Suburban Chrysler Dodge Jeep RAM of Garden City

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Reviews

Average Ratings

4.7
402 lifetime reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM of Garden City from DealerRater.com
  • AWESOME EXPERIENCE

    My salesman Mr. Leo Emerson aka Mr. Green made my car buying transaction easy, smooth, and efficient. he went out of his way to work with my time ...

    Dealer Response

    Thank you for the positive feedback! We always strive to accommodate our customers schedule to the best of our ability. We're so happy to hear tha...


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    My salesman Mr. Leo Emerson aka Mr. Green made my car buying transaction easy, smooth, and efficient. he went out of his way to work with my time restrictions and made sure i was happy with my purchase and that my family and I will be satisfied with our purchase. He is an asset to this dealership and excellent at what he does. I have bought many cars but here I was made to feel like I was #1 not just another deal. I was treated with respect and the customer service was something to talk about and share with others. I will definitely be back to see you all again. Mr. Leo Emerson will be my go to guy when I make all my car purchases and/or referrals for car assistance in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the positive feedback! We always strive to accommodate our customers schedule to the best of our ability. We're so happy to hear that you had a pleasant experience with us and we hope to serve you again in the future!


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  • Great experience
    May 23, 2017

    Jeff Pendo is the best! I walk in test drove a charger, came back after the drive and Jeff had pricing available which was very agreeable. I signe...


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    Jeff Pendo is the best! I walk in test drove a charger, came back after the drive and Jeff had pricing available which was very agreeable. I signed some papers and was driving home in my new car within a couple hours. Excellent customer service no pressure at all. Thanks Jeff!

    Does recommend this dealer

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  • Great Service!
    May 20, 2017

    Went in to get leasing options! Talked to Nina Villegas and got great service, ended up leasing a 2017 Jeep Patriot (my dream car). Nina was extre...


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    Went in to get leasing options! Talked to Nina Villegas and got great service, ended up leasing a 2017 Jeep Patriot (my dream car). Nina was extremely friendly, answered all of my questions plus more and was extremely patient since I really didn't know anything about leasing! Can't wait to go back in a couple of years. For whatever reason the website won't let me add Ninas name to the 'employee section' but that's who helped me out!

    Does recommend this dealer

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  • Surburban Chrysler Jeep treats you like family!!

    Walked in was greeted by Randy. He helped me order my new jeep. He did not pressure me to order options I didn't want or need. I picked up my new ...

    Dealer Response

    Thanks for the incredible feedback! We are so glad to hear that Randy was able to assist you in picking out the perfect Jeep. We hope to serve you...


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    Walked in was greeted by Randy. He helped me order my new jeep. He did not pressure me to order options I didn't want or need. I picked up my new Jeep. I love it!! All the staff at Surburban Chrysler Jeep are very friendly and helpful. I highly recommend them t anyone looking for a new vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the incredible feedback! We are so glad to hear that Randy was able to assist you in picking out the perfect Jeep. We hope to serve you again for all of your vehicle-related needs!


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  • Nice facilities, friendly customer service.

    I traveled from central Ohio to the greater Detroit area in search of a particular used car. I visited multiple dealers in the area and this was b...

    Dealer Response

    Evan, it?s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forwar...


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    I traveled from central Ohio to the greater Detroit area in search of a particular used car. I visited multiple dealers in the area and this was by far the friendliest staff I had dealt with. They were not pushy and did not give me the typical salesman run around. They were willing to compete with prices of similar cars of other dealers in the area and gave me a very competitive deal. Would absolutely do business with them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Evan, it?s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!


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  • Jeep Wrangler
    May 13, 2017

    Bought a 2 year old used Jeep Wrangler from Tony Cawson. Tony worked with me regarding my budget and what I could affford. He was promt responding...


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    Bought a 2 year old used Jeep Wrangler from Tony Cawson. Tony worked with me regarding my budget and what I could affford. He was promt responding to emails, and he took care of us. We drove off the lot happy. Great Experience. Thanks again.

    Does recommend this dealer

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  • Nick made easy, simple and convenient.

    Came in on a wim and Nick took care of me fast. Let me test drive 5 cars and finally found the one that suited me. He wasn't pushy he was upfront ...

    Dealer Response

    Thanks for the positive review! We're happy to hear you had a great experience with Nick, and we hope to serve you again soon!


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    Came in on a wim and Nick took care of me fast. Let me test drive 5 cars and finally found the one that suited me. He wasn't pushy he was upfront and honest. Even found me a discount and called me a few days after buying the car to sign new papers. I will be back.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the positive review! We're happy to hear you had a great experience with Nick, and we hope to serve you again soon!


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  • Great Customer Service...!!
    May 10, 2017

    I worked with Randy Doran at Suburban of Garden City. Consummate professional who was helpful and honest during the entire buying process. Great...


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    I worked with Randy Doran at Suburban of Garden City. Consummate professional who was helpful and honest during the entire buying process. Great dealership! Thanks!

    Does recommend this dealer

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  • Mike Stuckey

    $509.59 for an oil change on a Dodge Ram 3500. Changed oil and both fuel filters. 314,000 miles and have never paid anywhere near this much for an...

    Dealer Response

    We are sorry to hear about your recent experience with us. If you would like to speak further, we would like to try and rectify the situation. Ple...


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    $509.59 for an oil change on a Dodge Ram 3500. Changed oil and both fuel filters. 314,000 miles and have never paid anywhere near this much for an oil change. Drove about 3 miles and parked truck on mother in law's driveway. Next morning there's an oil puddle beneath truck. Took truck to car wash and blasted beneath truck. Apparently the mechanics spilled a bunch of oil inside the frame and plastic guards and didn't bother to clean it up. Spent an hour cleaning oil spot off of driveway. Oilspot was about the size of a dinner platter. Was told by the guy in the service department that Suburban is more of a "corporate" facility than a "family" facility like it was when it was Crestwood. All I know is that I'm through with them. If this is what happens when a family facility becomes corporate, then I need no part of it. I own 3 Dodge/Chrysler vehicles and have had all of them at Crestwood/Suburban at one time or another. I also believe that I have a responsibility to my friends and family to share my experience with them and caution them about dealing with this dealership. Should Suburban try and do the right thing and make changes to their service quality and pricing, I will be just as quick to share that with my friends and family.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are sorry to hear about your recent experience with us. If you would like to speak further, we would like to try and rectify the situation. Please contact our Service Manager, Steve Parks, at 734-421-5700 or sparks@suburbancollection.com, at your earliest convenience.


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  • great service
    April 28, 2017

    My wife and I found a vehicle online that was on their lot. We drove out there to look at the van when they were closed to avoid any awkward press...


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    My wife and I found a vehicle online that was on their lot. We drove out there to look at the van when they were closed to avoid any awkward pressure. We decided that we really liked it and wanted to talk to them about purchase. I had loan approval through my bank already but they asked me to please let them try and get me into a cheaper interest rate and they succeeded. They got me into an interest rate half of what my previous approval was. Also, the awkward pressure that my wife and I feared encountering wasn't there at all. They were fast and friendly. We had a wonderful experience and would definitely recommend this dealership to others. A big thanks Tony Cawson for all of his help.

    Does recommend this dealer

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