Prime Toyota Route 2

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
121 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 23, 2019

    My fiance went here to see about another vehicle. We wanted to trade in her old car and they gave us the amount on kelly blue book however there was a... car she really wanted so they really looked at the car and gave her even more for her trade in. Then she decided she really didnt want that one because they were going to add a sun roof which was stupid so they found another vehicle at another prime and they would have it sent there. Well when the paperwork came out they gave her the low ball from kelly blue book not the more trade vaule! beware! we will never come back here and make sure everyone we have referred here as well do not come back! Also the gentleman she was going with never got back to her after she was diagnosed with cancer and told him she couldnt afford the monthly payments and asked if we could get the higher value for her car! he said he would get back to her never did!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tyler - We pride ourselves on providing the best service to our guests so this is surprising to read. I am truly sorry that we didn't get back to your... fiance. I would like to see what I can do to help here, so would you please call me on my direct line? Thank you, Luke Brown - General Sales Manager - (978) 353-1706

  • 1.0 out of 5
    April 8, 2019

    All around terrible first time car buying experience. From sales to service the ball was consistently dropped. Lack of communication and terrible customer... service. !!$$SHOP ELSEWHERE!!$$

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello - I’m very sorry to see that you were not satisfied with your experience. This is certainly not the type of experience we expect for our custome...rs. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Luke Brown - General Sales Manager - (978) 353-1706

  • 5.0 out of 5
    November 9, 2018

    Friendly staff, nice facility, huge inventory, reasonable prices. Sharif is easy to talk to and straightforward. Viviani made the whole buying experience... pleasant and enjoyable start to finish.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jim - We love to hear that our entire team made your car-buying experience a great one from start to finish. Thank you for the compliments on our f...acility and inventory! We hope to see you again at Prime Toyota Route 2!

  • 5.0 out of 5
    September 20, 2018

    I had a great experience with prime. I bought my first car ever, being 26, I don't exactly have the A+ credit some have. Nick, one of the finance managers,... was extremely helpful. I was fumbling between a dealership filling me with false promises, and was very happy with how realistic and honest prime was. And I got a REALLY awesome car!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sarah, what a fantastic review of the team at Prime Toyota Route 2! First of all, thanks so much for trusting us with your first in-dealership buying... experience. Secondly, we couldn't be more proud to hear that Nick provided you an exceptional experience. Congratulations on purchasing your awesome new car!

  • 5.0 out of 5
    September 12, 2018

    Good experience. Overall very professional, courteous and solid. This was my first time at Prime with a Lexus that I bought elsewhere. I’ll be back!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad to hear that we met your expectations David! Hope to see you at Prime Toyota Route 2 the next time your vehicle needs some love.

  • 5.0 out of 5
    August 1, 2018

    I had a great experience with Ben Sartee at Prime Toyota. He was very helpful and pleasant throughout the whole process. He even helped distract and keep... my 3 year old happy while we were at the dealership, playing peekaboo at his desk and giving him treats to keep him entertained!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 31, 2018

    I just leased a 2018 rav 4 with Deb one of the sales rep at this location & i have nothing but good things to say about everyone there. They were all so... friendly and helpful without feeling the pressure of being at a car dealership. I will forever be buying my cars from here!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 31, 2018

    This dealership is the absolute best! I have NEVER dealt with a dealership thats so friendly and non pushy. My sales peraon was fanrastic and helped me... find the perfect fir for me. I will go back hands down.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 31, 2018

    Buying a car is never a simple process but Ben made it pretty simple. He was easy to work with and is very hard working.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    July 29, 2018

    1. The door was locked when I tried to enter the service area, yet I could see the white door that leads to the employee area slightly ajar (we arrived... at 12:27pm on Sunday, and I was told by technician Jeff Phan they opened at 12:00 until 5pm) anden we walked to the main showroom, a gentleman approached us, told us he would show us to the service area, then opened the door, and pointed over to where we had already been, and said it shouldn't be locked. To be fair, I think we all agree the door the shouldn't be locked. 2. When the employee finally opened the door, she said "the door's hard to open", yet didn't apologize for the inconvenience of having a customer have to ask a different department to open the door. Guess it was hard to open for 27 minutes before I arrived as well. 3. Then, after I had spoken to Jeff previously about my name being spelled incorrectly, which he said would be no problem to fix, the paperwork presented STILL had my name wrong (keep in mind, all my legal documents say Benjamin, not "Benjamine") itook the cashier 8 minutes to figure out how to change the spelling of my name, then I had to spell it out 5 different times. My name is Benjamin, spelled as it is in the Bible, which I only bring up because the CASHIER, after printing out her computer screen to PROVE she had made the change,when I already told her I believed her MULTIPLE times and to forget the name change, that we just wanted to pay and leave, proceeds to tell me about her daughters names being spelled like they are in the Bible, because telling me all about your personal religious reviews after you've wasted my time is definitely what I want to hear next. 3. I will never go to your dealership again, but I want to be clear: Jeff Phan did a great job and I would recommend him personally. Thanks

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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