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Reviews

Average Ratings

4.5
Average based on 131 reviews
  • Quick and intuitive!

    Sold the car to Vroom! The experience could not have been better. Really they DO NOT lowballing you with prices. I got a much better offer compare...


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    Sold the car to Vroom! The experience could not have been better. Really they DO NOT lowballing you with prices. I got a much better offer compared to Carmax and local dealer. Try it and you will never regret. Sold my 2012 Mercedes CLS550 to them last week.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Car buying nightmare

    I have had my car from Vroom for less than a month and it's been horrible. After 4 days the car had to spend almost a week in the shop for issues ...

    Dealer Response

    Hi CB - Would like to hear more about your experience and see where the breakdowns were. This is by no means the experience we expect our customer...


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    I have had my car from Vroom for less than a month and it's been horrible. After 4 days the car had to spend almost a week in the shop for issues that should have been taken care of before it was even sold! Getting ahold of anyone at Vroom is like pulling teeth and when I did they were very rude. One man even asked me how much this was all going to cost clearly annoyed as if it was my fault somehow! Once I finally got the car back from the shop, I still had to pay out of pocket to get an OIL CHANGE and another minor repair done. All this after I had to pay the deductible to have the first round of repairs done for a car I had only had for few days!! And yesterday, due to the bad battery they sold it to me with I had to pay for an entire new battery out of pocket. Which would be understandable if I had the car for longer than a month!!! I should have known buying this car was a bad idea after they spelled my address wrong on the initial paperwork they sent me. And after sending in the corrected paperwork and got nothing but radio silence. The only good thing I can say about this experience was the man who delivered the vehicle was wonderful and professional. Save your hard earned money for a decent car and a company that deserves your business!!

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi CB - Would like to hear more about your experience and see where the breakdowns were. This is by no means the experience we expect our customers to receive. You can contact me directly. Scott Chesrown, CRM. scott@vroom.com


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  • Great experience

    Joe (sales) and Elizabeth (finance) were fantastic! Couldn't be happier with my new vehicle! Thank you!


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    Joe (sales) and Elizabeth (finance) were fantastic! Couldn't be happier with my new vehicle! Thank you!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wonderful, made the whole thing so EASY!!

    WOW, this was SO easy. No hasle, the sales dude couldn't have been more helpful, ditto the finance manager. Buying a car used to be an ordeal; t...


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    WOW, this was SO easy. No hasle, the sales dude couldn't have been more helpful, ditto the finance manager. Buying a car used to be an ordeal; to be compared to a root canal w/ no nitrous, but this was totally painless, and almost even kinda fun!! Maybe we won't wait 10 years to buy another car after all!!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Sneaky, Deceiving Practices

    Reserved and bought a car with Vroom. Gave them a $500 deposit, and arranged financing with my bank. Once I sent information over, the manager rea...

    Dealer Response

    Hi Jeff, We're so sorry the pricing error wasn't caught before you put the deposit down. It really would have been the deal of a lifetime to get a...


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    Reserved and bought a car with Vroom. Gave them a $500 deposit, and arranged financing with my bank. Once I sent information over, the manager reached out to me and told me they would not sell me the car for that price and increased the price on me. Pretty sleazy and inconvenient now that my bank has given me financing etc. Ill try Carvana I guess. I would not trust them with my business.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jeff, We're so sorry the pricing error wasn't caught before you put the deposit down. It really would have been the deal of a lifetime to get almost half-off a car! We hope you know that we didn't intend to mislead you. Best of luck finding your next car quickly now that you have financing all set up.


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  • You can trust this car retailer, buy your car here

    I purchased my 2015 Sonata from Vroom last year, and the car has been excellent!! Vroom helped me by selling me a car that has exceeded my expecta...


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    I purchased my 2015 Sonata from Vroom last year, and the car has been excellent!! Vroom helped me by selling me a car that has exceeded my expectations. Vroom even sent me a rebate check for $25 that I overpaid and did not even know it... I mean, how many people will send you a check for $25 when this amount gets lost in rounding errors? Cannot say enough good things about the quality of their personnel. Will purchase again from them if they have the car I am looking for, no doubt about it!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    I recently used Vroom to sell my 2010 Dodge Challenger. They offered me exactly what I was advertising it for. The process was very easy and hassl...


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    I recently used Vroom to sell my 2010 Dodge Challenger. They offered me exactly what I was advertising it for. The process was very easy and hassle free. I provided photos and all the details concerning the car, and filled out and submitted the paper work to sell them the car. Once they received the necessary documents, they arranged to pick up the car. Within days the transport company arrived to inspect and pick up the car. Once the pick up was made, all I had to do was email the bill of lading signed by the transport company to get paid. That same day Vroom wire transferred payment for the car to my bank account with out any problems. The entire process was so easy that I would recommend Vroom to anyone interested in getting a fair deal. Nice people to work with.

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Vroom experience

    I was a little leery purchasing a vehicle sight unseen over the net but Vroom made it easy with plenty of photos and an accurate description of th...


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    I was a little leery purchasing a vehicle sight unseen over the net but Vroom made it easy with plenty of photos and an accurate description of the car. No, the car is not perfect it is used but it is pretty close to looking brand new. I am very pleased. Vroom made it easy. I recommend them to anyone looking for a good deal on a good vehicle.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible!

    I've messaged VROOM a few times on a few difference cars on cars.com. They have NEVER responded back to me! I've been to the location twice. Once ...

    Dealer Response

    Hi, First off, thank you so much for giving Vroom a shot. We are so sorry to hear that your experience was unsatisfactory. We work hard to make su...


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    I've messaged VROOM a few times on a few difference cars on cars.com. They have NEVER responded back to me! I've been to the location twice. Once to get a quote on a my car and once to purchase a car they had in stock. They will "low ball" your car, so don't waste your time. The sales person took forever to find the car we came it to see. When we asked to see a different car, he "looked" for 30 minutes before he came and told us it wasn't there. This place is a joke!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hi, First off, thank you so much for giving Vroom a shot. We are so sorry to hear that your experience was unsatisfactory. We work hard to make sure we are communicating well with our customers and it seems that we fell short on this occasion. We price our cars based on individual car history and market value, and we feel all of our offers are fair. We apologize for your experience with Vroom, but hope you will follow up with us by email vip@vroom.com. We hope you will give us another shot in the future.


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  • MitcellToyota

    R. J. Cheatwood From San Angelo Texas. My first time car experience went very well, due to the very helpful sales consultant Curtis Andrews, Thank...


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    R. J. Cheatwood From San Angelo Texas. My first time car experience went very well, due to the very helpful sales consultant Curtis Andrews, Thank you very much, he provided excellent services for me.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?

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