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Reviews

Average Ratings

4.9
35 lifetime reviews.
  • great service

    Great place with a professional team that focus on quality

    Dealer Response

    Thank you for the review Nilson!


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    Great place with a professional team that focus on quality

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the review Nilson!


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  • All-around great experience

    We can't say enough about how great the shopping and purchasing experience was with Mastria, and especially with Dereck. They really showed the di...

    Dealer Response

    Thank you so much for sharing your experience with us! We are so happy the guys at Mazda were able to help you into your Mazda3 and helped you thr...


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    We can't say enough about how great the shopping and purchasing experience was with Mastria, and especially with Dereck. They really showed the difference between shopping with Mastria and other dealers! After researching a new Mazda3 GT with Mastria with another dealer in Metro West, we were actually leaning toward the dealer in Metro West (they had the color we wanted most), but after three days of emailed questions, delays and impersonal attitude, we gave up on their internet sales dept. On the Mastria website, I negotiated a price with Pedro over their online chat, set up an appointment to come in, drive the car we were purchasing, and do the paperwork. No stress, no pressure, and the price we were looking for! When we went to the showroom, and our trade was appraised, Dereck found that the dealer who had sold it to us (which was NOT Mastria) had broken the law, and not disclosed frame damage to the vehicle – which made our trade worth next to nothing. We were disappointed, but what could we do? Dereck, on the other hand, kept going after we went home – he found a buyer for the trade who would pay double what Mazda was able to approve. Still not a ton of money, but it was the idea that Dereck kept thinking about it, after we had agreed to the low trade value and went home, that really impressed us. He and his supervisors Jon & Barry put their heads together and found us a better option. If you really want a dealership that *does* go above and beyond, go to Mastria Mazda. We'll be telling our friends, and anyone else who will listen!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your experience with us! We are so happy the guys at Mazda were able to help you into your Mazda3 and helped you through some obstacles. We truly appreciate your recommendations and if you need anything else in the future please do not hesitate to call! In the meantime, happy driving! :)


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  • GREAT EXPERIENCE!

    Dereck was my salesman, and he immediately made me feel comfortable and confident that I was at the right dealership! I was given great pricing, ...

    Dealer Response

    Thank you for the kind words Shanna! We are happy Dereck was able to help you out with your vehicle purchase :)


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    Dereck was my salesman, and he immediately made me feel comfortable and confident that I was at the right dealership! I was given great pricing, and the entire process was super easy!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words Shanna! We are happy Dereck was able to help you out with your vehicle purchase :)


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  • Great customer service!

    I don't usually write reviews but I was extremely satisfied with the service I was given when purchasing my CX-5. Ricardo demonstrated great knowl...


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    I don't usually write reviews but I was extremely satisfied with the service I was given when purchasing my CX-5. Ricardo demonstrated great knowledge in this particular vehicle and was super helpful when it was time to purchase it. Overall, I was satisfied with the service given to me!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bait and switch with the price at Mastria GMC

    I wasn't pleased with the fact that the price online was not the price offered to me when I test drove the car. I showed the salesman on cars.com ...


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    I wasn't pleased with the fact that the price online was not the price offered to me when I test drove the car. I showed the salesman on cars.com the price and it never mentioned a rebate/discount incentive or asterisk next to the price. Soon after I mentioned this negotiations were stopped which I was very surprised about. I was very disappointed with my experience with Mastria GMC.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Great experience with Rob!

    We went in this Saturday to test drive a CX-5. My husband purchased his car from this dealership 4 years ago and had a great experience, so this i...


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    We went in this Saturday to test drive a CX-5. My husband purchased his car from this dealership 4 years ago and had a great experience, so this is why we chose them again. Rob immediately greeted us and was really personable and friendly. He was able to take us on a test drive and also evaluate my car for the trade in. The process was quick and seamless. Although we did not in the end go with the car, we had a wonderful experience while we were there. If we were to purchase another new car, we would return here without hesitation.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • New Car Purchase/Sales Person

    Ricardo Dordete was the sales person. He was very thorough with the showing, very knowledgeable, and was very patient. The process was very smooth...


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    Ricardo Dordete was the sales person. He was very thorough with the showing, very knowledgeable, and was very patient. The process was very smooth. I would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience all around!

    Ricardo was friendly, knowledgeable and helpful. Treated me fairly during negotiations. Overall very happy with the purchase and the experience!


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    Ricardo was friendly, knowledgeable and helpful. Treated me fairly during negotiations. Overall very happy with the purchase and the experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent customer service!!!!

    Excellent customer service from Ricardo. Very happy with my purchase.


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    Excellent customer service from Ricardo. Very happy with my purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great car buying experience!

    Was in the market for a Mazda Miata. Had gone to several dealers with a specific price in mind. Other dealers really did not seem to want my busin...


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    Was in the market for a Mazda Miata. Had gone to several dealers with a specific price in mind. Other dealers really did not seem to want my business or help me with different options. Ricardo Dordette really worked with me and helped to get the car that I really wanted for exactly the price that I wanted to pay! I would definitely buy from them again! Thank you!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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