INFINITI of Van Nuys Hours
Van Nuys INFINITI was built with one mission-Provide amenities to guarantee customer satisfaction before, during and aft
er the sale of our great INFINITI vehicles. At Van Nuys INFINITI, we believe in integrity and giving the customer a good value for their hard earned money. Stop by and give us a chance to share our experience and INFINITI inventory with you in a no hassle, state of the art environment.
"Experience the difference today!"
Oil, Filter Change
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I pursues a 2014 Dodge Charger here and a week I had a problem with fuel pump and then I got 2 tickets on mail 1 it was a street cleaning ticket 2 a no... stoping at stop sing foto ticket with a total different car on picture my car is a blue 2014 Dodge Charger 4 doors and the one on picture is a black 2014 doge 2 doors car so I whent to Infiniti dealer they Didn???t help me fix there problem because this other guy driving this other vehicle had the license plates under my name and getting tickets here and there so I went to the place where he got the first ticket for street cleaning And guess wath I found the same car there with those plates and a paper on windshield with the Infiniti logo so I went back to dealer and they print out the pictures of plates and the hole vehicle the vin number and they told me that they were going to fix the problem but all that was a not true because till today 5/23/18 they haven???t done anything and this was 2 month ago and then the engine ligth came on the dashboard so I took it back and they told me that it will be better if I take it specially to the dodge dealer of van nuys so I took it and they told me that it was the oil pressure switch and that my warranty won???t cover but I had pay $3,500 for a extended warranty at Infiniti and $1,000 warranty for oil change services and none of that the dodge told me it Doesn???t cover and I know this car is still under the manufacture warranty still so I also had to pay for 4 days of a rental all in total I pay $699 and still the Infiniti haven???t help me at all so I did a bad review for Infiniti and then Barry Wishengrad Repply on the bad review and told that to call Ronald lazo and that they were going to fix all this problem so I can be a happy customer again so I call Ronald Lazo and no answer I call 2 to 3 times no answer I left him a boisemassege never receive a call from him till now5/23/18 am very disappointed with all this I will never recommend anybody to come to this dealer there all lairs DONT FALL FOR IT THEY DONT HELP YOU WITH ANY PROBLEM EVEN IF THERE THE ONE THAT MADE THE MISTAKE SO AM THINKING OF GETTING MY MONEY BACK ON THE STENDED WARRANTY.
I brought my car in for service and the service was not performed correctly. I had to bring my car back into the dealership. I had asked for a loaner... car and was not given one. Today, while I was present at the dealership, I spoke with Ronald the service manager. He was not responsive and had a piss poor attitude. At this service dealership, you are not treated well. I bought a Infinity and would like some customer service. Definitely would never purchase a Infinity. Lexus here I come!
They best car shopping experience I have ever had. The Finance Manager, Vick is a true professional and offers excellent customer service. Also, Kenny... the sales person who helped with the purchase is very pleasant with good customer service skills. Very happy with my purchase! Thanks again And I always used to drive BMWs.
Hi Oleg , Thank your for taking the time to write this excellent review , we are glad to hear how Professional Vick and kenny were , customers satisfa...ction have always been our first priority at Infiniti of Van Nuys . Thanks and enjoy your New car Imad Faraj Internet Director Infiniti of Van Nuys
Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone... that ask.
Excellent service from Resty - he discussed everything with me and gave guidance on what would be necessary for my next service. If Resty is not available... I can always depend on David Gonzales
Buyer beware of the bait and switch games played here. I thought those days were over at car dealers but not here. I had the salesman confirm the pricing... multiple times and then in writing. After realizing it sounded to good to be true I finally got a manager to admit it was not the real price and they could not honor it. There are plenty of other honest infinity dealers to choose from. This is not one of them.
I've been doing business with this dealership since 2003, and have always had great service. My latest experience with my 2007 G35 was positive as well.... My service person is David Gonzales, who has always been there for me, making sure that the proper services were performed. My latest introduction to the staff was Jonathan Ong, who could not have been more professional.
I went into the dealership for my first oil change. It turned out that there were also some majors items that needed to be replaced. If it wasn't for Eric... and the team, there could have been some major work needed in the future that might have not been covered by warranty. Not only was my oil change complimentary, but the major items were replaced replaced for free since they were under the terms of my warranty. I was extremely satisfied with the customer service and level of professionalism. I definitely recommend this dealership for service.
Came in to test drive the Q50 and was introduced to Arg A. To summarize my whole experience, all I can say is that he made this the best, most fun, and... easiest car buying experience. He is a man that is true to his word. If he can get it done for you, he will. Juan, his manager, also a great great guy. I have no hesitation about referring these two guys to my friends and family or coming back and getting another car from them :) It's all about trust, I trusted he was getting me the best deal and he did just that. I'm totally happy with my car
Took my car in for an oil change, but it ended up to be much more. When I purchased the car I asked for the longest warranty I could get, and thank god... I did. May things were in need of repair but no problem. Eric paid attention to the warranty and my car was fixed.