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I have been to a lot of dealerships over the coarse of my life. Most of the time it was a dreaded experience. This time however was a great experience.... All of your staff was great. Kyle Patterson is such a wonderful person and a great help walking us through all of the steps to our purchases. See we didn't buy just one vehicle, we bought two. 2018 Forerunner and a 2013 Tacoma. Wow. No pressure just great help. Thank you , Matt and Dianne Moore
Sales Consultant ..Conrad Wong was great NO Pressure... Service Adviser Liz Gibbons was great.. Need I say more.......
Taking time out of my daily life to get my truck serviced isnt really high on my list of things to look forward to. My service rep, Peter seems to understand... that. He made my visit as pleasant as possible. The service needs where explained to me, an estimate was given as to a time line, the work was completed early, the vehicle was washed and I was on my way. Its was almost too easy. It seems like customer care is something that gets lost in our current world. Its nice when I find it. I will continue to take my truck to Chuck Patterson Toyota
Great place, good people very clean and bright. Shopping for a new or used car your at the right place
From my first contact with Sales Associate, Jeff Marles, and throughout the entire sales process, he was stellar in his approach---very personable, patient,... and a great communicator. His explanations to the questions I had were comprehensive and understandable to me, which I appreciated. I immediately felt welcomed and given top-notch attention throughout the few hours that were necessary to complete the sale. I couldn't have asked for a better salesperson! Kudos go to Jeff!
Everything went fine on my minor service except it was found that a tie down on the battery had broken. I was told about it but it wasn't fixed.... I had to go to a parts store & buy a new part & do it myself.....would think that service would have at least been offered to me at the dealer.
Service, appreciation of your business, and knowledge (expertise) are qualities that work for me. We have made 7 or 8 vehicle purchases since 1979 from... this dealership and have been pleased with the quality of vehicles, the purchase price, and the salesmanship. We wish you continued success in your endeavors.
It is always a pleasure to get my car checked out here during a visit in Chico before making the long drive back to New York!
Fast and efficient service. The repair/ service shop is friendly and efficient. They keep appointments and on time. The waiting room is very pleasant and... comfortable.
Just purchased a Tacoma. Great experience. Know what you want and how much you are willing to pay for it. Conrad Wong was my salesman and he stayed focused... on making sure I was satisfied with the process. Once I bought the truck, he continued to follow up to be sure I was pleased.