Reviews

Average Ratings

4.1
67 lifetime reviews.
  • Erik S.

    The sales people were very straightforward and helpful. Particularly, Kimberley Freelove who made the process very easy.


    Show Full Review

    The sales people were very straightforward and helpful. Particularly, Kimberley Freelove who made the process very easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very angry

    Very unprofessional,rude. He cost Prime auto group a customer. I have bought a Mercedes e 350 . As well as a Toyota Tundra. I will never ever buy...


    Show Full Review

    Very unprofessional,rude. He cost Prime auto group a customer. I have bought a Mercedes e 350 . As well as a Toyota Tundra. I will never ever buy or have any of my vehicles serviced as long as I know he still is an employee there. My experiences with Prme auto group was always great until I had to deal with this jerk.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Jason Glenn

    I had an incredible experience at this dealership, thanks to Jason Glenn. I was anxious because I had never done business at your dealership. ...


    Show Full Review

    I had an incredible experience at this dealership, thanks to Jason Glenn. I was anxious because I had never done business at your dealership. The second Jason extended his hand and introduced himself, any fears disappeared. This gentleman could not have offered anything more for me. Jason, in my opinion, is an asset to your dealership. I have a lot of people who are going to be looking for a car in the next month. I will strongly refer them to Jason - and I am positive they will not be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great customer service until you sign...

    My husband and I are down to one car and we found a used car that would fit our needs perfectly...At a Toyota in Boston. They delivered the car to...


    Show Full Review

    My husband and I are down to one car and we found a used car that would fit our needs perfectly...At a Toyota in Boston. They delivered the car to Prime in Lancaster. My husband test drove it while I was at work on Friday and we went back to complete paperwork Saturday. Kristen was great, she let us test drive the car alone so we could talk things over and she helped us complete our paperwork quickly. We waited about 40 minutes to complete financing paperwork and then Sean told us that our car would be registered and ready to drive by Monday, or "Wednesday at the absolute latest." It is now Thursday. Because we are newly married, my husband's name is not on any of our bills. We were still told to use our current address, but then there was a problem with the paperwork. Sean also told us a package label with his name and address would be fine. Paperwork still held up on Tuesday. Through text, Sean even suggested that I make up a pretend lease with my husband's name on it in order to fix the paperwork. I repeatedly asked what our other options were, which was never answered. Both phone numbers we were given just keep ringing. It is now Thursday, we have a signed contract, and the dealership is now dodging our calls.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Jeff H

    I went to Prime just to test drive a used vehicle I saw on the lot. I really liked the car and my sales person, Ken Te, made the buying process/d...

    Dealer Response

    Hi Jeff, thank you so much for your review! We are glad to hear you had such a great buying experience with Ken and our team! Congrats on your new...


    Show Full Review

    I went to Prime just to test drive a used vehicle I saw on the lot. I really liked the car and my sales person, Ken Te, made the buying process/decision so easy I wound up buying it right then and there. The was no "high pressure" like many other dealerships. I was offered fair value for my trade in and they actually found me a better interest rate for the loan than I had been pre-approved for with my bank. I wouldn't hesitate to go back there when I need another vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jeff, thank you so much for your review! We are glad to hear you had such a great buying experience with Ken and our team! Congrats on your new vehicle! We appreciate your business and look forward to helping you again in the future!


    Hide Full Review
  • Bought a new Avalon with good experience

    My wife and I were shopping for an Avalon and we had a specific interior color and trim level in mind. Prime Toyota has an excellent web page, an...

    Dealer Response

    Thank you so much for your review. We're glad to hear that you had such a great experience with Rafael and our team. We appreciate your business a...


    Show Full Review

    My wife and I were shopping for an Avalon and we had a specific interior color and trim level in mind. Prime Toyota has an excellent web page, and it shows that it has much better inventory than the Toyota dealer next to my home (54 vs 7 Avalons, to be precise), thanks to its size. It has 5 Toyota dealerships in MA. We went there on a Saturday, and were greeted by Rafael Rohden, a very friendly sales person. Rafael was a good listener; he tried to understand our needs and didn't rush to sell us something. We like honest and trustworthy salesman, hard to find these days. We felt very comfortable during the buying process and were not pushed to buy anything we didn't want. The car was prepared with license plates and was sparkling clean when we picked up the car a few days later.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review. We're glad to hear that you had such a great experience with Rafael and our team. We appreciate your business and look forward to helping you next time!


    Hide Full Review
  • horrible waste of time

    Time is precious, and my wife and I have little of it so we spent a lot of time looking for what we wanted and communicated that to the people the...


    Show Full Review

    Time is precious, and my wife and I have little of it so we spent a lot of time looking for what we wanted and communicated that to the people there. We carved time out of our schedule and had all the kids settled doing something entertaining while we went there. When we got there, the vehicles we told them we were interested in were not there. Day shot. Made arrangements to get the vehicles we were interested in there and on another day (3 days later). Carved out some more time and got about 3 calls verifying that we were coming in. My wife had the great idea to call back and make sure those vehicles were there and were told by the sales manager that they were unable to do so. When I told him that it would have been better to communicate that to me prior to me going there (had I not called, they wouldn't have told me). He said he tried to call me the day prior and had it logged several times. Ummmmm... the only number they have is my cell which is with me all the time and they did reach all the other times to confirm me coming in. Total incompetent communication from beginning to end by the sales staff who just want you in the door. They wasted A LOT of my time. Starting over from scratch looking again. I know another dealership won't have these kinds of problems.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 5 found this review helpful. Did you?

    Hide Full Review
  • Great service for used car purchase

    My sales representative Rafael Rohden was very good to work with. The purchase and trade-in process went very smoothly. There was little hiccup wi...


    Show Full Review

    My sales representative Rafael Rohden was very good to work with. The purchase and trade-in process went very smoothly. There was little hiccup with the car being Toyota Certified, but Rafael was able to work that out. 5 Stars!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Great service

    My sales person Rodrigo was fantastic. Even though it took a while for my insurance to do their part he was great and patient. There was no pressu...


    Show Full Review

    My sales person Rodrigo was fantastic. Even though it took a while for my insurance to do their part he was great and patient. There was no pressure and I controlled the pace of how things went. He was informed and on top of all of my questions. Getting answers from the other sections when needed in a timely manner. I could not have had a better experience. Everyone was great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good service

    I bought a Scion FR-S in Weymouth Massachusetts and a few lights immediately came on. My regular mechanic is not open on the weekends and I work d...


    Show Full Review

    I bought a Scion FR-S in Weymouth Massachusetts and a few lights immediately came on. My regular mechanic is not open on the weekends and I work during the week and was in a slight panic because I'm very loyal to my regular mechanic. I drove by Prime Toyota Route 2 and realized it was probably the best place locally for me. So I went online and made an appointment. It took probably a minute to make the appointment and tell them what was going on with my vehicle. It has really great Saturday hours in my opinion. When I first pulled into the service department everyone was very nice and friendly and explained any question I had. I was quoted $103 and my issues were the check engine light and the tire pressure light. I waited probably an hour and a half. The waiting room is definitely more comfortable than any other car dealership I have been to. Someone came to get me and told me they were only charging me $54 which I appreciate. I appreciate the honesty of them doing that more than the savings because I was so pleased with the service I would have spent the $103 without thinking of it. They told me all my tire pressure sensors are broken. They gave me a great understanding of what was wrong. They told me that because of the duration I've had the car that I should go back to my dealership because I shouldn't have to pay for something I didn't do. Again I appreciated the honesty and they were not pushy about scheduling to fix it. However, I got a quote from a couple different mechanics and it was significantly less for the same service. I was quoted over $1000 and gave the quote to every shop I went to so they could match it and I'm getting it fixed for around $400. I 100% recommend checking them out however, get quotes from other places before scheduling anything--but you should do that anyway regardless of where you go. For regular maintenance though I will definitely be back here, they have good costumer service and were very patient. I know nothing about cars and am usually very confused when I go to service stations and I did not experience any of that here. I have already recommended this place to many people. They did not actually repair my vehicle, they diagnosed the issues for me, but I would not hesitate in the slightest to bring my car here if the price is right. I would even spend a little more money simply because they have weekend hours which is very convenient when you have a full work week.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review