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I’m sure there are many people who have had great experiences at this Toyota dealership, but sadly, I have not. I’ve been going to this dealership for... the past 5 years and have never been treated with such awful customer service. After leasing two vehicles from them and experiencing a quick and easy transaction, I figured I’d go back again to finance. Given the current circumstances caused by the pandemic, I can imagine things have been backed up (paperwork, car deliveries, etc.). With that being said, I did not have high expectations of my new vehicle being ready in the same day I bought it or even the next, but I was told by the sales associate, Alex Tanger, I was working with to expect it to my residence by mid-week (Wednesday), only a few days after my initial vehicle purchase. When I called Alex in the morning of that Wednesday to get the specifics on my car delivery, he sounded shocked to hear about how far away my residence was from the dealership, mind you we talked specifics during our sales transaction earlier in the week and he assured me that delivery would be possible within the same week of my purchase. At that time, he told me it would likely not be able to be delivered to me on the current day but the next day, Thursday. He said he’d iron out the delivery details and give me a call back later that day. Five-thirty rolled around (half hour before dealership closing time) and I heard nothing, so I gave Alex another call. This time, he said because of how far away I lived I wouldn’t be able to get my vehicle delivered to me until the following week and if I wanted it sooner I had to come pick it up myself. I discussed with him previously that I’d be working 9-5 all week and would be unable to get to the vehicle for quite some time. Not only was I transparent with Alex during our transaction about how far I lived, it was discussed and stated on all my paperwork that I lived an hour and a half away from the dealership. When I stated this fact to Alex, he said that it was my fault because I chose to come to a dealership that was so far away from my residence and there was nothing that he could do for me. Then, I asked to speak with a manager and was told none were available, but he would have them call me back. I have yet to hear from anyone and I’d really appreciate being able to have possession of my vehicle. Alex Tanger needs to develop his customer service skills before trying to “service” anyone else. Steer clear of this sales associate if you have the chance.
Krysta - This isn't at all the experience we've designed for our customers. I'm very sorry for the miscommunications here as well as the delay in your... vehicle's delivery. We want to have this taken care of for you, so would you please contact Luke Brown, our General Sales Manager, directly at (978) 353-1706? Thank you.
I didn't end up purchasing a vehicle from this place but the experience there was great. The sales people are amazing. Definitely going to purchase my... next vehicle from them.
Thank you for the 5-star review, Brandon! We are pleased to hear that you had a good experience working with our team at Prime Toyota Route 2. Even if... we couldn't make a deal happen this time, we look forward to working with you again down the road!
My fiance went here to see about another vehicle. We wanted to trade in her old car and they gave us the amount on kelly blue book however there was a... car she really wanted so they really looked at the car and gave her even more for her trade in. Then she decided she really didnt want that one because they were going to add a sun roof which was stupid so they found another vehicle at another prime and they would have it sent there. Well when the paperwork came out they gave her the low ball from kelly blue book not the more trade vaule! beware! we will never come back here and make sure everyone we have referred here as well do not come back! Also the gentleman she was going with never got back to her after she was diagnosed with cancer and told him she couldnt afford the monthly payments and asked if we could get the higher value for her car! he said he would get back to her never did!!!
Tyler - We pride ourselves on providing the best service to our guests so this is surprising to read. I am truly sorry that we didn't get back to your... fiance. I would like to see what I can do to help here, so would you please call me on my direct line? Thank you, Luke Brown - General Sales Manager - (978) 353-1706
All around terrible first time car buying experience. From sales to service the ball was consistently dropped. Lack of communication and terrible customer... service. !!$$SHOP ELSEWHERE!!$$
Hello - I’m very sorry to see that you were not satisfied with your experience. This is certainly not the type of experience we expect for our custome...rs. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Luke Brown - General Sales Manager - (978) 353-1706
Friendly staff, nice facility, huge inventory, reasonable prices. Sharif is easy to talk to and straightforward. Viviani made the whole buying experience... pleasant and enjoyable start to finish.
Hi Jim - We love to hear that our entire team made your car-buying experience a great one from start to finish. Thank you for the compliments on our f...acility and inventory! We hope to see you again at Prime Toyota Route 2!
I had a great experience with prime. I bought my first car ever, being 26, I don't exactly have the A+ credit some have. Nick, one of the finance managers,... was extremely helpful. I was fumbling between a dealership filling me with false promises, and was very happy with how realistic and honest prime was. And I got a REALLY awesome car!!
Sarah, what a fantastic review of the team at Prime Toyota Route 2! First of all, thanks so much for trusting us with your first in-dealership buying... experience. Secondly, we couldn't be more proud to hear that Nick provided you an exceptional experience. Congratulations on purchasing your awesome new car!
Good experience. Overall very professional, courteous and solid. This was my first time at Prime with a Lexus that I bought elsewhere. I’ll be back!
Glad to hear that we met your expectations David! Hope to see you at Prime Toyota Route 2 the next time your vehicle needs some love.
I had a great experience with Ben Sartee at Prime Toyota. He was very helpful and pleasant throughout the whole process. He even helped distract and keep... my 3 year old happy while we were at the dealership, playing peekaboo at his desk and giving him treats to keep him entertained!
I just leased a 2018 rav 4 with Deb one of the sales rep at this location & i have nothing but good things to say about everyone there. They were all so... friendly and helpful without feeling the pressure of being at a car dealership. I will forever be buying my cars from here!
This dealership is the absolute best! I have NEVER dealt with a dealership thats so friendly and non pushy. My sales peraon was fanrastic and helped me... find the perfect fir for me. I will go back hands down.