Reviews
Write a reviewDo NOT use their service center or Brandon Borja if you
Do NOT use their service center or Brandon Borja if you have any expectations of customer service or attention to detail. Not only was he late and unresponsive, he was also unapologetic. To top it off, my oil cap was left off and oil splattered all over my engine. I called and was told that they wouldn’t be able to get me in until next week…anyone knows how dangerous that is to drive with and how bad it is for the life of the engine. After explaining how unacceptable it was to the scheduler, they finally fit me in. When I went to pick it up Brandon was, again, unapologetic and completely inept. If you care about your car and it’s longevity, I REPEAT…DO NOT GO HERE.
Fantastic dealership
I made an appointment on Thursday morning to come see a car on Friday morning. Anthony called me a few hours later letting me know that someone else had booked an appointment to see it before mine. I knew I wanted the car, so I was really happy to be able to put a deposit down to hold it. Can?t thank you enough for doing that! Came in this morning, car is fantastic and I drove away before noon, a happy owner. Thanks to Anthony & also Amin. They were both fantastic to work with. Couldn?t be happier with the whole experience!
Abby Hugill, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Horrible Experience.
Horrible Experience. Lousy customer service. They would not change my oil until one year mark. who waits a year to change oil. I had an appointment and customer service was terrible. I will never go back there. 44,000 for a BMW Z4 and get treated worse than at an Auto auction.
Great Service
I bought an X5M Competition from a different dealer in another state and upon delivery the vehicle wouldn't start. BMW of downtown took the time to resolve the issue over several hours even though I didn't purchase the vehicle from them. I want to give a special thanks to Jonathan Wolf, the service foreman who made sure the problem got resolved.
Clive, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Denver Downtown. If you have any further questions, please give us a call. We're always happy to help!
Quick, helpful and painless
Connor was very helpful in answering my questions and explained the many differences throughout the process of building our new X7. Can?t wait until we receive it!
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service 👏
Justin was so helpful and proactive with getting me all set with the purchase of my new car. Even got me a new battery installed right away after we realized the one in the car was going bad. Loved the experience and was highly impressed. Thank you!
Joy, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Denver Downtown! We can't wait to see you again, have a great day.
Not just BMW’s, great service and sales experience
Bought a used Hyundai SUV. Not even a BMW and they had the best price in town. Great sales service from Justin. Great service service from Connor. I’ve needed a few little things since the purchase and they’ve been right on top of it. Highly recommend even if you’re not looking for a BMW and like me you just want an affordable quality used car.
Larry, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Repair to Purchase
Five years ago I purchased a used 535xi series BMW with 100,000 miles from a different dealership, and sank a fortune into repairs. After taking it to two separate mechanics to get a price to replace a simple coolant return line to one of the turbos, I finally caved and took my car into BMW of Denver Downtown, expecting the worst. Upon arrival, I was greeted by an incredibly friendly service agent, Palmer, who was upfront and honest about the situation of my car. I mentioned how frustrated I was with the repair being a problem most mechanics didn't want to approach, and told him I was looking for diagnostics and a full overview of the current situation of my car. The next day, as promised, Palmer contacted me and gave me the cold hard facts that my car was as expected, in need of a few expensive and labor intensive repairs, but suggested I speak to Jack Reitz, who would appraise my car, and help me figure out the next steps. Jack promptly called me later that afternoon and helped me navigate/decide whether or not I wanted to sink more money into my beloved BMW; lease or buy a new or used car. Little did Jack know that he would become my new best friend over the next few weeks as he helped me and my husband navigate our options...Jack's knowledge regarding not only BMWs, but also every other used car I asked him to test drive with me, as well as his patience was unsurpassed. Any other human would have been overly frustrated at our ever changing criteria and hunt for the unicorn of cars, but Jack persisted with a smile and positive attitude and I can't thank him enough. He was upfront, honest, knowledgeable, friendly, pleasant, incredibly helpful and he truly went above and beyond to help us decide what car was the best fit for our family with two littles and a few pups for our avid outdoor lifestyle. BMW, you have a truly amazing representative in Jack Reitz. Thank you Jack!
Brooke, we're happy you found our staff to be so supportive during your experience here at BMW of Denver Downtown. It's experiences like yours that really keep us motivated! Thank you so much for your feedback! We hope you have a great day!
Clay Geistweidt is an OUTSTANDING Service Advisor! I had...
Clay Geistweidt is an OUTSTANDING Service Advisor! I had asked for him by name and was I ever lucky to get him. I have had a few Service Advisors in the service department. All have been wonderful. Clay, however, is EXCEPTIONAL! Never before have I had someone so ACCESSIBLE by phone, so ATTENTIVE to my concerns, so RELIABLE, so HELPFUL, and someone who kept me informed of everything during the repairs of my car. On top of all this, he is WARM and FRIENDLY, and, most importantly, he made me feel SAFE I was leaving my car in the very BEST and EXPERTISE hands. Thank you so much, Clay! I look forward to bringing my BMW to you again.
Service Schedulers Bri Bollard and Erica Minjarev have...
Service Schedulers Bri Bollard and Erica Minjarev have been so warm and kind to me when I have called for service. Bri even knows my name by the sound of my voice. She offered to lend me a loaner car while I was having my car worked on. Every time I call she is so quick to get me the help I need. Both Bri and Erica have genuinely friendly voices, and they are so sincere. Both are truly assets to BMW of Denver Downtown's Service Department. Thank you, Bri and Erica, for helping me each time I call. Oh, and I certainly do not want to forget Chris Thompson in the parts department. I am not surprised he was voted "Outstanding Employee of the Year." Thank you, Chris, for finding the wheels I needed for my BMW. They made the perfect finishing touch to the detailing of my BMW.