Five Star Hyundai of Macon

3.4 out of 5 3.4
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 2:00 PM

Five Star Hyundai of Macon Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2018

WHY BUY FROM FIVE STAR Hyundai and Genesis of Macon? Lifetime Warranty on All New Car Purchases. Your warranty never runs out with Five Star Hyundai and Genesis of Macon's Lifetime Limited Powertrain Warranty on every new car purchase.

...



At Five Star Hyundai and Genesis Macon of Macon we want our customers to
have absolute confidence in their used car purchases. Because of this, we offer a limited
warranty on all eligible used vehicles at no
additional cost.
72-Hour Exchange Policy

"Home of the Nationwide Lifetime Warranty!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 11, 2019

    I quite often tell people you do not know a company until you have a problem and see how they deal with it. Well Jay with Five Star showed me how they... handle a problem and was GREAT!!! There was a conflict between the [we owe] and what was being done. He came to us and let us know where the conflict was and was willing to help us get what we were owed. He was not even there at the purchase of the vehicle and was able to go through all of our info and found a way to help. He truly took ownership of the problem and made sure the RIGHT thing was done. Thank You JAY!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brad, thank you for the positive review and rating! We are happy to know that your experience with us went well and that Jay provided great customer s...ervice and found a way to help. We value your business and kind words and we hope that you will visit us again soon!

  • 5.0 out of 5
    April 25, 2019

    I've bought several vehicles from Five Star and this is my 2nd Genesis! Keith and the Managers have been a joy to deal with. They have always given me... the best price on the car I wanted. I'm very happy to call Five Star my store of choice.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Wesley, thank you for the five-star review! Keith and our team are always happy to help you with your vehicle needs. We appreciate your feedback, a...nd we look forward to your next visit.

  • 1.0 out of 5
    July 27, 2018

    Five Star Hyundai of Macon 3010 Riverside Dr, Macon, GA 31210 Hyundai Dealer George Fuller 145 points   20 minutes ago Had a car transferred from... Hyundai in Warner Robins due to a bad experience there. Thought all was well, car advertised as a 2016 Mustang Gt Premium. We haggled, came to an agreement and left with the car. Went to a car show that had alot of Mustangs. People were admiring the car as its a head turner. Got a nice GT I responded GT Premium. Folks looked and said you dont know your cars to well do you, its just a Mustang Gt. They said premiums come with different interior door trim, come with a much better radio and other things. I went to the dealer and said something and I get we have a DISCLAIMER, like I am an idiot. Disclaimer isnt to false advertise a car...lets advertise a Corvette and deliver a Chevy Spark. Going on 2 weeks now to let the manager do something, but hey, no big surprise, no response. They even forgot to take my down payment and I was an honest person and didnt screw them!! Will be reporting them to the BBB next week and seek some legal advice....Warner Robins scammed my kid, had to get nasty, now Macon is no different. If your gonna get screwed might as well go to a small lot dealer!! These places just continue to do people wrong. Salesman Keith was a nice guy, but he isnt in a place to make it right. Well lets add on to this. Gave dealer a chance to do right and he TRIES to convince me he lost money on the deal...And to clarify something, I have original ad from car, did a screenshot, and car was plain, go to lot, and they put white stripes down the middle to MALICIOUSLY false advertise the car as a Gt Premium!!! Deception at its best!! I got a GT not a GT Premium, I lost on deal. Emailed Manager yesterday with proposition and 24hrs later no response. He tried to convince me he lost money on the deal, nice guy huh, make it sound like he got screwed instead of me. Now I know in good faith I can do a BBB complaint today, and also got an appt with an Attorney on Monday. Gonna push this till the end, tired of dealerships screwing people with evil tactics, and then trying to flip it on you. A dealer will never do a deal that they will lose on. I thought Manager was cocky when I bought it and wife said it might just be my imagination, well when he told me he lost money on deal and acted like he was the victim, I knew it wasnt me, its him!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 2, 2018

    This is my fourth new Hyundai I have purchased over the years from this dealership. I enjoyed the new purchase process which I got the Sonata of my dreams... as well as getting a deal I could not refuse. Thanks to my sales professional, Keith Harrell, for being patient and persistent in selling me my new Sonata.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your glowing review of our dealership! We are so happy that Keith helped you find the Hyundai Sonata of your dreams. Please come back an...d see us anytime you'd like. Thanks!

  • 1.0 out of 5
    May 16, 2018

    STAY AWAY from This place!!! Please do! I promise you go somewhere else quick!! Do not waste your time! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Seriously do not... enter I’m warning you

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jane, Your feedback is very concerning to read and I'd like the chance to further discuss this matter. Will you please reach out to me at your ...earliest convenience? I appreciate your time and look forward to turning your negative situation into a positive solution. Best Regards, Brandon Tarleton General Manager btarleton@fivestaronline.net

  • 5.0 out of 5
    April 5, 2018

    Troy was a awesome salesman, five star is a great place to shop, they also great deals on new and used cars. . . .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Austin, thank you for sharing your comments. Our team always wants to make sure that our customers find the car they need at a fair price. We apprecia...te your business with us and invite you to come back!

  • 1.0 out of 5
    March 31, 2018

    I have been doing business with Five Star Hyundai Macon since 2016. Never had a bad experience. Service worth making the extra drive for . Until today.... I have never in my almost 29 years of life met a person so ride and disrespectful. I came in to purchase and extended warranty for my car . This gentleman first informed me that I could not purchase it there and I needed to go back whatever I purchased mg car. Despite me telling him I had already spoken with someone about this. Long story short even when he was informed by a manager that he was incorrect he argued with me that he wasn't . He at one point even raised his voice . Then when I asked for an apology he looked at me like I was trash and rolled his eyes and made a comment to the manager who corrected him. So of course I went to the general manager . Well the general manager repeatedly apologized stating the gentleman had only been there 2 months . That wasn't sufficient though I felt this gentleman needed to come in and apologize . So he brought the gentleman in and he still refused to apologize. He wouldn't even look at me , he looked around me, kept sipping on his coffee and acted like myself or husband were a speck of dirt on the floor. With his hand propped up against the wall looking beyond us. I pointed this out to the general manager who responded well we don't know what kind of morning someone may have had. As if that is my issues as the consumer. The gentleman never apologized , he never made eye contact, and just stood there as if we were beneath him . And although the general manager was nice, he made that irrelevant by justifying the actions of this employee . Who had no working knowledge of what services were offered regarding warranties , poor customer service , and blatant disrespect . Even when this was expressed from my observation and with what the salesman demonstrated right in front of him he still excused his actions and wanted us to be understanding. All it takes is one bad experience . All he had to do was apologize for just being rude . Not even for his lack of knowledge, just for his rudeness and it would have made all the difference.

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    February 13, 2018

    They offered us a $40.00 amazon gift card if we took a test drive, they said it would be emailed to us. We have not received it, I do not think they are... going to send it to us.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, I regret to learn that you didn't have a five-star experience. Please contact me at your earliest convenience to discuss this further. Best ...regards, Brandon Tarleton General Manager btarleton@fivestaronline.net

  • 5.0 out of 5
    September 4, 2017

    Chris Saunders assisted me in making a wonderful purchase of a NEW 2017 Sonata..I enjoyed my overall visit ...I got the Vehicle I wanted at the price I... wanted and am very pleased with my experience at Five Star Hyundai Macon...I will send friends and Family to Chris and Five Star and highly recommend visiting them if others are shopping for a vehicle....Thanks to Chris. Marilyn...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank, Marilyn, for the five-star rating and great review! We appreciate your feedback on Chris Saunders, and we are glad you were able to purchase yo...u new car at the price you wanted, and with a great experience. We value our customers, and we hope to see you soon!

  • 5.0 out of 5
    November 5, 2016

    had wonderful service felt like I was at home during the process with Chris brown. such a great sales rep

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Angelica! It's our goal to treat our customers like family, so we're very happy to hear that Chris could help you feel welcome. Thank you for the ...five-star review!

View More Reviews