Highland Volkswagen

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
147 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 29, 2020

    Everything was done accurately, and explained thoroughly. I've dealt with other dealers in the past, this is by far the best I have experienced.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    September 17, 2020

    I called Highland to get a quote on my Tiguan 60 thousand mile service. The person I talked to had no knowledge about what service is provided and even... told me it would only take an hour. I have been told since this time that he is a new employee. In my book he should not be answering questions about service when he has no idea. I have had issues with the Service department from the beginning and each time I kept going back. I even drove an hour and a half for Service. I have learned my lesson and will not go back. Was told yesterday that everyone in Service is new. If that doesn't say something I dont know what does. They will tell you it only takes two hours and then it will take five. They never told me that it needed new spark plugs until I got home and read over the Service they did and it said recommended new spark plugs. No one ever said a word to us. I am not sure how this place provides any service at all.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 13, 2017

    Amazing people to work with will recommend Bogdan,Eric, and Cindy are great at what they do.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Bogdan, Eric and Cindy were able to meet your n...eeds. At Highland Volkswagen, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, Bruce Phillips General Manager Highland Volkswagen (219) 237-2200

  • 5.0 out of 5
    July 16, 2020

    Glenn and Nick are both extremely friendly and professional. Wonderful experience from start to finish. They always make sure that I’m kept informed and... with them I always know that Jettalina is in good hands and will be taken care of. Thank you so much for everything that you do!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 15, 2020

    Friendly staff, great work, wonderful customer service. Their team always goes above and beyond! They really listen and try to give you the best service... and not overcharge.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 11, 2020

    I am very happy with the salesman Mike. I now bought my 4th car through him. 3 new and one used at VW Highland

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 10, 2020

    I liked the convenience of the appointment process. The waiting area and amenities are also very nice. Facilities were spotless and in the ear of covid-19,... that's very important.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 10, 2020

    Was just a standard maintenance visit. Was greeted and serviced by a very nice gentleman. But I had left my tablet in the lobby area and someone was kind... enough to find it and turn it in. I was able to pick it up next day but it was a comfort to know that it was turned in and kept safe.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 9, 2020

    How detailed and organized everyone is and the total customer service given from the time I enter to the time I exit

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 9, 2020

    Rich Stephan is an absolute gem of a salesmen. 10/10. Nothing but praise. I cannot say enough good things about buying my first car from this man.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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