Soultry Sounds Auto Sales

Reviews

2.0 out of 5 2.0
1 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    May 17, 2018

    We purchased a Ford Expedition March 30, 2018 paid in full, with the exception of the tag. Approximately 20 days prior to our temporary tag expiring we... paid the fees in full after getting a run around. My husband went down there twice and waited after speaking with someone who never showed up. Finally the owner said to meet him in the parking lot of another business to pay the tag. No receipt was given. Our temporary tag expired Monday, May 14, 2018 and the explanation given when we called Tuesday, May 15 as to why we didn't have our tag, was that they don't get sent until a couple of days after it expires. We called again on Wednesday and was told that it still wasn't in. Finally Thursday, May 17 we got a call that it was in but that we owed a difference of $11. When asked why, the lady was unable to give me an answer but said that when we got there they would find out and let us know. The $11 was a late fee!! So not only were we unable to drive our truck for 3 days but also had to pay because they chose not to do their job. Poor customer service at best. I would warn anyone thinking about doing business with them to think twice and go to a reputable dealer with integrity.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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