AutoNation Alfa Romeo Stevens Creek & AutoNation Maserati Stevens Creek

2.5 out of 5 2.5

Reviews

2.5 out of 5 2.5
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    July 24, 2019

    The Sales Manager and his team were genuinely interested in working with me as a customer and we were able to close a deal to our mutual best interest.... A very pleasant experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to leave us a response, James! Drive safe, and we'll see you on the road. Safe travels!

  • 1.0 out of 5
    July 19, 2019

    I took the appointment for oil change a day before on the phone. When I went to get the oil change. The guy was not courteous, no greeting, just said you... need to have some routine service done which was going to cost me another $1200 more. When I asked him why I was not told this yesterday on the phone when I was making appointment, he started making excuses. When I told him that my husband is traveling and I can?t reach him, I snatched the papers from my lap and gave me the other paper which just had a oil change request and told me if I don?t get the service done and something happened to the car Maserati is not responsible. I also said as soon I talk to my husband I will call him to get the service done. He said if I don?t agree to do it now, they won?t do it later in the day. I thought dealers are suppose to help customers have their car run smooth but it seems like with them either say yes now when you are giving your car or it is not going to happen. I felt bullied by the service department. Please don?t to go to Maserati of Stevens Creek.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you very much for sharing these comments, Manish. Our General Manager would like to help turn your experience around. If you're willing, please ...contact our GM at (888) 202-8424 to discuss what we can do to help.

  • January 5, 2016

    I would recommend this dealership any time. We had an excellent experience from the sales rep Mr Fletcher to the general manager PJ. They worked with... us were very friendly professional and helpful. Awesome customer service. Im beyond happy with my purchase and the whole experience in general.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Geinny! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team ...was able to provide you with great guidance and knowledgeable expertise. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

  • 2.0 out of 5
    October 17, 2017

    I purchased a used Maserati here partially due to the 90 day Automation warranty they provide. It turns out this warranty turns out to be a bit of a scam.... They charge you high rates to diagnose the issue ($760 in my case) and then the warranty company comes up with various reasons not to cover the issue (we cover door actuators, not door latches, etc.) Then they charge you large fees to complete the repairs. Customer service is poor overall as well. I would avoid.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 31, 2017

    Excellent Customer Service!!! Very Friendly sales people...No Pressure to buy. Great Experience

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    July 31, 2017

    All dealers are very professional and nice. it 's very good place to buying a new and used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 29, 2017

    Shawn and Kamal were very profesional and courteous. Did a great job of expediting our purchase of Metris van.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 13, 2017

    No pain at all. Very pleasant and friendly salesperson and Manager. Very happy with the experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 7, 2017

    My experience as Maserati of Stevens Creek, was great. I am very happy with my new 2017 Maserati Ghibli that I am now leasing. They have some excellent... lease specials available that are very reasonably priced. If you have ever thought of owning and/or leasing a Maserati now is your chance! If you're in the market for a new luxury car don't think that think that purchasing a Maserati is out of reach. Their finance department worked with me and got me a great deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 21, 2017

    Great purchasing experience. I would recommend this dealer to my friend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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