Highland Volkswagen

3.8 out of 5 3.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Highland Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2013

Welcome to Highland Volkswagen and thank you for taking the time to visit us online. At Highland Volkswagen, we're proud to offer you with an excellent selection of new Volkswagen models, pre-owned vehicles and efficient service.

...


Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen.

Even online we manage to be a full-service dealership. Looking for a price quote? We can do that. Want to order parts? No problemo. Need to make a service appointment? Yep, we can do that here, too. Of course, we always love to put a face to a name, so check out our business hours and directions if you'd like to visit in person.

"Home of the Ultimate VW Owner Experience!"

Service

Tire Rotation

$24.95

Wiper Blade Replacement

$44.95

Multi-Point Inspection

Complimentary

Cabin Filter Replacement

$29.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
97 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 27, 2019

    Nothing but great things to say about these folks. Thanks for great service when I bought my car and when I bring it in to service

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel f...ree to call or stop by if there is anything else we can do to help you. Sincerely, Bogdan Studzinski, General Sales Manager, Highland Volkswagen, (219) 237-2200

  • 5.0 out of 5
    June 25, 2019

    I like the Volkswagen service manager . She is courteous and has great experience . Every time I come in she makes sure I’m taken care of

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewe...d with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail. Sincerely, Bogdan Studzinski, General Sales Manager, Highland Volkswagen, (219) 237-2200

  • July 13, 2017

    Amazing people to work with will recommend Bogdan,Eric, and Cindy are great at what they do.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Bogdan, Eric and Cindy were able to meet your n...eeds. At Highland Volkswagen, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, Bruce Phillips General Manager Highland Volkswagen (219) 237-2200

  • 5.0 out of 5
    June 14, 2019

    Exceptionally friendly staff. I had a check engine come on they had it diagnosed fast then made sure my needs were taken care and got the work done in... a timely manner

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stephen thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one.... We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Bogdan Studzinski, General Sales Manager, Highland Volkswagen, (219) 237-2200

  • 2.0 out of 5
    April 15, 2019

    My car was there for over a month. No loaner was given. Took it back for an alternator they started finding all these other things wrong. Still couldn't... get loaner. I think they are milking the warranty company. I had to pay additional. These thing were not in the recommendations in Feb 2019. I am dissappointed this is my Oprah car from the Oprah show. I will take it somewhere else. They could have given me a loaner. Mark the service guy could have said let me check Mrs. Askins, see if we can get u a loaner. He did not. its been there for 2 weeks. now. April 15th, 2019. Is this how they treat women.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We acknowledge your review and are currently looking into the events you've detailed.

  • 1.0 out of 5
    February 11, 2019

    Bought a brand new 2019 atlas a week later catastrophe. The main computer went out over night. The service man asked did I try and give a jump. Lol what... a joke.. No fix for it Attorney tells me I qualify for the lemon law and want the case. I have to call up to the dealer every time. They have not called me once to tell me anything about my car, as if I dont even exist. It could possibly be discrimination.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We acknowledge your review and are currently looking into the events you've detailed.

  • 5.0 out of 5
    October 15, 2018

    The saleperson and general manager Dan was very professional and worked with our credit situation to get us approved for the car we always wanted with... affordable payments. Thank you for the great service!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share ...your comments with our team and we look forward to working with you again down the road. Sincerely, Bruce Phillips, General Manager, Highland Volkswagen, (219) 237-2200

  • 1.0 out of 5
    September 27, 2017

    I came to highland volkswagen to get my car serviced in the service department because of an electrical issue . I dropped off my car and a week later they... could not still correctly diagnose the problem which had to do with the back window and door lock not working correctly. For 3 days straight I kept getting conflicting stories from Allison the service advisor, the story changed every time I called . Finally on the 8th day with no car and money out on the rental car I had to pay for , I came and got my car out and took it to Team Audi/Volkswagen in Merrillville where there were able to diagnose the same day . So apperently they were just changing parts and guessing because it never fixed the problem. So I moved on and got over it . I went to give them a chance today to get my oil changed and just an oil changed and was turned down and told they can no longer service my vehicle by the service manager Kelly S. . How unprofessional and not reliable this service department is . If they weren't going to service my vehicle any longer I should of been told yesterday when I made the appointment with Justine yesterday instead of showing up this morning and having the service manager Kelly S. Tell me they could no longer work on my car when they were in the wrong the first time. Fair warning stay far away from the Service Department at Highland Volkswagen they have no clue what there are doing and no professional or management skills when it comes to there customers. I wish Sean and Cheryl was still there I never had a problem prior but the people in place now are totally clueless when it comes to business. I will never step foot in there again after what I went through and how I was treated by Servce advisor Allison and Service Manager Kelly S. . Maybe it's time to get people that have a clue on how to run a service department at a new car store not a mentality of an independent shop.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This review has been received and acknowledged.

  • 5.0 out of 5
    May 30, 2017

    The sales people were exceptionally professional and very patient. They were very determined to make us happy and work with us

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful compliments, Marybeth! We take pride in our customer service and do whatever we can to have our customers leave happy. Ple...ase don't hesitate to contact me or visit us if you need anything else. Regards, Bruce Phillips, General Manger | Highland Volkswagen | (219) 237-2200

  • 5.0 out of 5
    May 30, 2017

    Very professional staff. Nice facility. I liked the sales team, especially the sales manager. Only issue was the closing took too long.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your great review, Alan! We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer... service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Bruce Phillips, General Manger | Highland Volkswagen | (219) 237-2200

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