Honda Cars of Rockwall

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
135 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 29, 2020

    After receiving a verbal sales assualt that lasted over 4 hours, my wife and I finally caved to this "amazing" Vehicle Warranty Protection Plan. We were... told and even promised over 10 times between the sales guy and the finance manager that the protection plan included EVERYTHING. He overpitched door dings and tires. Even was as bold to tell us, " just take a knife or pick to your tires every 2 years so you get them replaced for free. Well, fast forward 1 year from purchase and my wife hits an object in the road one night. Take the car in the next day with a blown tire just to be fed a line of BS The " new" finance manager came out to tell us that 'Oh, the plan covers everything EXCEPT tires. Oh how frickin convenient !! We all know just how dishonest ALL car dealerships are. Beware of Rockwall Honda

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Epton, first I am sorry for any trouble we may have caused. Your tires should have some level of coverage on them and I would like to pull your f...ile and see if I could assist or provide resolution for you. Please contact me at 469-402-3900 or johnfrazier@lithia.com - John Frazier - General Manager

  • 5.0 out of 5
    July 3, 2020

    Purchasing our new CRV from Rockwall Honda was quite easy. The finance guy we dealt with wasn’t overly pleasant but that didn’t ruin the experience for... us. If you’re looking for a fair deal then I would recommend these guys. Ask for Justin on the sales side of it.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 15, 2019

    Great buying experience Ivan Mendoza was my salesman and he just made it feel like I was apart of family and it was just amazing

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We love that you felt like a part of our family! We strive to make sure our customers feel right at home!! Thank you so much and we look forward to he...lp you in the future!

  • 1.0 out of 5
    February 20, 2020

    I bought Honda insight Hybrid EV, I was losing consciousness in the car, changed car to Honda Accord, they cheated, robbed and taken advantage of being... senior and a woman. They made a deal on one paper and took signature on papers where they changed all amounts. Every step they lied. Today I called and they lied more. Honda needs prayer. All salespeople at this place need prayers. Too much to lose at this place. Do not believe them. Will not deal with these people ever again. Only God can fix them since they have a mastermind to lie and deceive. Unbelievable. Never met this type of people in my life. Feel sorry for them. Pray for this place.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    September 26, 2019

    I bought a 2014 Jeep Wrangler and a 2014 Honda CRV for a total of over $50K. the sales people were nice and promised free car detail for life, they told... us they do 50 point inspections on their vehicles before they are put out for sale, there were minor things like a rear wiper missing, on the jeep, fresh crack ON THE WINDSHIELD, a scratch on the paint, cruise control did not work all the time, all was fixed except for the cruise, I was told each time they keep the vehicle over night I would get a loaner, I took the jeep to have the cruise fixed, I left it over night, did not get a loaner, each day I would call to check if it was fixed another person answered they all said let me check on it, will call you in a minute, they never call back, they have a system to where you never get the same person on the phone, after 5 days they wanted to keep the jeep over night again, I said NO you had 5 days you did not fix it what makes you believe you can fix it in one more day, they told us the mechanic drives the jeep 1-2 miles to make the cruise not work so they can pinpoint the problem, come to find out the jeep was filthy the inside smelled like dead rat, empty cup of coffee on the floor, the mechanic admitted to me to taking it to Greenville, I asked him why was my gas tank less then half full? he smiled . there was black coming off the steering I suppose it was grease, the service was the worst ever, I am 75 years old have driven many cars in my life, never have I been treated this bad and lied that the fuse of the cruise was replaced, I asked why? the fuse does not determine why the cruise works some times and don't in other, that is a lie, the mechanics admitted they do not know how to fix the problem and I should take it over to the Dodge place, at this time I wold not recommend anyone to service at this dealership, the best man they have there is Rusty but he was out

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 20, 2019

    A simple oil change visit became a major engine repair. Inexperienced amateur technician over toque the oil drain plug and cracked the oil pan and caused... an oil leak. Honda of Rockwall refused to take responsibility. Totally lied and blame prior oil change occurred damage and not admitting that they were at fault. Prepare for this dealer to cause damage and make a profit for there mistakes and not be accountable.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 3.0 out of 5
    September 10, 2019

    Very friendly staff, clean facility, but service department wait is too long. My 1.5 to 2 hour wait turned into a 4 hour wait! If you are purchasing a... vehicle from here be weary that you might be in the same shoes. From two previous dealerships I have purchased from I have never had to wait this long to check an oil leak without follow-ups.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 23, 2019

    Don't waste your time here. After seeing google ratings i had gone to this place. I met with a wonderful sales person - Aaron House - he was kind, helpful... and very professional and courteous. Would love to work with him any day. But the finance was horrible - they started to make up stories to sell their extended warranty packages - when i refused the price came down from $3500 to $1300 for the "premium" package. I still refused, they told me that the Honda bumper to bumper warranty doesn't cover a lot of things but their warranty would !! I still refused (having wasted money on such extended warranty plans in the past, i was determined not to make same mistake again). The guy told me the car tracker was free for first three years only(without this warranty), whereas it was discussed already this was included lifetime in the price agreed upon. The things came to a stalemate. I finally decided to walk out. My Advice - save yourself the pain - better go to some good dealership like Honda of Denton or Huggins Honda. Don't waste your time here.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 7, 2019

    They were willing to get the payments I wanted. I was able to get a civic instead of a fit. I will recommend the dealer to my family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the recommendation! Please let us know if you need anything in the future!

  • 5.0 out of 5
    March 2, 2019

    I came into the dealership and I was greeted by Glenn Pate, I told him what I was looking for, however he suggested I should buy the Honda Accord, he showed... me a black Honda Accord and I test drove the vehicle and fell in love with it. I bought the Honda Accord, Glenn did a excellent job, he's a excellent salesman. Shout out to Glenn.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! Thank you so much for the kinds words! We know Glenn is a huge asset to the company and we are happy to have him! Please let us know if you need ...anything in the future!

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