Jaguar Land Rover Reno

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 24, 2020

    Wonderful experience, quick and easy! Mark and DeAnn were fabulous! Very happy with my car buying experience they both made it very easy and somewhat... painless :)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 20, 2020

    Grace Bayliss Was a great sales woman no pressure at all and she got the job done fast. I would definitely recommend a friend to go see her and buy a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 18, 2020

    I was visiting Tahoe for a 1-week vacation driving about 500 miles from Orange County. Halfway on my way to the mountains my Land Rover Velar started to... lose power and I decided to pull it over. When I did that, the engine didn't want to start. After a few tentative attempts, it started and I made Tahoe but with a "check the engine" lamp in my dash. I left a message on Sunday to JLR Reno to check if there were any openings on Monday so they could see my vehicle. Promptly on Monday at 7:30 a.m. I got a call from Michael Troedel saying they were full for the week, but they could happily do a diagnosis so I could have more peace of mind during my stay and drive safely back home. I got there at 9:30 a.m. and Mike immediately greeted me with cold water, took the car for diagnosis and paid me a Lyft ride to a nearby Enterprise where I had a rental with a discounted rate arranged by him waiting for me as they were running out of loaners. I spent some hours having lunch and visiting downtown Reno and when I got back to JLR around 3 p.m., they not only identified the problem but also fixed it. What could have ruined my vacation was handled same day by Mike and the JLR Reno service team in matter of 6 hours! Just impressive. Mike is really true to Land Rover's values and I could not express enough my gratitude for what he did to me and my family. That's what I call customer-centered service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 15, 2020

    Very professional experience. Would recommend to all. Purchased a new Range Rover. The dealership obtained the car from another state and made the process... smooth and timely.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 4, 2020

    Mark was very honest and helpful from the beginning and easy to work with. I thought I was after a lease but he found a beautiful 2017 XE I have fallen... in love with. He and Dee Ann made the whole process fast and smooth. The GM has been helpful making sure my car is in top shape.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 3, 2020

    DeAnn the finance manager is the best around! Grace (sales) is fantastic! Great experience all around. Met the GM, also great. Very professional and genuine... people.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 28, 2020

    The Staff was awesome. Everyone that we encountered was friendly and very knowledgeable. We’ll definitely be recommending them. Thanks again for a great... buying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 27, 2020

    My 25-year-old Jaguar needed major work. Sean and Joel did a terrific job, and kept me informed along the way. I was very satisfied with the work that... was done. Thank you! RICH

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 14, 2020

    Phil and Sean were both super helpful in identifying the problems with my car as well as how to go about getting them covered by warranty. Solid guys.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 17, 2020

    Could not be happier with the staff and their performance. Phil Shreves takes care of my car but I will talk to him the next time I buy a car from Landrover/Jaguar

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    Does recommend this dealer
    Came in for service or repair
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