BMW of Denver Downtown

DO NOT USE THIS DEALERSHIP!!!!! Here is why: 1. My sales person, Agye, and his manager, Craig, tried to rip me off 1.1 Fancy Perma Plate and Clear... Mask for $395 $495=$890 1.2 Tinted windows for $599 but the previous owner has already tinted ALL OF THEM!! (Btw, BMW X1 comes out with back seats windows tinted already) 1.3 I asked about extended warranty. So they wanted to charge me $4,699 for maintenance and $5,740 for service contract. That's $10,439 in total. Seriously? I also read this review from Better Business Bureau that the extended warranty excludes some of the items that were included in the original warranty. 2. They hard pulled my credit report for FOUR times WITHOUT telling me. This is the part where I really got mad. First, you need to tell your customers that you are gonna pull the credit report and that's gonna hurt their credit score. My sales person and his manager did not disclose this information to me. They were very vague. Second, why did you pull it FOUR times? My banker told me that there is no way to undo this, even though the sales person at this dealership told me that those points will be added back to my credit score. Do you really expect me to believe you after catching you two trying to rip me off big time? He tried to justify it by saying " we want to give you better rates". Don't treat your customers this way. Don't rip off your customers just because they don't know much about cars. I hope you go out of business.

I am extremely unhappy with this place. I went in to have a headlight replaced and specifically asked for my fluids to be checked due to a concern with... the low coolant light coming on. They did not check ANY fluids, I know because the very next morning, the low coolant and low washer fluid light came on. So I go to my driveway to do it myself, and my hood is constantly falling on my head, AND IT NEVER DID THAT BEFORE!! You guys didn't do what I asked, and you broke my hood, The best part is, NO ONE will get back to me.

We had an amazing experience with BMW of Denver Downtown. My wife’s lease was ending and the minute we walked in, we were greeted by Brent Turner who was... a great resource and helped us through the process. Working with Brent and Ryan Sampson we were able to find the perfect vehicle, an X7. We would definitely recommend this dealership to anyone.

I purchased pre-owned BMW from this dealership, I was really lucky that my salesman was Tyson, who greeted me warmly and was very knowledgable about everything... of BMWs. I've bought 3 cars over the 2 years, and this is by far my best experience so far purchasing one. I had an issue with my bank account the day before buying the car, Tyson helped me hold the car for the day and came to deliver my car even on a day he's supposed to be off. I must say that Tyson is a really professional that treats his job with enthusiasm and passion.

Should have gone to Schomp BMW. I returned my lease all was fine. I forgot my garage door opener and some receipts for my business in the visor. I called... back and was told they would keep them at the front desk in an envelope with my name on it. I went back a month later because I had been out of town. When I went in they did not have the items and said they threw them away. I really would have been ok with it if one person that I spoke with was somewhat apologetic. They lady at the front, Brenda?, was obviously put out that I asked for them. The manager who was put out that he had to walk the 20 steps to speak with me wasn’t apologetic and very condescending. He told me I could call the employee who didn’t work there any longer to try to get my stuff back. Why bother? You threw my belongings away. I have owned Mercedes, Lexus, BMW’s, Jaguars and never have I had such a terrible experience. Customer service is completely lost here and you’d be better off going to Schomp where they take care of customers and care about earning repeat business. Wish I had driven the few extra miles to work with them more often.

Update your hours for the service department on Google. It's 2019. Unacceptable to be running your customers around wasting their time and money because... you can't take 15 minutes to add department hour breakdowns on Google. I spent $40 getting here after an exhausting work day for nothing. Your receptionist told me that this happens all of the time. This is unacceptably inconsiderate to your customers.

Great team, great service. Strongly recommended. Best BMW service in all of Denver.

CAR BUYERS BEWARE of this dealership and their policies. I had been looking for a Ram 2500 for some time and had found what I thought was the perfect tuck... for me (it was a slightly used 2017 model). I came in immediately when they posted the ad, took a test drive in the truck, and decided to buy it. Everything in the sales process was smooth and the salesman was transparent. The issue began when I took the truck home and drove it around a bit that night. The truck I purchased had a manual transmission, which I thought would be great since I've had two manual cars in the past and loved them. The transmission in this truck was miserable to drive and after driving it home I knew there was no way I could live with it. I called the salesman the next morning when they opened and asked if there was any way they could work a deal for me to return the newly purchased truck and get my old one back. I let him know that I was completely fine with paying a fee for everyone's time and trouble because it was my fault for buying a vehicle I didn't ultimately like. The salesman said he would run the question up the management ladder and give me a call in a few hours. After a few hours passed the salesman called me back. Even though I had called within 12 hours of purchasing the vehicle, he said there was absolutely no way BMW of Denver could work a deal with me to take the new truck back or return the trade in vehicle to me. The only solution they offered was for me to keep the new truck a while and return in a month or two and BUY A NEW BMW. I didn't buy a Bmw from them in the first place and have no desire to own one. I even offered to pay a hefty fee for the return to make it worth their while, but they were unwilling. I realize no dealership has any obligation to offer a "love it or return it" guarantee, but nearly all corporate dealerships like this do. AutoNation gives customers a week to return any vehicle, no questions asked. Sonic dealerships lack of any support or willingness to work with me is a true reflection of their service. I ended up keeping the truck for a month and then trading it in at a Ram dealer for a loss. I will never buy another vehicle from BMW of Denver and will advise all friends and family to do the same.

This is our second BMW that we have purchased from Rod at BMW of Denver. I wouldn't go to anyone else. I trust him implicitly and he got us AN UNBELIEVABLE... DEAL on my new car! From start to finish, the entire process was PERFECT. Thank you to Rod for always taking such excellent care of us! A special thank you to Craig, the Sales Manager, Edward, the head of the place, Ryan, the 6 ft 7 inch finance guy that was a joy to deal with and lastly, really EXCEPTIONAL customer service from Laurel that showed me all the intricate functions of the new car. Thank you to all of these wonderful people and we will only come back to Rod and company for future BMW purchases.

From the moment I walked in i was greeted with a smile and not like I was in a pool of sharks. Brent was such a professional and was really looking out... for what was best for me. There was no pressure selling. Brent personalized my experience and we shared stories. The show room was exceptional and the hospitality and food was great. Was a fantastic car buying experience