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Reviews

4.5
65 lifetime reviews.
  • Jason Glenn

    I had an incredible experience at this dealership, thanks to Jason Glenn. I was anxious because I had never done business at your dealership. ...


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    I had an incredible experience at this dealership, thanks to Jason Glenn. I was anxious because I had never done business at your dealership. The second Jason extended his hand and introduced himself, any fears disappeared. This gentleman could not have offered anything more for me. Jason, in my opinion, is an asset to your dealership. I have a lot of people who are going to be looking for a car in the next month. I will strongly refer them to Jason - and I am positive they will not be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great customer service until you sign...

    My husband and I are down to one car and we found a used car that would fit our needs perfectly...At a Toyota in Boston. They delivered the car to...


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    My husband and I are down to one car and we found a used car that would fit our needs perfectly...At a Toyota in Boston. They delivered the car to Prime in Lancaster. My husband test drove it while I was at work on Friday and we went back to complete paperwork Saturday. Kristen was great, she let us test drive the car alone so we could talk things over and she helped us complete our paperwork quickly. We waited about 40 minutes to complete financing paperwork and then Sean told us that our car would be registered and ready to drive by Monday, or "Wednesday at the absolute latest." It is now Thursday. Because we are newly married, my husband's name is not on any of our bills. We were still told to use our current address, but then there was a problem with the paperwork. Sean also told us a package label with his name and address would be fine. Paperwork still held up on Tuesday. Through text, Sean even suggested that I make up a pretend lease with my husband's name on it in order to fix the paperwork. I repeatedly asked what our other options were, which was never answered. Both phone numbers we were given just keep ringing. It is now Thursday, we have a signed contract, and the dealership is now dodging our calls.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Jeff H

    I went to Prime just to test drive a used vehicle I saw on the lot. I really liked the car and my sales person, Ken Te, made the buying process/d...

    Dealer Response

    Hi Jeff, thank you so much for your review! We are glad to hear you had such a great buying experience with Ken and our team! Congrats on your new...


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    I went to Prime just to test drive a used vehicle I saw on the lot. I really liked the car and my sales person, Ken Te, made the buying process/decision so easy I wound up buying it right then and there. The was no "high pressure" like many other dealerships. I was offered fair value for my trade in and they actually found me a better interest rate for the loan than I had been pre-approved for with my bank. I wouldn't hesitate to go back there when I need another vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Jeff, thank you so much for your review! We are glad to hear you had such a great buying experience with Ken and our team! Congrats on your new vehicle! We appreciate your business and look forward to helping you again in the future!


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