Reviews
Write a reviewEasy to deal with.
Easy to deal with. Whole experience was very comfortable and efficient. Very knowledgeable sales staff.
Easy to deal with.
Easy to deal with. Whole experience was very comfortable and efficient. Very knowledgeable sales staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
People need to understand that places like Wallace...
People need to understand that places like Wallace Automotive, and their respective staff like my salesman Hank and owner Kevin, are of course selling cars and trucks on the surface, but it runs deeper than that for some client's like myself, they're selling or giving you access to a greater level of The American Dream. My purchase of a Cadillac Escalade ESV allows me to build upon some 20 years of my own blood, sweat and tears and grab even more success inside of my own small business in Savannah, Georgia. And as a long time member of the hospitality business where my own philosophy comes from a basic level of "how may I help you," permit me to say that Hank, Kevin and staff offer that and then some. Extremely friendly, accommodating and offered me every level of customer service without a flinch or a blink. Special thanks to my salesman Hank who was just fun and stayed late to receive me after a long drive and sort everything out that I needed to do to complete my purchase successfully. I cannot recommend this business enough and will send others and hope to be back for another purchase one day!
People need to understand that places like Wallace...
People need to understand that places like Wallace Automotive, and their respective staff like my salesman Hank and owner Kevin, are of course selling cars and trucks on the surface, but it runs deeper than that for some client's like myself, they're selling or giving you access to a greater level of The American Dream. My purchase of a Cadillac Escalade ESV allows me to build upon some 20 years of my own blood, sweat and tears and grab even more success inside of my own small business in Savannah, Georgia. And as a long time member of the hospitality business where my own philosophy comes from a basic level of "how may I help you," permit me to say that Hank, Kevin and staff offer that and then some. Extremely friendly, accommodating and offered me every level of customer service without a flinch or a blink. Special thanks to my salesman Hank who was just fun and stayed late to receive me after a long drive and sort everything out that I needed to do to complete my purchase successfully. I cannot recommend this business enough and will send others and hope to be back for another purchase one day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Terrible car!
Bought a used car that has so much undercarriage damage the mechanic says they can’t do the necessary repairs and it be safe to drive. The car should only be sold for salvage. Dealt with salesman Hank Duke who said a new set of tires and brakes was just needed. The website talks well of the car and shows many pictures of cosmetic issues but overall looks great... but none show the damage underneath the car which makes it unsafe. When I told him about what the mechanic said and I would like to return the car (3 hours after purchase) he said only the owner Kevin Wallace could do that and he was not available. We reached out to the owner Kevin Wallace who did not contact us at all about this car that can’t be repaired to be driven. Where is the honesty and ethics here?
Terrible car!
Bought a used car that has so much undercarriage damage the mechanic says they can’t do the necessary repairs and it be safe to drive. The car should only be sold for salvage. Dealt with salesman Hank Duke who said a new set of tires and brakes was just needed. The website talks well of the car and shows many pictures of cosmetic issues but overall looks great... but none show the damage underneath the car which makes it unsafe. When I told him about what the mechanic said and I would like to return the car (3 hours after purchase) he said only the owner Kevin Wallace could do that and he was not available. We reached out to the owner Kevin Wallace who did not contact us at all about this car that can’t be repaired to be driven. Where is the honesty and ethics here?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
5 stars
Kevin worked around our schedules to make sure that we were able to buy our car when we needed it. He didn't try to sell us on anything other than a great quality car and he made the car buying process quick and easy. We highly recommend him and will likely be back to see him again.
5 stars
Kevin worked around our schedules to make sure that we were able to buy our car when we needed it. He didn't try to sell us on anything other than a great quality car and he made the car buying process quick and easy. We highly recommend him and will likely be back to see him again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service
Kevin is an awesome salesman. I appreciate not being high pressured into anything. He is very laid back with a great personality. I love my new car!
Excellent customer service
Kevin is an awesome salesman. I appreciate not being high pressured into anything. He is very laid back with a great personality. I love my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience Buying Low Millage Car
Kevin is a great guy to buy a car from. This is a family owned business that specializes in quality, low millage vehicles that look spotless and run great. He was extremely honest and upfront about any issues that he knew about with his cars (there weren't many), and he made the car buying experience easy. We ended up buying a 2003 Nissan Sentra with only 30k miles, and the car looks great and runs well. I would definitely go back to him again when I am looking for another car, and would recommend him to anyone.
Great Experience Buying Low Millage Car
Kevin is a great guy to buy a car from. This is a family owned business that specializes in quality, low millage vehicles that look spotless and run great. He was extremely honest and upfront about any issues that he knew about with his cars (there weren't many), and he made the car buying experience easy. We ended up buying a 2003 Nissan Sentra with only 30k miles, and the car looks great and runs well. I would definitely go back to him again when I am looking for another car, and would recommend him to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase