying experience I've ever had.
    August 26, 2016

    I normally don't write good reviews for car dealership because my past experience at most were anything but good. This was a refreshing exception....

    Bob Rohrman's Schaumburg Lincoln

    Thank you for taking the time to leave us a great review, Chris! Our staff is trained to provide every customer with an outstanding service and th...


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    I normally don't write good reviews for car dealership because my past experience at most were anything but good. This was a refreshing exception. I was looking for a family vehicle with low miles and price of course was a factor. Cameron the internet director helped me with options of vehicles that were actually in stock and when I came in the vehicles were there and the prices didn't change on my way to the dealership. I was able to purchase a beautiful preowned mkx and the really surprising part was that their finance department was able to get me a lower interest rate than my own bank of 12 years was offering. Great experience all around. I'll recommend This dealership to my friends and family.

    Does recommend this dealer
    Bob Rohrman's Schaumburg Lincoln

    Thank you for taking the time to leave us a great review, Chris! Our staff is trained to provide every customer with an outstanding service and the will be happy to hear that they continue to achieve that. We hope you enjoy your MKX! Please let us know if there's anything else we can assist you with! Have a great day!


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  • 0 STAR!!!! BE AWARE OF THIS CAR DEALERSHIP!!!!!!!
    July 1, 2016

    I purchased the vehicle Audi A4 2.0T Quattro 2009 (VIN WAUSF7xxxxxxxxxx) on 06/01/2016 directly from the sales manager (Mike) at Bob Rohrman of S...


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    I purchased the vehicle Audi A4 2.0T Quattro 2009 (VIN WAUSF7xxxxxxxxxx) on 06/01/2016 directly from the sales manager (Mike) at Bob Rohrman of Schamburg Lincoln, 1200 Golf Rd. Schaumburg, IL 60173. The millage of the car was 90,895 miles. The person undersigned on the purchase order was James Daher (Dealer No. DL6063), registered at 1200E Golf Road, Schaumburg, IL 60173. After two weeks the car stopped operating. The engine would not engage at all. The car was driven for only 1,160 miles (millage of the vehicle displayed 92,055). On 06/20/2016 the car was towed to the Midas Car Repair Service in Sycamore, IL for inspection and repair. Due to inability of the service personnel to diagnose the vehicle, the car was consecutively towed to Continental Audi of Naperville. Upon inspection the following faults were found: - No compression on cylinder 1 - Timing chain + cylinder head damage The estimated repair cost was $6,579. Considering a considerable monetary expense, the car was towed for the last time to the Precision Auto Repair Service in Chicago. Final evaluation of the vehicle performed by the mechanic confirmed the diagnosis presented by the Continental Audi of Naperville. However, the repair cost decreased to $3,500 due to obvious reasons (non-dealer repair). First contact with Bob Rohrman's of Schamburg was made on 06/27/2016 and the entire post-purchase history of the vehicle was described in detail to the sales manager (Mr. Mike). The copy of the inspection report from the Continental Audi of Naperville was sent to his personal cell phone (847-xxx-xxxx). After he confirmed that these documents were received, I was told that he will call back and do his best to rectify the situation. Needless to say, several more phone calls were placed over the course of three following days in order to find out the progress of the investigation / possible solutions, however, the sales manager never returned a single one. On 06/28/2016 another call was placed to Bob Rohrman's location. Sales representative (Tom) was presented with a brief history of the issues and promised to call back. Never did. On 06/29/2016 last call was made to Bob Rohrman's location. Sales representative (Damen) was also informed about the issues with the vehicle. Promised to talk to his "boss" and call back. Never did. In the mean time, the car was left at a mechanic at Precision Auto Repair, who demanded an answer in regards to the course of action: tow the car back to the dealer (who failed to rectify / assist with the situation), or start the repair on the vehicle. Needless to say, after several extremely stressful and disappointing attempts of contacting Bob Rohrman's service, I made a decision to repair the vehicle at Precision Auto Repair (however, since I can't afford the entire repair amount, the car is currently sitting, awaiting parts). The sales manager (Mike) and both sales representatives (Tom and Damen) never returned a single call. I asked for assistance with the repair cost, considering that I purchased the car as a mode of transportation for work and without having an operational vehicle, I have no way to earning the income needed to make the payments for this car. The purchase was made with the understanding that the vehicle comes from a reputable dealer and never has it crossed my mind that I will be sold a LEMON car. I wanted to file this report in order to obtain a resolution / assistance with the repair cost of the vehicle, and also as a warning to any future customers who might think that Bob Rohrman's Shamburg Lincoln will provide them with a professional, hassle-free service and dependable vehicles.

    Does not recommend this dealer

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