Dean Team Volkswagen Subaru of Ballwin

Reviews

Average Ratings

4.9
1981 lifetime reviews. Includes reviews of Dean Team Volkswagen Subaru of Ballwin from DealerRater.com
  • Carl was a first class salemen, no pressure, and knowledge.
    November 16, 2017

    It was a pleasure buying a car from Carl. The only problem we had was the sales manager. Carl was doing just fine and then the sales manager cam...


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    It was a pleasure buying a car from Carl. The only problem we had was the sales manager. Carl was doing just fine and then the sales manager came out to close the deal wearing shorts. Total not professsional All the salesman in the show room were wearing slacks and a golf shirt (properly dressed). To us the ownership who allows this kind of dress code from management leaves a lot to be desired. TOTALY CLASSLES.

    Does recommend this dealer

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  • Painless!
    November 14, 2017

    I purchased a used car from Carl. He worked with my busy schedule and I got exactly what I wanted. Overall a pleasant, quick and painless experi...

    Dean Team Subaru Volkswagen

    Thank you for your great review, and your business!


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    I purchased a used car from Carl. He worked with my busy schedule and I got exactly what I wanted. Overall a pleasant, quick and painless experience!

    Does recommend this dealer
    Dean Team Subaru Volkswagen

    Thank you for your great review, and your business!


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  • Great Experience
    November 13, 2017

    Wes worked our deal very quickly and efficiently. He had us out very quickly. We would recommend him to anyone interested in a vehicle purchase.

    Dean Team Subaru Volkswagen

    Thank you for your review, and your business!


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    Wes worked our deal very quickly and efficiently. He had us out very quickly. We would recommend him to anyone interested in a vehicle purchase.

    Does recommend this dealer
    Dean Team Subaru Volkswagen

    Thank you for your review, and your business!


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  • I'll buy again with John Ostlund, but never with Dean Team
    November 9, 2017

    John Ostlund was friendly, made himself always available, very knowledgeable and above all honest and straightforward. John was not your typical ...


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    John Ostlund was friendly, made himself always available, very knowledgeable and above all honest and straightforward. John was not your typical pushy salesman and was trustworthy and I highly recommend him to anyone for their purchase. Due to my prior experience at the Dean Team Volkswagen Kirkwood location, I will never do any business with the Dean Team or their affiliates. Everyone I worked with at the Dean Team Subaru dealership was friendly and helpful, the total opposite of the Kirkwood location. My wife and I were sold a manufacture buyback "LEMON" which the Dean Team Kirkwood location fraudulently did not disclose to use at the time of sale. When I talked to them about this issue I was only met with hostility and confrontation and a total lack of accountability for their misdoing. The Dean Team Subaru location was helpful in starting to resolve the issue, and it is unfortunate that they are affiliated with the group of crooks at the Kirkwood Volkswagen location.

    Does recommend this dealer

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  • Great experience
    November 8, 2017

    Richard Gotsch helped me get a fantastic deal on the Subaru Legacy I wanted. He also thoroughly explained all the safety features and highlighte...

    Dean Team Subaru Volkswagen

    Thank you for the great review, and your business!


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    Richard Gotsch helped me get a fantastic deal on the Subaru Legacy I wanted. He also thoroughly explained all the safety features and highlighted the overall quality of my Subaru vehicle. That's why I bought a Subaru instead of another vehicle.

    Does recommend this dealer
    Dean Team Subaru Volkswagen

    Thank you for the great review, and your business!


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  • Great
    October 30, 2017

    Jason was fantastic! He went above and beyond to make sure my experience was smooth. I was given a couple of special discounts that I am appreciat...

    Dean Team Subaru Volkswagen

    Thank you for the review and your business. We do strive to provide a 5 star experience for every customer. If there was something we could have d...


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    Jason was fantastic! He went above and beyond to make sure my experience was smooth. I was given a couple of special discounts that I am appreciate for.

    Does recommend this dealer
    Dean Team Subaru Volkswagen

    Thank you for the review and your business. We do strive to provide a 5 star experience for every customer. If there was something we could have done differently to have earned a 5 star rating, please let us know.


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  • Outstanding customer service with a high level of respect
    October 29, 2017

    The Dean Team's outstanding team of Carl Schaeffer (sales) and Dustin Westhoff (finance) have made the process of owning a fourth Subaru quick and...

    Dean Team Subaru Volkswagen

    Thank you Allison for the great review, and your business!


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    The Dean Team's outstanding team of Carl Schaeffer (sales) and Dustin Westhoff (finance) have made the process of owning a fourth Subaru quick and smooth. Carl listens carefully to customers and has a extraordinary ability to find the right vehicle at the right price. The handoff to finance is seamless, with this team. Dustin Westhoff is the finance expert who explains the financing process clearly. Together, they deliver outstanding customer service and treat customers with a high level of respect.

    Does recommend this dealer
    Dean Team Subaru Volkswagen

    Thank you Allison for the great review, and your business!


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  • Paul Bierman went to bat for me
    October 28, 2017

    Paul and Dustin worked very hard to get me a deal and into the car that i wanted Paul keep in touch and guided me through the whole process from t...

    Dean Team Subaru Volkswagen

    Thank you Kevin for the great review, and your business!


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    Paul and Dustin worked very hard to get me a deal and into the car that i wanted Paul keep in touch and guided me through the whole process from the beginning to the end and he didn't let me down and Dustin worked very hard in getting me the best deal possible

    Does recommend this dealer
    Dean Team Subaru Volkswagen

    Thank you Kevin for the great review, and your business!


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  • Great to deal with!
    October 27, 2017

    My sales man Jason Moore was great to deal with, this is the second car I have purchased from him, he is truly an amazing car salesman, if you go ...

    Dean Team Subaru Volkswagen

    Thank you for the great review and your business!


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    My sales man Jason Moore was great to deal with, this is the second car I have purchased from him, he is truly an amazing car salesman, if you go to the Dean Team forget all other salesman and ask for Jason Moore you won???t be dissapointed

    Does recommend this dealer
    Dean Team Subaru Volkswagen

    Thank you for the great review and your business!


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  • Helpful and friendly!
    October 27, 2017

    The last time I went car shopping, the man who helped me acted as if I was wasting his time. At another shop, the sales person was so busy he lef...

    Dean Team Subaru Volkswagen

    Thank you for the great review, and your business!


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    The last time I went car shopping, the man who helped me acted as if I was wasting his time. At another shop, the sales person was so busy he left me sitting unattended for long stretches of time. My visit to the Dean Team today blew those other guys out of the water! Jason was so helpful and attentive, worked with me and answered all of my questions. My finance experience was also smooth and easy. I am a happy customer and love my new ride!

    Does recommend this dealer
    Dean Team Subaru Volkswagen

    Thank you for the great review, and your business!


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