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3.8
67 lifetime reviews.
  • Erik S.
    September 15, 2017

    The sales people were very straightforward and helpful. Particularly, Kimberley Freelove who made the process very easy.

    Customer Service
    Not Applicable
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very angry
    August 2, 2017

    Very unprofessional,rude. He cost Prime auto group a customer. I have bought a Mercedes e 350 . As well as a Toyota Tundra. I will never ever buy or ...have any of my vehicles serviced as long as I know he still is an employee there. My experiences with Prme auto group was always great until I had to deal with this jerk.

    Customer Service
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Jason Glenn
    April 3, 2017

    I had an incredible experience at this dealership, thanks to Jason Glenn. I was anxious because I had never done business at your dealership. The ...second Jason extended his hand and introduced himself, any fears disappeared. This gentleman could not have offered anything more for me. Jason, in my opinion, is an asset to your dealership. I have a lot of people who are going to be looking for a car in the next month. I will strongly refer them to Jason - and I am positive they will not be disappointed.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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Prime Toyota Route 2
700 Old Union Turnpike Lancaster, MA 01523
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