Premier Mazda of Kansas City

Reviews

Average Ratings

4.6
308 lifetime reviews. Includes reviews of Premier Mazda of Kansas City from DealerRater.com
  • Great Experience!

    I recently purchased a Mazda C-X5 and had a great car buying experience. I found one I liked on cars.com, requested a test drive and when I got th...

    Dealer Response

    Hi Carly! We are so happy we were able to make this a great experience! It's always a pleasure! Thank you very much!


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    I recently purchased a Mazda C-X5 and had a great car buying experience. I found one I liked on cars.com, requested a test drive and when I got there they had a sign with my name on it. I wasn't 100% expecting to buy a car that day, but they worked with us and gave us a great price. I would definitely recommend Premier Mazda to a friend.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Carly! We are so happy we were able to make this a great experience! It's always a pleasure! Thank you very much!


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  • Exceptional experience!
    September 21, 2017

    Premier Mazda in KC Mo is a wonderful dealership. Made my Mazda purchase easy! The entire team is professional beyond words! Highly recommend t...


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    Premier Mazda in KC Mo is a wonderful dealership. Made my Mazda purchase easy! The entire team is professional beyond words! Highly recommend to all!!

    Does recommend this dealer

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  • Love the Car, love the service
    September 13, 2017

    Never thought I would trade for a Mazda , however the new retractable MX5 is a great joy to drive. Its like a skateboard with sound. Just don't...


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    Never thought I would trade for a Mazda , however the new retractable MX5 is a great joy to drive. Its like a skateboard with sound. Just don't try and pack a lot on long trips. Enjoy,

    Does recommend this dealer
    Came in for service or repair

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  • Superb Dealership
    September 9, 2017

    I use Premier Mazda KC for all my device needs. Stellar customer device, knowledge, great all around staff, NO other Mazda dealer in KC will get ...


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    I use Premier Mazda KC for all my device needs. Stellar customer device, knowledge, great all around staff, NO other Mazda dealer in KC will get my business! I highly recommend this dealer!

    Does recommend this dealer
    Came in for service or repair

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  • Service Experience
    September 9, 2017

    I hesitate to turn to a dealer to fix My vehicle but in this recent situation, they did a fine job. I especially appreciate Skylar Schallenberg's ...


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    I hesitate to turn to a dealer to fix My vehicle but in this recent situation, they did a fine job. I especially appreciate Skylar Schallenberg's professionalism. Thank you for the refreshing experience, Skylar!

    Does recommend this dealer
    Came in for service or repair

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  • Another great experience
    August 31, 2017

    Have had four great experiences so far at Premier Mazda of KC. The first was the initial purchase back in April, followed by service on my wife's...


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    Have had four great experiences so far at Premier Mazda of KC. The first was the initial purchase back in April, followed by service on my wife's CX-9 where they went above and beyond, and then a recent service on both of our Mazdas. So far, the only dealership I would recommend!

    Does recommend this dealer
    Came in for service or repair

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  • Great experience
    August 20, 2017

    Sales person was a straight shooter, and did not pressure us into anything. He contacted me during the process, to advise of incentives before we ...

    Premier Mazda

    MarkR - Thanks so much for your 5 star rating and feedback on your "Premier" experience. We appreciate your business and look forward to seeing yo...


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    Sales person was a straight shooter, and did not pressure us into anything. He contacted me during the process, to advise of incentives before we were able to purchase. I will buy from Premier Mazda again.

    Does recommend this dealer
    Premier Mazda

    MarkR - Thanks so much for your 5 star rating and feedback on your "Premier" experience. We appreciate your business and look forward to seeing you in our Service Department in the future! Don't forget to stop by anytime to get your new ride washed FREE of charge! Until then...Enjoy the ride!


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  • Oil change tire rotation
    August 18, 2017

    Premier is just that premier in all ways Lisa Graham is friendly and smiles and makes you fill like family Waiting for service to complete I enj...


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    Premier is just that premier in all ways Lisa Graham is friendly and smiles and makes you fill like family Waiting for service to complete I enjoyed just talking with her and learning new stuff about my car

    Does recommend this dealer
    Came in for service or repair

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  • "There is nothing we can do!"
    June 1, 2017

    Had to take in my newly purchased preowned BMW X5 to be inspected as we immediately noticed a slight oil leak. The Service Department was friendl...


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    Had to take in my newly purchased preowned BMW X5 to be inspected as we immediately noticed a slight oil leak. The Service Department was friendly and great, but when I had to speak to the original sales people, things changed. We had possession of the car for only 4 weeks, little driving and only one fuel purchase. The inspection showed it needed a new oil pan gasket that they are unwilling to fix for us. We are adamant that they new of the leak, but did not disclose it at time of sale. We wanted to take it to KC AutoSport in Kansas for inspection before our purchase, but they threw in a 3 month warranty to save us time and money. Long story short...the only thing they said and repeated over and over was that "there is nothing we can do"...meaning there is nothing they will do. That was unacceptable! The Financial Manager was extremely rude the entire time. I asked for the GM's name and number and he refused to give it to me. He said that was private information. His name is Tim Smith and I had to ask for it over and over. . Still waiting for a follow up call. They hid the disclaimer of the oil leak, showed an unprofessional and rude attitude. They got the car sold...end of their responsibility apparently...No customer care!

    Does not recommend this dealer
    Came in for service or repair

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  • No integrity whatsoever...Bypass this dealer
    May 31, 2017

    Purchased a pre-owned late model BMW X5...with a 3 month warranty covering engine, transmission and any parts involved in moving vehicle....1 week...

    Premier Mazda

    Thanks for your review. We are sorry we could not earn 5 stars in this case. On the day you were in the store our General Manager was not in the s...


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    Purchased a pre-owned late model BMW X5...with a 3 month warranty covering engine, transmission and any parts involved in moving vehicle....1 week after purchase we notice oil leaking...sales guy and finance guy claim immunity even though the purchase included the warranty...then they won't let us talk to the GM sitting in the office next door. Blocking the customer from talking to the decision maker?!?! Steer clear from this dealership, no integrity whatsoever.

    Does not recommend this dealer
    Premier Mazda

    Thanks for your review. We are sorry we could not earn 5 stars in this case. On the day you were in the store our General Manager was not in the store. He is happy to take your call or visit if you still need further assistance. Most basic warranties given on used vehicles do not cover oil leaks - this was the case with this vehicle. The customer was offered to take additional coverage on the vehicle which was declined in the finance office...We also informed customer that repairs to German vehicles with nearly 100K miles are pricey to which the response was still no we don't want the additional coverage.


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