Kamaaina Nissan

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1 lifetime reviews.

  • 1.0 out of 5
    March 22, 2016

    I was super disappointed with the service I got. I took my Nissan in for repair and had a warranty we purchased from the Nissan dealer we bought the car... from. The warranty company approved $2200 of payment for parts and labor and Kamaaina told me I owed over $3000. Come to find out after a ton of research, they are charging way over MSRP for Nissan published parts rates. I asked if they could work with me at all to honor the Nissan rates (I did not ask for lower labor or anything else), after all they had my car over a week before any of this was told to me.The manager informed me they mark up their parts 30% and do not let the customer dictate rates to them, but admitted had it been a different warranty company that they generally work with they could lower the rates. I was able to find the exact parts online for $900 cheaper and that was with shipping. I found another local repair shop that was happy to do the repairs and ordered the parts himself. When I went to pick up my car from Nissan they added on 2 extra charges for diagnosing fees that were not on the original quote they had given me and told me I owed them $500+ for just looking at the car!! The service tech was always very nice to me and I'm guessing much of it was out of his hands, but come on.. this is not good service. What happened to repair shops looking at your car because they want your business?

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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