Tom's Auto Sales West

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    October 30, 2019

    Joe bisignano is a good salesman. He took care of the repairs that needed done after my purchase. Credit application was easy and expedient. Facility was... clean and organized.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 23, 2019

    They were so helpful and so polite and was willing to assist me in all my stressful wants of a used or new vehicle. I can't wait to go back and pick out... the beauty I want..

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 19, 2018

    The sales staff were friendly, the vehicle matched the description, the staff gave us a copy of the vehicle history, and allowed us multiple test drives.... I was well satisfied with their service. The vehicle was very clean.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 21, 2019

    Joe is awesome, made the experience perfect and really smooth, explained everything, really down to earth and easy to understand. definitely the go to... guy for toms auto sales West.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 21, 2019

    Everyone was very helpful, Matt, who we assumed was the manager, seemed to have a great team. He seemed to trust his team to do a good job and that they... also respected what he had to contribute. Looking forward to coming back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    August 4, 2019

    Joe Bisignano is the xxxxxx who manages this lot of overpriced cars and his salesmen don’t like to “play these games” (negotiate on the over-priced vehicles... on their lot). The truck I was looking at was priced in at the high end of blue book value with paint chipping off all of the wheel wells, paint missing and rust below the drivers door and an over-zealous undercoating job. (the black undercoating was all over the red paint of the vehicle around the wheel wells, looks like whoever did that job might have had a few drinks beforehand!) The AC compressor was ticking like a time bomb, but they were unwilling to come down from the high end of blue book value! Avoid this place if you value your money.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    May 1, 2019

    I was able to work with Matthew at this dealership. After doing my due diligence and visiting what seemed to be an endless number of central Iowa car... lots, the Merle Hay location seemed to have the least amount of "junk" out of everyone...so many other lots, trying to sell cars with big patches of rust, torn seats, etc. I felt the end pricing was fair, but that I was getting the best overall value. The bulb was burned out on the turn signal, they were good to replace it after the sale was finalized even though it was an "as is" sale. Overall, I am satisfied with my purchase and would not hesitate to refer my friends and family to Tom's.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 24, 2019

    The salesman was very helpful they did not pressure me into buying a vehicle that was not the correct fit for me I am a repeat customer this is the 3rd... vehicle I have purchased from Tom’s auto sales they were very helpful in helping me decide which vehicle would be the correct fit for me very knowledgeable on the options of the vehicle they want to help u find a quality vehicle

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 17, 2018

    Very easy to work with, Adam was awesome very knowledgeable, friendly and patient with us. He was such a delight to work with! Thank you! We feel really... good with the car my son drive off with!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 16, 2018

    Went to look at a car. We were denied a test drive of a vehicle because they did not think we could afford it. It is not good to judge a book by its cover.... We have enough in savings we could buy that car with cash right now, but do they know that? Nope, because they judged us before even really talking to us. We are also looking to buy an inexpensive car for our daughter who is 16. They lost that sale also, even if they have the car she wants at a great price. They are not getting my business or referrals. The salesman was nice. I am referring to the manager because the salesman went inside to talk to the manager about the test drive. The manager discriminated/judged us and wouldn’t let us test drive a car, because of that, the manager has now caused Tom Wong(owner of Tom’s auto sales) to loose business, and the salesman to loose any commission he would have gotten. If I were Tom, I’d be searching for a new manager that has better customer service skills.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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