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Reviews

Average Ratings

4.4
364 lifetime reviews. Includes reviews of VROOM (Grand Prairie) from DealerRater.com
  • Quick and intuitive!

    Sold the car to Vroom! The experience could not have been better. Really they DO NOT lowballing you with prices. I got a much better offer compare...


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    Sold the car to Vroom! The experience could not have been better. Really they DO NOT lowballing you with prices. I got a much better offer compared to Carmax and local dealer. Try it and you will never regret. Sold my 2012 Mercedes CLS550 to them last week.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Great Experience!
    March 24, 2017

    We got our 2015 Toyota 4Runner from Vroom and couldn't be happier. The experience was easy and fast! Stephen Smith was awesome and always responde...


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    We got our 2015 Toyota 4Runner from Vroom and couldn't be happier. The experience was easy and fast! Stephen Smith was awesome and always responded quickly to any questions we had! I highly recommend Vroom to anyone!

    Does recommend this dealer

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  • AWESOME car-buying experience!

    I bought my Jeep online. I have put off car buying for years because I simply didn't want to deal with the haggling and pressure from traditional...


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    I bought my Jeep online. I have put off car buying for years because I simply didn't want to deal with the haggling and pressure from traditional dealerships, and didn't feel confident enough to buy from a private seller. That's when I found Vroom. I can't speak to the repairs or facilities, as I bought my car directly online, but it was hands-down the best car-buying experience I've ever had. They were friendly without being pushy, informative without being overbearing, and helped me through each step of the process. If you are like me and sick of having to deal with traditional dealerships and the tactics they use to sell vehicles, you'll want to go this route. They offer a limited-time guarantee, so you're not purchasing something you can't drive first, and they were super helpful. If you're on the fence about whether or not purchasing a vehicle online is a good idea, I urge you to make the jump and do it: you'll not regret it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Stay FAR AWAY!
    March 14, 2017

    made a deposit and secured financing on a car from VROOM website. I was told the car was shipped then I was told it wasn't shipped. Then finally I...


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    made a deposit and secured financing on a car from VROOM website. I was told the car was shipped then I was told it wasn't shipped. Then finally I was told a "computer glitch" allowed MY car to be sold to a dealer! I told them to get the car back and they said they could not get a hold of the dealer they sold it to. Finally I said just refund all of my money and please never reach out to me EVER again. I would list names here but there were so many people juggling me around that I would just say stay away from ALL of them! Oddly enough not a SINGLE MANAGER reached out to me! Only Jim Cole was helpful but his role was to expedite the cancellation of the sale. My first online car buying experience was HORRIFIC!

    Does not recommend this dealer

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  • Go VROOM!
    March 9, 2017

    My experience was awesome! Claude Trotter was with me every step of the way in this whole short process. He made sure that I knew everything that...


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    My experience was awesome! Claude Trotter was with me every step of the way in this whole short process. He made sure that I knew everything that was going on from Beginning to end, The Vroom team provided emails to me with all the steps and even gave me the exact expected date of arrival. I received my car on that date. It awesome in person as well as online. Thank you Claude and the VROOM TEAM!

    Does recommend this dealer

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  • Go VROOM!

    My experience was awesome. Claude Trotter corresponded with me through the whole short process. Never bought a car online before, but this definit...


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    My experience was awesome. Claude Trotter corresponded with me through the whole short process. Never bought a car online before, but this definitely exceeds my expections. My car was delivered on the expected date and Vroom kept me informed through the whole process. Thank you and Claude and Vroom team!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • They still haven't given me my $500 deposit back!

    DON'T give them YOUR MONEY for a deposit! They don't give it back if you decide to not do business with them. I've been waiting for weeks to get m...

    Dealer Response

    Hi Robert, I'm very sorry to hear that you haven't had a great experience. We strive to provide excellent customer service so the situation you de...


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    DON'T give them YOUR MONEY for a deposit! They don't give it back if you decide to not do business with them. I've been waiting for weeks to get my money back. They say the computer system was down, always making excuses. They say stuff like we don't keep your deposit, WELL WHERE THE HELL IS IT!! I've had two people say they have transferred my funds back and I still don't have it!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi Robert, I'm very sorry to hear that you haven't had a great experience. We strive to provide excellent customer service so the situation you described is totally unacceptable. Can you email us at vip@vroom.com with your full contact information? Our support team will follow up with you to get this resolved as quickly as possible. Thank you, Vroom Team


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  • ABOVE AND BEYOND
    February 2, 2017

    We had a phenomenal experience and highly recommend car shopping with this dealership. Luigi Fuentes went above and beyond our expectations with ...


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    We had a phenomenal experience and highly recommend car shopping with this dealership. Luigi Fuentes went above and beyond our expectations with our online purchase. This was a complete surprise for my wife and Luigi helped make the transaction smooth and easy. I bought the car several days earlier surprising my wife with one-way plane tickets to Dallas, TX , very early on Saturday to pick up the car and drive it back! Luigi even arranged for a driver to pick us up as soon as we landed. We were amazed at the size of the dealership and how friendly the staff was. The car was exactly what she wanted, extremely clean, full tank of gas, all paperwork was ready and as soon as everything was signed - we were on our way! Highly recommend them and we will definitely be shopping with them again. Steve & Teresa Tupelo, MS

    Does recommend this dealer

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  • Awesomeness
    January 13, 2017

    My sales person was amazing Yissell Medina. I went in there one evening after their closing hours not knowing what they were. Yissell was still on...


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    My sales person was amazing Yissell Medina. I went in there one evening after their closing hours not knowing what they were. Yissell was still one of the few still there and took the time to still assist me with all my questions. I let her know up front my situation and she was very up front with me and reassured me they could help me. Everyone one there is just so nice and not pushy at all and really want to help you. They go way and beyond their call of duty. I also had the pleasure in meeting Johnathan and Danny both great guys. So happy to say they got me into a nice BMW. They are an amazing dealership and a awesome group of professionals. I will highly recommend them to all my family and friends.

    Does recommend this dealer

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  • 2013 scion tc Very Happy

    I got my 2013 Scion Tc from Bryon Hyter at vroom, he was very helpful with me being out of state and shipped the car to my new address as i was mo...


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    I got my 2013 Scion Tc from Bryon Hyter at vroom, he was very helpful with me being out of state and shipped the car to my new address as i was moving during the purchase to another state! Very personal and a great guy! Love the car, and bryon!!! Be blessed!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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